My contractor ordered a window using a sticker from the window frame Mike, the business representative, was told that the request was not for the PARTICULAR window indicated by the sticker but for a larger window that should have been included in the same order as we did not have the sticker from the particular window that we needed When the window came, it was for the window on the sticker The window was returned, and at that time, Mike stated he would check with the manufacturer about a refundSubsequently I was informed, for the first time, that the product was non refundableI believe this to be an item stocked by the manufacturer and the error in product order was the mistake of the company, not myself nor my contractor
It seemed that notes were not taken about communications with my contractor, because on more than one occasion, when I spoke to Mike, he had trouble recalling specific details about his communication with my contractor, including the order when I called
My contractor ordered a window using a sticker from the window frame Mike, the business representative, was told that the request was not for the PARTICULAR window indicated by the sticker but for a larger window that should have been included in the same order as we did not have the sticker from the particular window that we needed When the window came, it was for the window on the sticker The window was returned, and at that time, Mike stated he would check with the manufacturer about a refundSubsequently I was informed, for the first time, that the product was non refundableI believe this to be an item stocked by the manufacturer and the error in product order was the mistake of the company, not myself nor my contractor
It seemed that notes were not taken about communications with my contractor, because on more than one occasion, when I spoke to Mike, he had trouble recalling specific details about his communication with my contractor, including the order when I called