Todd's Body Shop

Complaint: [redacted]
I am rejecting this response because:
A) The terms & conditions stated are anti-consumer, and is not aligned with industry norms and practices. As stated in my original complaint, other companies would have provided a full refund. In this case, the ticket has been invalidated, and CoSport did not take on any losses as a result of the refund. CoSport should not be allowed to simply hide behind bad policies, when it is the policies themselves are bad.B) CoSport cherry-picked the facts in it's response. CoSport pasted an email from them allowing the refund. However, what CoSport conveniently neglected to say was that the email was sent AFTER I pointed out that refunds were allowed by POCOG (exactly as I had stated in my original complaint). I have attached the series of 4 emails sent on the day of the event that shows this. The emails are: 1) Cosport announcing the schedule change 2) I replied asking for refund 3) CoSport DENYING the refund 4) I pointed out that POCOG was allowing refunds. Only after this exchange did CoSport send the aforementioned email allowing refunds.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Thank you for the reply.  However, I find CoSports reply "We continue to share with our clients the latest updates in processing the refunds from the Rio 2016 OrganizingCommittee" interesting.  Not once have I ever received an email from CoSport updating me about my refund.  In fact, the only responses I have received from CoSport were from emails to them that I initiated.  In addition, what is considered an acceptable wait time? 1 yr? 4 yrs? Again, CoSport is not too concerned as it doesn't affect them either way financially. Therefore, forgive me if I don't believe you are making every effort to obtain our refunds.
Regards,
[redacted]

CoSport Response to Revdex.com Complaint # [redacted]Order Number:  [redacted]Bill To / Ship to Information on Customer ID # [redacted]
April 24, 2018 in email correspondence back to [redacted]...

[redacted]As noted in our Terms & Conditions, the refund amount is the face value of the tickets that are included in postponed/cancelled sessions. The PyeongChang 2018 Organizing Committee only refunds us the face value of the tickets and this is the amount returned since the handling did take place during the ticket distribution process. Terms and Conditions section noted below:Competition Schedule Changes / Cancellation(s): POCOG may make changes to an Event schedule. The Customer is responsible to refer to POCOG’s website for the most recent updates to the Competition Schedules. Tickets for Events that have been rescheduled or postponed are valid for the Event with the same Session code at the rescheduled day and/or time. “THE COMPANY” shall not be liable for any incidental expenses incurred by Customer as a result of any arrangement that Customer may have already made if changes do occur. If an Event is cancelled, the Purchaser may apply for a refund to “THE COMPANY” under the parameters outlined in POCOG’s Ticket Terms of Purchase at [redacted] *n the case that a ticket to a cancelled Event by POCOG is eligible for a refund, the refund shall not exceed the face value of the ticket for the Session cancelled. SummaryThe allowable handling fee is set and approved by the PyeongChang 2018 Organizing Committee and reviewed and approved by the International Olympic Committee (IOC) and the US Olympic Committee (USOC) to cover costs to retrieve tickets from the host country, sort and distribute them to individual orders.  A separate shipping cost is incurred to cove[redacted] / insured shipping and delivery confirmation for ticket orders.Your claim states “Initially, CoSport refused to refund the tickets. Only when confronted with the fact that PyeongChang 2018 officially offered refunds did CoSport finally relent to allow refunds.”  Any delay in offering a refund was our receipt / acknowledgement from the PyeongChang Organizing Committee as to whether a refund would be issued.  In this case [redacted] and all CoSport customers who purchased event tickets to ALP01 was promptly notified via email on Monday, February 12, 2018 at 11:47AM (within 24 hours of the regularly scheduled event) as per the text sent below and also see attachment:# # #From: CoSport <[email protected]>Sent: Monday, February 12, 2018 11:47:23 AMTo: CoSportSubject: EVENT UPDATE: ALP01 (Alpine Skiing) Dear CoSport Customer, The PyeongChang Organizing Committee has announced that due to the rescheduling of Alpine Skiing Session Code (ALP01) to 15-February 2018 that they will allow for refunds to be requested for clients that cannot re-use their ticket(s) on the rescheduled date.  If you want to request a refund for this session, please REPLY to this email and attach either a photo-copy or picture of your ticket(s) to request a refund.   This refund request will INVALIDATE your original ticket and results in your ticket not being able to be used for entry at the venue.  This request must be completed not later than 18:00h on 13-February 2018 (PyeongChang time zone).  This will allow us sufficient time to submit the request for your refund to the Organizing Committee.As a reminder of the refund policy set by the PyeongChang Organizing Committee and outlined in the CoSport Terms & Conditions—we are attaching an excerpt of our Terms & Conditions:Competition Schedule Changes / Cancellation(s): POCOG may make changes to an Event schedule. The Customer is responsible to refer to POCOG’s website for the most recent updates to the Competition Schedules. Tickets for Events that have been rescheduled or postponed are valid for the Event with the same Session code at the rescheduled day and/or time. “THE COMPANY” shall not be liable for any incidental expenses incurred by Customer as a result of any arrangement that Customer may have already made if changes do occur. If an Event is cancelled, the Purchaser may apply for a refund to “THE COMPANY” under the parameters outlined in POCOG’s Ticket Terms of Purchase at  <http://www.pyeongchang2018.com> www.pyeongchang2018.com . In the case that a ticket to a cancelled Event by POCOG is eligible for a refund, the refund shall not exceed the face value of the ticket for the Session cancelled.   If you are requesting a refund, once the Organizing Committee issues the refunds to CoSport we will then issue the refund back to the account used to make your purchase.  You will have the option for a refund or a store credit that can be used toward a future purchase.If you intend to use your ticket(s) and attend the event, no action is necessary. Your original ticket issued to you will be valid. Enjoy the Games!Best regards,CoSportSUMMARY:CoSport clearly outlined the refund process for postponed / cancelled sessions in the Terms & Conditions that all customers must acknowledge that they have read, understand and agree to these Terms & Conditions prior to completing the purchase.  Therefore, the refund shall not exceed the face value of the ticket for the session cancelled since this is the amount refunded to us by the host organizing committee.  The refund for the face value of the 2 tickets refunded to CoSport from the PyeongChang Organizing Committee was finalized on April 16th and April 26th with Mr. Zhuang due to cancellation of the original credit card used for the purchase.Thank you, Robert F. L[redacted]President, CoSport