Tokay Shell

I am rejecting this response because:Tokay Shell has no reason to
disagree with my complaint I had all the proper paperwork/proof and a professional witness to attest to the facts of my complaint Tokay Shell repeatedly called me a liar, and offered me half of what I was asking until the final date that my demand letter for refund stated that I would have to file a case against them Tokay Shell would never have given me a dime back of my money if they didn't know they would lose in court Tokay Shell did nothing as a courtesy to me I did get a refund from this company, but I still would never return, nor would I recommend this company to anyone I even received a call from Tokay Shell asking me to contact the Revdex.com to rescind my complaint I believe that my complaint is valid and that consumers have a right to this information

Business states that they have contacted the consumer directly. Even though business disagrees with complaint allegations, as a courtesy to the customer they have gone ahead and sent her a check. Business considers the matter resolved.

Review: On July 22RD 2014 went to tokay shell station had my car smogged after car was done while getting the receipt the lady behind the counter stated with a smog came a free oil change. She said come back tomorrow for the oil change when I asked her if I needed a receipt she stated she would remember me. I went back on july 23rd for oil change they took my car in did the oil change and said I owed 49.00 when I said it was supose to be free the man told me I needed ro wait for the lady to return. When she got back I told her oil change was done and it was with the smog like she stated yesterday then she proceeded to say she didnt say that and that I needed to pay for it.Desired Settlement: I would like to get my money back for at least the oil change.

Business

Response:

To whom it may concern

Review: I had my Volks for smog test (4-11-13). Shell gas stn (address above) to my surprise. I was charged $74.75. So I talked to the guy - mechanic, referred me to the lady owner. I felt so disappointed because I gave them the Penny Saver coupon w/c is $21.75. Since they (she) insist that its a new ordinance from DMV. So I got no choice, I paid for $74.75. My complaint, What is the penny Saver coupon for when they don't follow. The charge was too much. I've checked from other smog test bus agencies. Its not that much. They follow the coupon price. So is Penny Saver coupon doing a false advertisement? Desired Settlement: This Shell gas station has charged me too much. I want them investigated. If DMV has something to do w/ the overpricing (accord to the owner). I want my partial money back.

Business

Response:

Business' Initial Response

On X-XX-XXXX @ 1:35 pm Mrs. [redacted] entered our facility requesting a smog imspection. I then wrote a work order (XXXXX) for the inspection at the stated price of $74.75 plus the $8.25 certificate for a total of $83.00. She then handed me a coupon for $20.00 off regular smog price that was applied to her total. I then completed the inspection on her vehicle the vehicle did not pass the inspection as it had a tampered emission control system, also the on board computer control system had been reset and was not ready to test. I explained to Mrs. [redacted] that the vehicle would need to be repaired and that the on board computer would reset itself by driving the vehicle about 75-100 miles. I then explained to Mrs. [redacted] that there would be a re-test fee off $44.75 she then asked why I then explained to her that discounted rates do not include a free retest as stated on the coupon, she then asked if she could pay regular price as it would save her money in the long run Mrs. [redacted] paid the full price. I explained to her that she needed to return with in 20 days to honor the free retest. Mrs. [redacted] later returned on X-XX-XX @ 12:30 pm for the re-test and was only charged $8.25 for the certificate - work order (XXXXX)

I fell that Mrs. [redacted] received all the services that were requested and that this case should be closed with no further action.

Review: I paid Tokay Shell for AC check service. Per technician at Tokay Shell, my vehicle passed inspection and I was charged for Freon. Few days later vehicle not blowing cold. Took vehicle back, technician stated that he found a sticky switch/pin of some type and that he'd seen this type of problem before and that he had found the problem and I left with cold AC. Few days later called explained AC blowing hot air again and was told not to bring vehicle back in, that I then needed and appointment and that a tech would call me to schedule and appointment. I never received that call and I took my vehilce to [redacted] who found a hole in my AC compressor, and was informed that my vehicle would not retain Freon without this repair and they would not even attempt to add Freon to my vehicle. I took this information and all my proof to Tokay Shell, and asked that I only be refunded for the charge for Freon which was $132.07 above the AC check charge of $25.99 +tax. Technician [redacted] looked over my invoice from [redacted], he conversed with [redacted] via the phone while my husband and I waited at the station, and was refused a refund. [redacted] asked that I bring my vehice back in. I decided to send a letter asking for a refund one last time before seeking legal remedies. This is very bad business. Not to mention that I had the same service performed on my 2nd vehcle the same day I initially took my vehicle in for the service and I have had no problems with that vehicle. I was willing to pay for the AC check, and the additional $39.99 that I had to pay [redacted], and Tokay Shell still refused to refund me the over charge. Totally unfair and UNACCEPTABLE to treat customers this way....[redacted]Desired Settlement: I asked for a check or money order be maile to me for the amount of $132.07. I paid $160.14 for the service and I'm willing to pay for the AC check, but not the Freon.

Business

Response:

Business states that they have contacted the consumer directly. Even though business disagrees with complaint allegations, as a courtesy to the customer they have gone ahead and sent her a check. Business considers the matter resolved.

Consumer

Response:

I am rejecting this response because:Tokay Shell has no reason to disagree with my complaint. I had all the proper paperwork/proof and a professional witness to attest to the facts of my complaint. Tokay Shell repeatedly called me a liar, and offered me half of what I was asking until the final date that my demand letter for refund stated that I would have to file a case against them. Tokay Shell would never have given me a dime back of my money if they didn't know they would lose in court. Tokay Shell did nothing as a courtesy to me. I did get a refund from this company, but I still would never return, nor would I recommend this company to anyone. I even received a call from Tokay Shell asking me to contact the Revdex.com to rescind my complaint. I believe that my complaint is valid and that consumers have a right to this information.