Today's Decor

Review: I Bought A Bedroom Set From This Place Along With A Bed Fro Over $ 2500. I Was Promised That I Will Have 2 NightstandsBut AftEr 8 Weeks,They Gave Me A Partial Refund Because They Cannot Find A Matching Nightstand. I Did Also Previously Asked For A New Bed But Instead Got The Floor Model With Stains On It. I Asked For An Exchange And Was Told That They Would Fufill This But It Has Not Happended. I Will Release Photos To ABC News To Aware Local Consumers. Company Is A Small Nusiness With Bad Ethics. Thanks Again For Making Us Get Stuck With A Used Bed And A Bedset With Only 1 Nightstand.Desired Settlement: Please Give Us Full Refund Or Replacement With AppropriatE And New, unused materials

Business

Response:

Today’s Décor

1683 W. Lincoln Ave

Anaheim, Ca 92801

21 December 2013

To whom it may concern,

My sincere apologies for delay in replying to you. I’ve been really busy lately. Attached is a copy of the receipt. First of all, the customer knew the deal was the “floor sample sale” and he did get a huge discount of $[redacted] from the original price of $[redacted]. Secondly, I did not know the Broyhill Furniture has filed for bankruptcy after I submitted the order for the second night stand. I had offered to find another similar night stand to go with that set but he refused and decided to get money back.

If he is not satisfied he can return his purchase(must be in the same condition in which it was delivered) and we will exchange for something else.

I am sorry that this unfortunate incident occurred and please feel free to contact us at (714) 991-9888.

Sincerely,

Sales Associate

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer below.