Todd Esau DDS

I am rejecting this response because:I am yet to receive the Itemized Bill from Mayo Clinic Patient Account Services

Initial Business Response / [redacted] (1000, 5, 2016/03/17) */ I am in receipt of your letter dated March 11th, regarding Ms [redacted] 's concerns related to her account balancePlease know that the charges she wrote about were courtesy adjusted from her account on January 28, Her current account balance is zeroIf you or Ms [redacted] have any further questions or concerns, please feel free to reach out to Patient Account ServicesThey can be reached at [redacted] and would be happy to assist you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you - I am delighted and relieved immeasurably to know that I will no longer receive collection notices for the unpaid balance in questionI was not informed in January that the charges were no longer on my account and that is why I pursued the matter through the Revdex.comAgain, I thank you for your efforts with thisR [redacted]

Revdex.com: I would like to reject the offer of Mediation for complaint ID [redacted] Regards, [redacted]

Good Morning, This has been sent to our business office escalation team A member of that team will be contacting the patient before the end of this week If the patient has any questions beforehand they are welcome to contact the business office at ###-###-####Thank you, Patient Experience Mayo Clinic

Thank you for making us aware of this concern We have reached out to the patient directly and are working with her on a resolution

Good Afternoon, We have attempted to contact your client assigned to ID [redacted] , S.Gmultiple times via his home number (no answer, no voicemail), work number (generic voicemail stating extended out of office) and email(bounced back) with no success If you have another contact method to reach him we would be happy to try that As of now there is nothing further that can be done until he speaks with the appropriate area He is welcome to call our office at ###-###-#### and we will get him in touch with the correct area Best Regards, Office of Patient Experience Mayo Clinic

Thank you for your responseWe apologize for your frustration with the Billing DepartmentFor immediate assistance please call ###-###-#### to speak to a Patient Account Service supervisorAll future inquiries on this matter should be directed to Patient Account Services as Patient Experience is unable to assist with billing complaints

The Office of Patient Experience has reached out to the complainant The concern is currently in the review process and we will continue to be in contact with the patient as the concern investigation proceedsThis is the beginning of the review process, we will continue to work with the patient to reach resolution Thank you

Hello, this billing complaint has been forwarded to Mayo Clinic Patient Account Services to be reviewed and addressed Further inquiries should be directed to Patient Account Services.Thank you

I am rejecting this response because it is incomplete Yes Christine has reached out to me and we had a good conversation that was enlightening and encouraging I don't think Rejected is the right answer but satisfied is further as that says things are resolved when in reality, it is just now being addressed and investigated More to come and dialogue started is the better answer

Email Received from business:In response to [redacted] ***’s complaint file # [redacted] , Mrs***’s complaint has been entered in to our complaint management system and it is currently being reviewed by leadership If you have any additional questions, please let me knowThanks, Scott [redacted] Patient Experience Advisor

Thank you for making us aware of this concern. I have reached out to the patient and am currently working with the patient and partner on a resolution. Thank you

Thank you for making us aware of this concernWe have asked the leadership team within Patient Account Services contact the patient directly to work with her on a resolution

I am rejecting this response because I have already attempted to resolve this matter directly with the Rochester Mayo Clinic
Billing Department. They told me they have no record of the refund, so they rejected my complaint. They also asked for a copy of the check. I sent them the check information to no avail. I shouldn't be having these kinds of issues with the Mayo Clinic and I certainly shouldn't be treated so disrespectfully. Every time I contact them, they ask me to do their job. They make no effort to correct billing mistakes which has gone on for months and people need to know what is going on here

Thank you for bringing this to our attention. We do not have an authorization on file to release any medical information to the Revdex.com regarding this reported concern. The complainant will need to fill out an authorization to disclose form and request that the Revdex.com be added before
we can share information with this entity. We will however reach out to this person directly at the provided contact information to explore this matter further

I am rejecting this response because:The business has reached out to me and stone-walled meThere's no point in giving them a waiver under these circumstancesThey offered no rescission or atonement at allThey maintain their narcissistic attitude of placing Being Right above Doing RightThis is my first experience with the Mayo ClinicI'm shocked to see people who represent such a prominent brand behave this wayClearly these aren't the same people who built the brandIt's very simple: Give someone what you promised or give them their money back ie: specific performance or rescissionIf I strike out here, I'll have to look into what's next

Thank you for bringing this to our attentionWe do not have an authorization on file to release any information to the Revdex.com regarding this reported concernThe complainant will need to fill out an authorization to disclose form and request that the Revdex.com be added before we can share information with
this entityWe have however reached out to the individual directly to address the concern

Thank you for bringing this to our attention. We tried to reach out to the individual directly at the provided contact information to explore this matter further but were unable to connect. We will continue to try to reach out by phone. If the individual contacts you, please let
them know that we can be reached at ###-###-####. Thank you

Thank you for bringing this to our attention. We will reach out to the individual directly at the provided contact information to explore this matter further

Thank you for bringing this to our attentionWe do not have an authorization on file to release any medical information to the Revdex.com regarding this reported concernThe complainant will need to fill out an authorization to disclose form and request that the Revdex.com be added before we share information
with this entityWe will however reach out to this patient directly at the provided contact information to explore this matter further