TOGO'S

Dear Mrs***: Thank you for the opportunity to address our guests concerns regarding our new Togo’s Tribe Reward programThis complaint was filed against our Togo’s location in Cypress, CA. The guest in question originally registered for the Togo’s Tribe program at one of our
locations that is currently participating in the new rewards program, our location in Irvine on Harvard AveOn our website for the rewards program, www.togostribe.com, there is a link to view the currently participating locationsThe Togo’s Tribe Rewards Club is quickly growing but not yet in all locationsOffers for the Tribe Rewards program (i.ethe Double Points Tuesday) are currently only applicable at certain locations We have added a disclaimer to all future emails to clarify that the Togo’s Tribe is available at select locations. Sincerely,*** ***Guest Relations ManagerTogo's Eateries, Inc.(:: mobile: 916.*** | office: 916.*** 8:: ***.***@togos.comwww.togos.comFollow Us!

Revdex.com:
While the company did send me a $gift card in effort to resolve this issue, their response is not accurate.1) I did not file the claim against the Cypress store I filed it against the rewards program because of their misleading advertising The store personnel were very friendly and explained that they would love to issue me points, but can't since they don't have the proper machine to do so They suggested I contact corporate, which I did.2) I did not sign up for the Irvine store because I did not know of participating stores The representative assigned me to that store after I submitted my claim.3) They have not changed their outgoing emails to clarify As of 11/25/2015, they email has no such disclaimer for the double points on Tuesday, nor does a following email on 11/27/offering free soup say that it's available only at participating locations I now know, but to a consumer, who is not aware of these issues, it's misleading. It's rather puzzling to me, but I would think the company would take more seriously this feedback and alter their advertising practices accordingly.Dear Mrs***: Thank you for the opportunity to address our guests concerns regarding our new Togo’s Tribe Reward programThis complaint was filed against our Togo’s location in Cypress, CA. The guest in question originally registered for the Togo’s Tribe program at one of our locations that is currently participating in the new rewards program, our location in Irvine on Harvard AveOn our website for the rewards program, www.togostribe.com, there is a link to view the currently participating locationsThe Togo’s Tribe Rewards Club is quickly growing but not yet in all locationsOffers for the Tribe Rewards program (i.ethe Double Points Tuesday) are currently only applicable at certain locations We have added a disclaimer to all future emails to clarify that the Togo’s Tribe is available at select locations

Dear Mrs***:
class="MsoNormal" "margin: 0px">Thank you for the opportunity to address our guests concerns regarding our new Togo’s Tribe Reward programThis complaint was filed against our Togo’s location in Cypress, CA.
The guest in question originally registered for the Togo’s Tribe program at one of our locations that is currently participating in the new rewards program, our location in Irvine on Harvard AveOn our website for the rewards program, www.togostribe.com, there is a link to view the currently participating locationsThe Togo’s Tribe Rewards Club is quickly growing but not yet in all locationsOffers for the Tribe Rewards program (i.ethe Double Points Tuesday) are currently only applicable at certain locations We have added a disclaimer to all future emails to clarify that the Togo’s Tribe is available at select locations
Sincerely,
***
*** ***
Guest Relations Manager
Togo's Eateries, Inc(:: mobile: 916.*** | office: 916.***
8:: ***.***@togos.comwww.togos.com
Follow Us!

Revdex.com:While the company did send me a $gift card in effort to resolve this issue, their response is not accurate1) I did not file the claim against the Cypress store I filed it against the rewards program because of their misleading advertising The store personnel were very friendly and explained that they would love to issue me points, but can't since they don't have the proper machine to do so They suggested I contact corporate, which I did2) I did not sign up for the Irvine store because I did not know of participating stores The representative assigned me to that store after I submitted my claim3) They have not changed their outgoing emails to clarify As of 11/25/2015, they email has no such disclaimer for the double points on Tuesday, nor does a following email on 11/27/offering free soup say that it's available only at participating locations I now know, but to a consumer, who is not aware of these issues, it's misleading.
It's rather puzzling to me, but I would think the company would take more seriously this feedback and alter their advertising practices accordingly.Dear Mrs***:
Thank you for the opportunity to address our guests concerns regarding our new Togo’s Tribe Reward programThis complaint was filed against our Togo’s location in Cypress, CA
The guest in question originally registered for the Togo’s Tribe program at one of our locations that is currently participating in the new rewards program, our location in Irvine on Harvard AveOn our website for the rewards program, www.togostribe.com, there is a link to view the currently participating locationsThe Togo’s Tribe Rewards Club is quickly growing but not yet in all locationsOffers for the Tribe Rewards program (i.ethe Double Points Tuesday) are currently only applicable at certain locations We have added a disclaimer to all future emails to clarify that the Togo’s Tribe is available at select locations