Today's Style

Hello my name is [redacted] with Today's Style. I am writing to respond to the complaint we received. Our policy which is stated on the receipt and posted on our store front, states that we will gladly exchange merchandise within 10 days from purchase. Mr. [redacted] came in...

on 2/16/15 with no store receipt and a pair of [redacted] shoes that showed damage of having been worn. I explained to Mr. [redacted] our policy and informed him of the steps he could take since the shoes were worn and Mr. [redacted] himself admitted to waiting 2 months to bring them back to our store, which would have put him past the ten day policy to exchange said item. I was never rude or gave Mr. [redacted] the runaround. I told Mr. [redacted] I would contact him on Monday with a solution, there was no answer so I left him a message. I myself inspect and enter every pair of [redacted] into our system and make sure they are in new and sellable condition. Please contact me with any questions you may have thank you, [redacted].

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  Attaching a photo to show shoes have not been wirn.The shoes are not worn it is a complete false statement [redacted] is making. Further more she damaged the shoe more by trying to scratch the blemish off. [redacted] wanted me to contact the manufacturer.  I told her it was her  responsibility she sold the shoes to me.