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Today's Restoration DKI

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Today's Restoration DKI Reviews (4)

See attached invoice sent to DKI on July 6,

Complaint: ***
I am rejecting this response because: {ATTENTION ***}: THIS WAS SUBMITTED PREVIOUSLY 10/23/AS AN ATTACHMENT ON THE ONLINE COMPLAINT, BUT COULD NOT BE ADDED TO THE TEXT IN THE REBUTTAL BOX FOR SOME REASONWE NEED THE TEXT ON THAT TO READ AS FOLLOWS:1- ALL FAMILY MEMBERS "AS ALWAYS" HAVE BEEN CONSULTED CONCERNING THE COMPANY'S RESPONSE TO THE Revdex.com ON OCT 19TH 2015, NO ONE HAS EVER BEEN ADVISED BY THE COMPANY TO KEEP THE SAID "$CHECK" THE COMPANY SPEAKS OF & FINISH THEIR CONTRACT WORK OURSELVES , UNTIL THE MENTIONED RESPONSE A FEW DAYS AGO, THE ADJUSTER ASKED US IF WE NEED TO HAVE ANOTHER CONTRACTOR OF OUR CHOOSING FINISH THE WORK IN APRIL OF ,BUT THE FUNDING AND THE AMOUNTS FOR THAT CONTRACTOR WERE NEVER DISCUSSED WE DID ASSUME IT CONTAINED SOME FUNDING OWED THIS CONTRACTOR SINCE THEY WOULD BE LEAVING SO MUCH UNFINISHED WORK AND PERMIT & CORRECTION NOTICE VIOLATIONS, FUTURE ESTIMATES TO MOP UP THEIR ISSUES LEFT BEHIND WERE FAR HIGHER THAN THAT ANYWAY! ALSO THE COMPANY AGREED TO REPLACE THE DAMAGED CABINETRY FOR THE FIRST TIME IN DECEMBER OF WELL BEFORE THE $8,SUPPLEMENTAL SUBMITTAL WAS EVENTUALLY REVISED DOWN TO AROUND $6,IN JULY OF MEANING THAT AMOUNT DID NOT EXIST THEN! WE WERE PROMISED EVERY SINGLE MONTH IN BY THE COMPANY THAT THEY WOULD RESUME WORK AND REPLACE THE CABINETRY AND COMPLETE THE PUNCH LIST AS WELL AS RETURN AND PUT AWAY OUR BELONGINGS STORED AT THEIR OFFICES , WITH NEVER ANY MENTION OF US KEEPING ANY FUNDS AND COMPLETING THEIR WORK OURSELVES! FINALLY AT THE END OF THAT YEAR THEY SAID THEY WOULD RETURN OUR BELONGINGS FROM THEIR OFFICES ONDECEMBER 22ND , BUT NEARLY THE ENTIRE FAMILY WAS OUT OF TOWN FOR CHRISTMAS AT THAT TIME AND WE ASKED THAT THEY BE BROUGHT BACK IN MID JANUARY OF 2015. THEN ON JANUARY 7th THE OWNER OF THE COMPANY HAD TO ATTEND COURT FOR THE PERMIT AND CORRECTION NOTICES ISSUED THEM SEVERAL MONTHS PRIOR BY THE CITY OF ALBUQUERQUE , HAVING A SIX MONTH LONGEVITY, THEY EXPIRED WITH NO WORK BEING PREFORMED OR EVER CONTACTING US OR ANSWERING OUR E-MAILS ASKING THEM TO SCHEDULE THE REPAIRS AND HAVE THE WORK RE-INSPECTED AND FINISH THE ENTIRE JOB! FURTHER NO EMPLOYEE ,MANAGER, REPRESENTATIVE OR OWNER OF THE COMPANY HAS STEPPED FOOT ON OUR PROPERTY SINCE FEBRUARY OR CALLED TO SCHEDULE A TIME TO DO SOOR ANSWERED OUR COUNTLESS ATTEMPTS TO REACH THE OWNER , THE FEW TIMES A PERSON WAS CONTACTED, BY PHONE , IN PERSON WITH THE CUSTOMER PRESENT TIME , AND MANY MANY E-MAILS , THE ONLY RESPONSE HAS BEEN "WE WILL HAVE TO TALK TO THE OWNER AND HE IS NOT IN AND THEN WE'LL GET BACK TO YOU" , AND THAT NEVER HAPPENS SO WHEN YOU SAY YOU MADE SEVERAL ATTEMPTS TO FINISH YOU HAVE NOT EVEN MADE ONE SINCE FEBRUARY AND THAT CABINET PERSON WAS NOT TURNED AWAY WE MET WITH HIM IN PERSON HE NEVER CAME BACK OR ORDERED THE CABINETS EITHER .2- THE STORAGE CONTAINER AT OUR HOME WAS EMPTIED BY US ,"DOING YOUR WORK FOR YOU", AND YOUR EMPLOYEE CALLED FOR THE PICKUP OF THE EMPTY CONTAINER HERSELF IN MAY OF THE CONTENTS OF THAT WE POSSES THE OTHER HALF OF OUR CONTENTS YOU CHOSE TO STORE AT YOUR OFFICES ON SKYLINE ARE NO LONGER THERE ,WE HAVE BEEN