After reviewing the information you provided We understand that you believe that the registrations links are not clear enoughHowever, we do list the registration and anti theft protection links on the home page of the on guard websiteThe links are in the middle of the homepage as well as in the footerWe also have good success with people registering both their key codes and their anti-theft protection program on a daily basisWe are sorry that you feel that we are trying to mislead people, but that is certainly not our intentionsWe will take your comments into consideration for any future adjustments to the website You said that you registered your lock, but we are not finding you in our system Would you have registered under a different name? The rating scale you questioned is showing the level of protection for each lock in our brand from lowest to highestIt is very similar to a star rating scaleThe more stars or the higher the number the stronger the lock isPlease understand that no lock can ever be 100% sure against theft
I am very sorry that the consumer felt that we did not specify all information correctly on our packaging As the package of the lock states, the consumer can go to our website for more information on the Anti Theft protection offer The Anti Theft Protection offer is a service that you pay yearly for When clicking the Anti Theft Protection link on our website, it will redirect the consumer to the terms and conditions page where they can read these terms and conditions Once they have read the terms and conditions, they are able to print the application for the Anti Theft Protection offerThe Key Registration the consumer signed up for is only to register their keys in case they are lost We are then able to make them replacement keys When the consumer goes to the Key Registration page, it does not state anywhere that they are signing up for the Anti Theft Protection Offer
After reviewing the information you provided We understand that you believe that the registrations links are not clear enoughHowever, we do list the registration and anti theft protection links on the home page of the on guard websiteThe links are in the middle of the homepage as well as in the footerWe also have good success with people registering both their key codes and their anti-theft protection program on a daily basisWe are sorry that you feel that we are trying to mislead people, but that is certainly not our intentionsWe will take your comments into consideration for any future adjustments to the website You said that you registered your lock, but we are not finding you in our system Would you have registered under a different name? The rating scale you questioned is showing the level of protection for each lock in our brand from lowest to highestIt is very similar to a star rating scaleThe more stars or the higher the number the stronger the lock isPlease understand that no lock can ever be 100% sure against theft
I am very sorry that the consumer felt that we did not specify all information correctly on our packaging As the package of the lock states, the consumer can go to our website for more information on the Anti Theft protection offer The Anti Theft Protection offer is a service that you pay yearly for When clicking the Anti Theft Protection link on our website, it will redirect the consumer to the terms and conditions page where they can read these terms and conditions Once they have read the terms and conditions, they are able to print the application for the Anti Theft Protection offerThe Key Registration the consumer signed up for is only to register their keys in case they are lost We are then able to make them replacement keys When the consumer goes to the Key Registration page, it does not state anywhere that they are signing up for the Anti Theft Protection Offer