Toff Industries

Complaint: [redacted] I am rejecting this response because: Toff Industries was at fault and did nothing to help with the matter They claimed the issue was caused by negligence, which it was notThe awning collapse happened on a clear, windless dayThey blamed the installer ( [redacted] and said that the issue needed to be taken up with him Bob [redacted] had a replacement part sent to me but refused to install it because of the frustration caused by this entire situation I had to pay out of pocket to have the awning fixed/recalibrated as all [redacted] did was drop the replacement at my garageFurthermore, it is not fair that Bob had to put out the money for the replacement when this was clearly a case of poor craftsmanship I think Toff should be responsible for the replacement part [redacted] as well as the installation of my new awning arm, which cost $to have installed professionally Sincerely, [redacted] ***

As I stated over the telephone, this matter was taken care of almost immediately after it aroseThe problem that arose was actually due to neglect on the homeowners part and should not have been a warrantee issueHowever, due to all the problems he was causing everyone involved, the Dealer that sold him the awning [redacted] ” did take care of the issue at hand This was resolved back in the latter part of June Sincerely, [redacted] Office MgrToff Industries, Inc###-###-####