Today's Home,Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have clearly explained the reason it took me 7 months to file a complaint was because my father was dying and between working, spending time with him and trying to keep my home intact yes it took that long. I honestly feel the hotel is trying to turn this around and making it look like I contacted the bugs from somewhere else, saying I said I had them in my home and my suitcases. Of course, the suitcases that we brought to their hotel . I spoke with the exterminator who took care of us and he  said this happens all the time when they deal with hotels, one person can react to the bugs and bites whereas another person wouldn't even know they had them, therefore not making any complaints and they too use bed sniffing dogs.. All I can say is prior to this wedding , my husband and I had not gone anywhere . This was our first over night stay in several years and then we go to this wedding stay overnight and the nightmare begins. I am not complaining of  bad pillows or an uncomfortable bed, I am talking about a serious health hazard here. I understand its a he said she said situation but the fact remains the same. Even if the hotel is not willing to take any responsibility , my concern for another person's safety remains the same. They call them bed bugs for a reason .I have not publicly bashed the hotel on any type of social media, I wrote what I consider a kind letter and they didn't even take the time  respond to my letter . Honestly, in my heart I feel they dismissed it  because I have no way of proving anything. They only responded after I filed my complaint to you.  Thank you!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:On March **, 2014, [redacted] called and made a reservation checking in on May **, 2015 and checking out on May **, 2015. A confirmation letter was emailed to her stating our rates and the total amount of her stay. On December *, 2014, [redacted]...

called and added May **, 2015 to her reservation. On January *, 2015 another confirmation letter was emailed to her stating our rates and the total amount of her stay. Upon check in on May **, 2015, she initialed the rate she was being charged for on her registration paperwork. The registration paperwork also shows the total amount of the stay which is the same amount as her confirmation letter sent to her on January *, 2015. Upon check out on May **, 2015, she signed her credit card receipt accepting the charges placed onto her credit card. [redacted] was given the total cost of her stay in her confirmation letter that was emailed to her and which she acknowledges in her complaint. She also admitted in her complaint that she didn’t pay much attention to the price. The hotel didn’t misquote the total price of her stay.

The business has responded.  Please see below:We understand that the [redacted] cite illness in their family as reason for their seven month delay in making their complaint known to the Hotel. It’s not that we fault them for that. However, due to the protracted time between the alleged occurrence and their report, it was impossible for the Hotel to either investigate the matter or take any remedial action were it found to be necessary. As previously stated, due to the professional pest extermination regime practiced at the Hotel and the absence of any other complaints, before or since, by guests of their room or any other rooms or events at the Hotel, we believe that the conclusion that their home bed bug infestation had its source at the Hotel is incorrect.