In the receipt the business attached, there is NO EXPIRATION date! I did call the office shortly after is happened and I also spoke to the employee at my house and as the invoice from Cleaning Authority states, repair, replace or reimbursement. NO WHERE DOES IT SAY CREDIT! I was told by 2 employees to replace the item and then send in the receipt. If the CURRENT OWNER is not liable, why is she willing to credit me 45.49? They offered to credit me but they do not offer a cleaning for 45.49 so it would cost me another 100.00 and if they break something AGAIN, I get ANOTHER Credit? THAT SOUNDS LIKE A SCAM TO ME. So they keep breaking things and people have to pay them to clean up their original mess? That is NOT a good business practice!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This complaint stems from a breakage that occurred 17 months ago before we owned this company. The cleaners who were in the customer’s home that day are no longer employed by The Cleaning Authority, nor were they ever employed by us personally.The customer wrote to us, enclosing a breakage...
slip from March 21, 2014 and a receipt for an item purchased on August 17, 2015. Had she contacted the company in a timely manner upon learning of the breakage, the previous owner would have had an opportunity to investigate and address this issue, but she didn’t. Instead she waited 17 months and attempted to be reimbursed by parties not responsible for any damage to her items.Nowhere on the breakage slip (copy attached) does it say that “for reimbursement, just send in your paid receipt” as the customer claims. It simply instructs the customer to call the office to discuss options. It is our policy to investigate each breakage complaint by speaking with the homeowner, the cleaning staff and by getting pictures of the damaged item to determine a resolution of the issue.Due to the passage of time and unavailability of the former employees, there is no way for us to conduct an investigation to determine if this claim is legitimate – or if WE are targets of a scam.In the customer’s letter, she indicated that she would like for us to return to clean her home in the future so, as an act of goodwill; we offered her a credit off her first clean in the amount that she is claiming she’s owed. Apparently this was not an acceptable solution for her.
In the receipt the business attached, there is NO EXPIRATION date! I did call the office shortly after is happened and I also spoke to the employee at my house and as the invoice from Cleaning Authority states, repair, replace or reimbursement. NO WHERE DOES IT SAY CREDIT! I was told by 2 employees to replace the item and then send in the receipt. If the CURRENT OWNER is not liable, why is she willing to credit me 45.49? They offered to credit me but they do not offer a cleaning for 45.49 so it would cost me another 100.00 and if they break something AGAIN, I get ANOTHER Credit? THAT SOUNDS LIKE A SCAM TO ME. So they keep breaking things and people have to pay them to clean up their original mess? That is NOT a good business practice!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This complaint stems from a breakage that occurred 17 months ago before we owned this company. The cleaners who were in the customer’s home that day are no longer employed by The Cleaning Authority, nor were they ever employed by us personally.The customer wrote to us, enclosing a breakage...
slip from March 21, 2014 and a receipt for an item purchased on August 17, 2015. Had she contacted the company in a timely manner upon learning of the breakage, the previous owner would have had an opportunity to investigate and address this issue, but she didn’t. Instead she waited 17 months and attempted to be reimbursed by parties not responsible for any damage to her items.Nowhere on the breakage slip (copy attached) does it say that “for reimbursement, just send in your paid receipt” as the customer claims. It simply instructs the customer to call the office to discuss options. It is our policy to investigate each breakage complaint by speaking with the homeowner, the cleaning staff and by getting pictures of the damaged item to determine a resolution of the issue.Due to the passage of time and unavailability of the former employees, there is no way for us to conduct an investigation to determine if this claim is legitimate – or if WE are targets of a scam.In the customer’s letter, she indicated that she would like for us to return to clean her home in the future so, as an act of goodwill; we offered her a credit off her first clean in the amount that she is claiming she’s owed. Apparently this was not an acceptable solution for her.