Today's Lifestyle Solutions, LLC

I receiv** a letter dat** October 25th, in the mail On Tuesday, October 31, 2017, regarding a complaint fil** by one of my clients, ** ***, to the Revdex.com office.** is correct in stating I did an estate sale for him and his wife back in early August (specifically August 10th & 11th)On
August 13th customers pick** up items in which we accept** bids forOn August 15th, we work** at removing all the unsold items from their home and prepar** it for the new ownersWe donat** items and sent items to a consignment place so that the client could obtain more revenueWe end** up selling a few more additional items while cleaning out the homeA few more items were going to be pick** up at the TLS warehouse on the following week (August 23, 2017)Firewood and a rack was left in the garage and sold the following dayTheir snow blower was sold after Labor Day weekend(I believe on September 7th I receiv** this money)Their contract states I have 21 business days (weekends and holidays do not count) from the last transaction dateA transaction is the last thing we did for them, which means they should have receiv** their reports by October 6th, In September I spoke with *** *** wife), she was exit** she had found a job in Florida but had not yet start**, she is such a lovely womanAt that time she want** to know if they ow** me any money for the services perform**I stat** I had not yet complet** the reports but I assur** her she did not and that TLS was bless** with continu** business.The month of September and October has been very difficult for TLSWe lost members of our team, one via a new job, one to a stroke, one to a move and one to a broken foot! TLS is a small organization with no overhead staffingI complet** their reports, however I had miss plac** their donation receipts which ne*** to go with the packetWhen I spoke with ** on Tuesday, October 17th, I told him I would have the reports in the mail and he would have the following weekUnfortunately, I did not call to tell him I had not gotten the information in the mailNor had I told him I misplac** the donation receiptsIn hindsight, I should have there just wasn’t enough hours in the day.** sent an e-mail to me over the weekend of October or 22, which I did not respond to him. (ONLYbecause I didn’t even open the email until Tuesday the 24th,) Tuesdays are the days I try and conduct my administrative duties while the warehouse is open or in the evening, otherwise I am with clients all day long.** call** me again on Tuesday October 24th, leaving me a very threatening messageUnfortunately, my TLS business phone is a cell phone; therefore, if I am conducting a text message, or making another call or doing a cr**it card transaction at the same time someone is calling, the call goes right to voice mail and there is no log on the phone showing I miss** a call, but the next it will show there was a miss** callSo when I actually receiv** his threatening message it was W**nesday morningBy then, his treats and promises had already been act** upon by him! (Which I was unaware of!) On W**nesday morning at 6:amon October 25th, I sent both him and his wife a text messages, stating I would make sure his paperwork went in the mail and I apologiz** again for not getting it out the prior week, and for not contacting them soonerBy am I was at the post office only to discover I couldn’t read **’s writing and the zip code and city didn’t match upI then text** him asking what the exact address should be and he provid** me with a different address than the one I had on fileI went back home got another envelope, put the new address on, went back to the post office and had a receipt for the envelope by 10:am on October 25th, The expect** delivery was 10/28/I took a picture of the receipt and the packet and text** it to ** after dropping it at the post office.In hindsight, I should have let them know I wasn’t able to get them their paperwork in a timely mannerA lesson well learn** as a small business ownerI have apologiz**, I have sent them their money and their packet of information, I provid** them with the transition services they ne*** and want**I have receiv** a text message from his wife stating they receiv** the packet on October 28th, just as the post office had stat**.I have complet** the clients “Desir** Outcome” along with the “Desir** Settlement” as stat** in the letter I receiv** from the Revdex.com(all of which was done prior to receiving this letter) **’s verbal treats and promises for contacting you along with slandering my name on social m**ia have all come trueIn looking at our TLS face book posts I see that there were some threatening remarks from Christine Hansen’s face book , stating “Be careful of this women, She will cheat you” and in another post he wrote “Be careful of this woman she is a thief”.I am not sure if a business can ask for a “desir** out come and settlement” by the client, but it would be nice if this client would post a retraction of the above posts.I may not have been timely in providing them with their financial information, but I am not a cheat, nor am I a thiefI have, however learn** a valuable lesson as a small business owner that I should have communicat** my circumstances to them.In the end, I have wish** ** and *** well and pray they find peace in their new journeyI know in my heart who and what I amI have work** very hard at starting a new business and am bless** each and every day for all the new and wonderful clients I have and the continu** growth (including the growing pains).Blessings,*** ***, Today’s LifeStyle Solutions, LLC*** *** ***
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