TO YOUR OFFICES SEVERAL TIMES IN THE PAST FEW MONTHS AND BEING TURNED AWAY AWAITING THE OWNER'S RESPONSE , WE DO HAVE PHOTOGRAPHS OF OUR BELONGINGS FROM WITHIN THAT OFFICE HAVING HAD MEETINGS IN THE ADJOINING OFFICE IN THE PAST AND ALSO HAVING TO RETRIEVE A COUPLE OF NEEDED ITEMS IN THE PAST THERE ARE SOME FIFTY BOXES OF IMPORTANT ITEMS AND FORTY SOME ODD PIECES OF FURNITURE AND BEDS AND COUCHES , WE MUST HAVE THE SECOND HALF OF OUR BELONGINGS RETURNED TO US EVEN YOU ADMIT YOU NEVER INFORMED US OF GIVING THEM TO ANOTHER STORAGE COMPANY !!3- YOU CLAIM WE REFUSED TO WORK WITH YOUR MANAGERS , WHEN WE SIMPLY ASKED THEM NOT TO SEND THE SAME PEOPLE WHO RUINED THE CABINETS BACK TO REPAIR , WE DIDN'T KNOW THOSE WERE MANGERS! BECAUSE EVEN THOSE EMPLOYEES STATED THEY WOULD NOT BE ABLE TO COMPLETE THE NEW INSTALL CORRECTLYYOU SAY YOU WERE TURNED AWAY WHEN YOU TRIED TO SLAM THE FURNITURE IN AN INCOMPLETE HOME THAT STILL NEEDED MUCH MESSY PAINT & DRYWALL REPAIRS AS WELL AS A TOTAL REDO OF THE KITCHEN CABINETS AND LACKING BASEBOARD IN SEVERAL ROOMS , YOUR MANAGER/SALESMAN "THAT DAY" INSTRUCTED THE REST OF THE EMPLOYEES TO RETURN OUR BELONGINGS TO YOUR OFFICES UNTIL THE CONSTRUCTION WORK WAS COMPLETED HIMSELF!4- YOU SAY YOU HAVE FILED FOR RELEASE OF THE LIEN YOU PLACED ON OUR HOME , BUT THE COUNTY CLERKS OFFICE CLEARLY SHOWS THE LIEN REMAINS , IN THE FULL GRANDE AMOUNT , EVEN THOUGH YOU HAVE BEEN PAYED FOR YEARS NOW. YOU MUST ACTUALLY REMOVE THAT LIEN IMMEDIATELY!5- WE WILL RELEASE YOU FROM THE REST OF YOUR CONTRACT WITH US IF THE FOLLOWING CONDITIONS ARE MET : a} WE GET ALL OF OUR BELONGING RETURNED TO OUR HOME BY YOU . b} THE LIEN IS ACTUALLY COMPLETELY REMOVED FROM OUR HOME. c} THE MENTIONED $ 6,CHECK IS ISSUED TO *** ***'* NAME ONLY . d} WHAT EVER DOCUMENT WE SIGN ENDING YOUR CONTACT WITH US DOES NOT CONTAIN ANYTHING UNFAVORABLE TO US AT SIGNING.SINCERELY : THE *** FAMILY & *** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: ***
I am rejecting this response because: WE NEED THE SECOND HALF OF OUR BELONGINGS THE COMPANY HAD STORED AT THEIR OFFICES RETURNED AND THE LIEN REMOVED FROM OUR HOME .PLEASE READ THE ATTACHED DOCUMENT!
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

To whom it may concern:We were advised that compliant was made against our company by the *** FamilyWe have tried several times to finish,but the family will not let our sub contractors in there home, refused to take there contents backDid not like any of our supervisorsOur office and sub
contractors have tried several times to no availOur cost of sales are double than the contract price due to this family making subcontractors and our employees due double work then refuse this work anywaySo we finally told the family keep the Six Thousand you owe us and finish the punch list themselvesWe have filed the release of lienBut so many family members are involved we can not get a straight answer to anythingEven one of the boyfriends of the girls got involved to make decisions the contract with with the mom,one daughter has power of attorney. As far as contents moblie mini took possession of themCertified letters were sent by both companies but the *** family never excepted the certified mail to inform them of mobile mini taking there container

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