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Todd Auto Body, Inc.

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Reviews Todd Auto Body, Inc.

Todd Auto Body, Inc. Reviews (4)

First of all we did not have a written estimate that was provided from *** *** from *** ***We did not have a claim number all we knew was it was *** *** and we repaired it to by *** *** standardsWhen the son came to pick up there was no information as to who was paying the bill
After minutes on the phone we did get in touch with a Representative of *** *** and said there was a EFT sent through to usAfter getting claim number we were able to track the payment which was shortBarry B*** told the customer since he was in a rental to stay in it until we get this figured out because Jeff was the person that handled this and he would be back in on MondayAs we thought everyone was fine with itToday March 26th Jeff got in touch with *** *** and was going to release the vehicle to them todaySince we got this complaint Jeff told customer that he would not release the vehicle until she contacted Revdex.com to rescind statement and *** *** releases the final payment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
First, this issue has NOTHING to do with our insurance. The claim was made under the insurance company of the person that hit my vehicle, therefore, my insurance company was not involved at all, nor where they contacted.
Second, the vehicle was at Todds Auto Body to be fixed. It was picked up on a Friday, once we got it home, that evening, and had it in the sunlight it was obvious it was painted the wrong color. Saturday morning, the next day, we contacted Todd's and they stated to bring the vehicle back in and they would fix it. Nothing was mentioned about them having a rental carThird, this had nothing to do with warranty work. the vehicle repairs were completed wrong, again painted, by Todd's, the wrong color, and it went back the day after it was p icked up to be done correctly
Numerous calls have been made, at least 5-6. Exact dates to follow once phone records are retrieved We have only recieved two calls back. The first time being told by Kevin that we were told they have a rental car available. This was not the case. I recited the exact message I received from the young lady working at the front desk. I had initially called her Saturday morning and said the car was painted wrong. She called back, left a message stating bring the vehicle back in and they would be happy to paint it the correct color, that was the complete message. Nothing was mentioned about a Todds having a rental vehicle.
I made several calls and left several messages with Kevin with no response. Finally, I did get a response and I informed him, again, of the exact message and that I had NO reason not to use their car instead of keeping the rental.. I would have been more then happy to use their car if it had been offered. He stated he would talk to management and get back with me. This was the first response back.
After no hearing no response back I again made several more calls with no response. Finally, I did received a call back (second response), Kevin said that the car was offered to me, I again stated it was NOT and again recited the exact message and explained again that if I would have had it offered I would have taken it. He apologized for not getting back sooner and said they were not ignoring me or pushing me off and that he would get back to me in few days. I have never heard back to this date and have again left several messages with him with no response.
To summarize: This has nothing to do with my insurance company or warranty work. I am very dissappointed that such a highly regarded shop has responded this way, including the lack of response to phone messages. I am only asking what is rightfully due, as this problem was a result of work being completed incorrectly by Todds. No other person or company should be held responsible for their mistakeI would have been more then happy to use their car, it made no difference to me, I have no reason not to have used a car if it was offered to meTo say it was or that I denied the car is completely untrueIf I supposedly denied the car I would like to know who I denied it to, as again, this completely untrueI look forward to a timely response and resolution to this problem.
Regards,
*** ***

To reply to [redacted]s' concerns , we do off warranty on all our work. But our written warraty clearly states we do not cover car rental. In this case and all warranty issues we offer free loaners as we did in this case, he said no and chose to get into rental instead. We spoke to him many times...

and said the same thing. Why doesn't he ask his insurance comapny to pay his rental? Maybe he chose not to take out the extra coverage.Sincerely,
Jeff T[redacted]

Review: Todds auto body repaired my car after I was rear ended. The job was not done correctly so I had to take the car back to have them redo the paint job. I had a rental car that I had to keep for another week do to their mistake. I have contacted the company many times to get the money for the rental car. I have been told they will call me back every time I call I just get told a different story They are now not returning my calls. All I want is the money for the rental car since they made the mistake.Desired Settlement: I would just like the money that I had to pay out of pocket for the rental car.

Business

Response:

To reply to [redacted]s' concerns , we do off warranty on all our work. But our written warraty clearly states we do not cover car rental. In this case and all warranty issues we offer free loaners as we did in this case, he said no and chose to get into rental instead. We spoke to him many times and said the same thing. Why doesn't he ask his insurance comapny to pay his rental? Maybe he chose not to take out the extra coverage.Sincerely,Jeff T[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:First, this issue has NOTHING to do with our insurance. The claim was made under the insurance company of the person that hit my vehicle, therefore, my insurance company was not involved at all, nor where they contacted. Second, the vehicle was at Todds Auto Body to be fixed. It was picked up on a Friday, once we got it home, that evening, and had it in the sunlight it was obvious it was painted the wrong color. Saturday morning, the next day, we contacted Todd's and they stated to bring the vehicle back in and they would fix it. Nothing was mentioned about them having a rental car.Third, this had nothing to do with warranty work. the vehicle repairs were completed wrong, again painted, by Todd's, the wrong color, and it went back the day after it was p icked up to be done correctly. Numerous calls have been made, at least 5-6. Exact dates to follow once phone records are retrieved We have only recieved two calls back. The first time being told by Kevin that we were told they have a rental car available. This was not the case. I recited the exact message I received from the young lady working at the front desk. I had initially called her Saturday morning and said the car was painted wrong. She called back, left a message stating bring the vehicle back in and they would be happy to paint it the correct color, that was the complete message. Nothing was mentioned about a Todds having a rental vehicle. I made several calls and left several messages with Kevin with no response. Finally, I did get a response and I informed him, again, of the exact message and that I had NO reason not to use their car instead of keeping the rental.. I would have been more then happy to use their car if it had been offered. He stated he would talk to management and get back with me. This was the first response back. After no hearing no response back I again made several more calls with no response. Finally, I did received a call back (second response), Kevin said that the car was offered to me, I again stated it was NOT and again recited the exact message and explained again that if I would have had it offered I would have taken it. He apologized for not getting back sooner and said they were not ignoring me or pushing me off and that he would get back to me in few days. I have never heard back to this date and have again left several messages with him with no response. To summarize: This has nothing to do with my insurance company or warranty work. I am very dissappointed that such a highly regarded shop has responded this way, including the lack of response to phone messages. I am only asking what is rightfully due, as this problem was a result of work being completed incorrectly by Todds. No other person or company should be held responsible for their mistake. I would have been more then happy to use their car, it made no difference to me, I have no reason not to have used a car if it was offered to me. To say it was or that I denied the car is completely untrue. If I supposedly denied the car I would like to know who I denied it to, as again, this completely untrue.I look forward to a timely response and resolution to this problem.

Regards,

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Description: Auto Body Repair & Painting

Address: 13899 Molly Pitcher Hwy, Greencastle, Pennsylvania, United States, 17225-9444

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www.toddautobody.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Todd Auto Body, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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