Toller's Appliance Repair

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Mr. [redacted] did call me, but never did arrive at the residence to actually look at the microwave.  He told me that the warranty company does not repair counter top microwaves, rather they replace them.  If that were their policy, they would not have needed a service provider at all, because they already knew that this was a counter top microwave.  The warranty company representative told me that Mr. [redacted] had called them, and told them that the circuit board in the microwave was burnt, and the microwave had been on fire.  The microwave was never on fire, and Mr. [redacted] never saw it.  I don't know who is telling the truth in this matter.  We did receive a check from the warranty company, so this matter is now closed.
Regards,
[redacted]

The handle on my Frigidaire over the range microwave broke, and Toller's Appliance Repair was scheduled by [redacted] Customer Service to come to my home and service the broken handle which was still under the original 12 month warranty. On the day of the service appointment a man from Toller's Appliance Repair called my home and asked what "color" the handle was on my microwave. I advised him that the handle was black, and he stated that he did not have any of those handles in stock on his truck, and that he would order the item and call to schedule a second appointment once the part came in. He advised that it would take 5-7 days for the part to come in. The 5-7 business days for the part to arrive came and went, and no one from Toller's ever called me. I called and left three voice mail messages on different days asking for the company to follow up with me on receipt of this part and no one had the courtesy to ever call me back. Very frustrated I called [redacted] back and advised them of the lack of service from this local repairshop, and they scheduled another company to come and address the issue. It turns out the whole microwave door had to be replaced (not just the handle), so that also shows the lack of effort on Toller's part to not even care enough to come and look at the appliance to see if it was just a handle issue or something more. Unlike some companies like [redacted] does not have it's own appliance repair personnel, so they rely on local appliance shops to cover their service requests. Horrible experience!

Four weeks ago, I contacted [redacted] to submit a claim that our dishwasher (which was 2 months old) had stopped working. They informed me that Toller's was the only company in our area to service our dishwasher and set up an appointment. That day came and they never called or showed up. Attempt number two was to call [redacted]. They called Tollers after saying the same thing and set up another appointment. Another no call-no show! After a third call in to [redacted]'s, Chris showed up the following week for two minutes to tell me it was the control board and he would be back within 2-3 days to install part. Ok, Problem fixed, so I thought. 4 days later, after he yet again promised to show up, I get a call stating that he had to cancel and would not be able to be out until another 2 more days! I called [redacted]'s back and they are just going to do an exchange since it is so new. After 4 weeks of dealing and waiting on this company, we should finally be able to get our issue resolved, no thanks to Toller's. I had made many calls and left voicemails to barely get any calls returned. They are NOT reliable, and I would not recommend them to anyone else.

The third party warranty didnt notify us of service call..apparently our system didnt link to theres when they scheduled his service appointment.however we did make contact with consumer and [redacted] about the microwave needing repair. The customer has been taking care of.