Tokyo Japanese Restaurant

Revdex.com: At this time, I have not been contacted by Tokyo Japanese Restaurant regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by Tokyo Japanese Restaurant regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: I made a reservation via phone for a small party (9 people) for Satuday, 2/**, 6 p.m. At the time of reservation I was asked to provide a $20 deposit which I did by credit card. I then asked if the $20 would be applied to our bill, answer was yes. The $20 was deducted from my account on 2/**. Someone other than me paid for the meal. I asked that person on Sunday, 2/**, if they noticed a $20 credit on the bill, they could not recall. I called the restaurant on Monday, 2/**, and they confirmed that the credit was not applied and that someone was supposed to call and let me know. I asked for a refund and they told me that they cannot refund me; my only option is to have the credit applied on my next visit. I explained that I live in New York City and will not be in that area at any time in the near future. They still told me that my only option is to come in again for a meal and have the credit applied. This seems a little deceptive to me (bait and switch.) I am wondering if they are legally allowed to refuse to give me a refund based on their own "error" (?) and require me to spend more at their establishment as the only recourse.Desired Settlement: $20 refund applied to my card for amount not applied to our bill as it should have been.

Consumer

Response:

At this time, I have not been contacted by Tokyo Japanese Restaurant regarding complaint ID [redacted].

Sincerely,