Tolerico Carpeting and Construction Reviews (%countItem)
Tolerico Carpeting and Construction Rating
Address: 170 1/2 Gordon Ave Rear, Childs, Pennsylvania, United States, 18407-3045
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I hired Keith T from Tolerico Carpeting and Construction to do the work on my house caused by water damage. The quote he gave me was $11200 which was to include ALL repair to 2 bathrooms, the dining room, the laundry room and the basement. The work done was to be completed in 10 days (7 working days and drying time according to the contractor). He started work on Friday 02/08 and I let him go on Tuesday 02/19 as maybe a quarter of the work was done and most of it poorly. He charged me $6450 for this work done. I was significantly overcharged and I will break it down for you below:
I was charged the following:
- $2600 to install new *** Flooring in the Dining Room & Pantry with new subfloor (this was done and the flooring looks nice however the cost of the materials were approx. $600 and he finished the work in 1 day so $2000 for labor is outrageous and he messed up all the moldings around the floor - I have pictures of the mess he left)
- $1100 to hang drywall and spackle - shim in bathroom wall - this was completed but had to be fixed - he left rounded corners - this is also overchaged. $1100 for a 9x9 room and 3 small areas with a 3ft cut!!
- $600 to install new ceiling tiles in basement. This is a drop ceiling and he purchased 2 boxes of ceiling tiles only putting in a few of them so basically I paid for product only at an inflated rate
- $1700 for purchase of carpet in the basement. This is the most significant inflation of price! It is carpet only, no install or padding. I called *** (where it was purchased) with the exact item number on the product purchased and the RETAIL cost is $10.50 per yard and I was charged $32.66 per yard by this company for an uninstalled carpet!!!
- $400 for new moldings in basement and outside corners. He put up painted 1x10's with no router cuts, just plain old painted wood and didn't even do all the walls. When I asked why he didn't use a router to make them look better, I was told he doesn't have one.
March 13, 2019
Dear ***:
This letter is my timely response to your customer complaint letter dated March 6, 2019 (which I received by U.S. Mail on March 8, 2019).
First, some brief but relevant background about me and my business. I have self-owned and self-operated my business for more than 20 years. During this time, I have worked for thousands of customers and hundreds of my customers are repeat customers. This complaint is only the second complaint I have ever received -- the first came in 2005 and it was resolved in it may, I now write this letter to set forth my good faith and truthful counter statement of my experiences with this customer and this particular job as follows.
I was contacted by this customer to do work at her water-damaged house. I quoted her a total of $11,200.0 for all work that she requested me to do. The total price quoted was for all labor and materials that would be required to perform the requested work and this price was based on square footage and/or square yardage, rather than an hourly rate. This pricing is consistent with the going/prevailing rate and this method of pricing is consistent with the current industry methods and standards for pricing work of this nature.
We started working on this job and there were no issues until Tuesday, February 19, 2019, when the customer's boyfriend called me and told me that my services were no longer required as they "were done with me". As of this date, a good 3/4 of the requested work had already been completed. I had maybe just two more days of work left to complete the remaining work. Specifically, I had already completed the following work as of February 19, 2019:
• Installed new *** glue down floor; • Reinstall all moldings in all damaged areas; • Shimmed and sheet rocked walls and spackled all of same until all were ready for paint; • Painted and installed 1 x 10 moldings in basement; • Painted and replaced four (4) sets of door moldings in basement and two (2) outside corner moldings; • Delivered the carpeting and VLP planks to the job site; and • Returned to remove the VLP planks as requested by customer.
In fact, the only work that I had not performed as of February 19, 2019 (because I was not given the opportunity to do this work) was the following work:
• Installation of carpeting; • Installation of 10 x 10 drop ceiling; and • Installation of vinyl flooring.
Because I was not allowed to do this work, I did, upon receipt of notice from the customer's boyfriend on February 19, 2019 that my services “were no longer required”, specifically adjust my bill accordingly so as to charge the customer for only the work that I had completed and I gave the customer a credit for the following unperformed items:
• $450.00 credit for vanity that customer did not want; • $800.00 for drop ceiling that was not installed; • $600.00 for carpeting labor that was not performed; and • $1,000.00 for installation of vinyl flooring in two bathrooms and laundry room.
The total credit I provided was $2,850.00. ($11,200.00 - $2,850.00 = $8,350.00). Thus, the actual amount to which I was entitled for the work that I had actually performed as requested was $8,350.00. However, in a good faith attempt to work with this customer and her request for some price concessions, I voluntarily and unilaterally reduced my bill by $1,900.00 to a adjusted total of $6,450.00. The customer was happy with this amount and she voluntarily agreed to pay me the total of $6,450.00. The customer's complete agreement with paying me this amount ($6,450.00) was evidenced by the fact that she immediately wrote and gave me a check for $6,450.00 as payment to me in full for all work I had performed at her request and on her behalf at her house through February 19, 2019. The truth of this matter is that I gave the customer $8.350.00 worth of labor and materials in exchange for a total payment of $6,450.00. However, I felt that this reduced/discounted amount was well worth it in order to resolve the matter with the customer and she seemed to wholeheartedly agree as well because she immediately gave me a check for that amount ($6,450.00). In view of the foregoing circumstances, I had reasonably believed that this matter was completely and totally and satisfactorily resolved in an amicable manner between myself and the customer. Otherwise, I would not have agreed to knock $1,900.00 off of my bill.
Should you have any questions or require any additional information or clarification from me in regards to your involvement in this matter, please do not hesitate to contact me. Thank you for your consideration.
Respectfully submitted,
Keith T.