Every customer that offers to co-sign a loan is disclosed the responsiblity they are undertaking. It is made very clear that each individual signing the loan documents is responsible for the full amount of the loan should the other not fulfill their agreement. Each customer signs...
multiple documents to confirm that they are aware of their responsiblilties. Most times the vehicle is registered and titled in both names as well. As for the loan approval, Pinkerton takes the written infromation provided by each customer and forwards that to the lending institutions for approval of the loan request. Each lender makes a decision whether or not to approve the loan, and whether they require any further documentation, such as proof of employment, proof of income, or proof of residency. As much documentation as all lenders require, the customer signed multiple copies of paperwork disclosing the responsibilities they were undertaking. That is the whole point in banks, or finance companies requiring co-buyers or co-signers. Both signed the credit applications as well.
It is unfortunate that this customer is still not satisfied with our handling of this mistake. We offered to reverse the purchase and the finance contract. The $2500 more expensive car was offered as an attempt to make him happy. As for the bank contract, it was processed as quickly as possible as the customer requested it be handled in a manner that was not a normal procedure for the finance company. The customer was assured that no late payment or charges we ever incurred. He has been assisted in getting the payment credited.Sincerely,[redacted]General ManagerPinkerton Chevrolet
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] should call [redacted] introduce himself and setup a meeting time when both of us should meet to discuss the issue. Then come up with a plan to have my vehicle serviced correctly.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The other dealership agrees that the car needs a new engine yes but they also believe that the damage may have happened from installing the harmonic balancer incorrectly. I have a voice recording of the conversation I had with the service manager and he stated that since my model car does not have a "key and a pulley" that the harmonic balancer has to be marked when taken off so it can be placed back in the same exact spot. The mechanic at Pinkerton stated that he didn't have to mark the harmonic balancer on my car and he didn't know the exact spot which it was in. Which is the first indication that the problem I am having could have came from incorrect installion. On the recording the manager at [redacted] even stated that if it wasn't installed in the same spot it could cause the damage I now have. This is a very expensive car and Pinkerton must have knew the trouble it came with that's why they helped me out in the past like they did. But now they have caused a problem so big they don't want to pay for it. This car is too expensive to just let them screw me over. I am a very active user on Facebook and I know a lot of people in the community and they all have negative feedback about Pinkerton. I have screen shots of a former employer stating that this company is rigged to keep the customers coming in for more service which I have been going through since I purchased the car in 2013. My car loan was for 6 years and the car only runs for 4 years? Come on now how would I cause that? There are 1990 cars running with 150,000 plus miles. I also have a screen shot of a employee or former employee stating that he hated working on my car. So we already know you guys did not like me. Maybe it's because they could only work on a car like that and not drive one of their own and to see a young black man like myself in a car like that must have made a lot of people angry and jealous so now right after paying off a $29,000 car loan weeks later my car not even worth $5,000. REDICULOUS!!!!! YOU GUYS WILL SEE ME IN COURT!!!!
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. After filing this complaint with Revdex.com, Pinkerton contacted us to come and sign "final" paperwork that same evening. They advised us that the bank the loan was processed thru would have all the information completed and we would be able to start making our payments after the following business day. We have contacted the bank again late yesterday and they still have the account on hold stating the information has not been received from Pinkerton so they have not released the hold on the account, therefore we still cannot make our payment on the loan. Also in regards to Pinkerton stating this was "an honest mistake", I find that hard to agree to since there were multiple cars damaged on their lot by this sign that fell - per their information almost 2 weeks after we purchased the vehicle- and Pinkerton conveniently neglected to record repairs to any of the vehicles. We tried to contact GM themselves and they would not help with the issue of the ENTIRE car being repainted (car was taken to a body shop who verified the entire car except for the bumpers had been repainted) and possible windows broken (glass was found in the trunk of the car) due to no report of repairs being done to the vehicle. We feel the $2500 difference in the vehicle pricing was the very least the dealership could do for all our stress and inconvenience of multiple trips to their dealership and traveling to Lynchburg ourselves to find the replacement car to close out this horrible experience.The ENTIRE Management staff at Pinkerton was horrible to deal with, being argumentative and having bad attitudes during our conversations with them.We would like to make our payment and would appreciate help in making sure this is accomplished.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Over the phone I was offered to bring my car to the Lynchburg office for it to be "buffed". I have already been told buffing will not fix the issue. I also find it unreasonable to offer me to trade the car in simply because the paint is damaged. A new car payment will cost far more than repainting. Once again, Pinkerton was informed while I was still under warranty. They are using that as their way of deflecting responsibility. I have attached the letter I sent to Mr [redacted]. If the attachment does not work please inform me. Thank you.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: We have not---to date---received the correct boxspring that we paid for and was not free of cost as the Ethan Allen representative claimed in her rebuttal. We were never offered boxspring choices and the representative was not present at the point of sale nor did she ever personally meet us. The designer only showed us different mattress representations with no regard to bed frames or alternate boxspring selections. The showroom displays were not the exact model delivered to us. Furthermore, we most certainly informed the designer of our physical limitations. My wife even disclosed that she had bilateral knee replacement surgery. As for our height and age that would quite evident upon meeting with us on several occasions. No 'threats' were made and we are free to voice our opinions on social media and file complaints to Revdex.com or any government consumer affairs agency regarding our experiences with Ethan Allen. As for a dollar cost---we paid for a bed that we can not safely utilize from the delivery date of September 22 to the present date. We contracted and paid for merchandise that we aren't able to safely use. Had the Ethan Allen Princeton Showroom authorized a no fee even exchange upon our initial contact on the delivery date of September 22 this complaint would not exist. It should further be noted that after we contacted the corporate office and they interceded on our behalf with this representative the fee was waived with an oral apology from them. The old retail adage applies very well in this avoidable conflict---"The customer is always right, if you do not think so, then think again."
Regards,
[redacted]
Every customer that offers to co-sign a loan is disclosed the responsiblity they are undertaking. It is made very clear that each individual signing the loan documents is responsible for the full amount of the loan should the other not fulfill their agreement. Each customer signs...
multiple documents to confirm that they are aware of their responsiblilties. Most times the vehicle is registered and titled in both names as well. As for the loan approval, Pinkerton takes the written infromation provided by each customer and forwards that to the lending institutions for approval of the loan request. Each lender makes a decision whether or not to approve the loan, and whether they require any further documentation, such as proof of employment, proof of income, or proof of residency. As much documentation as all lenders require, the customer signed multiple copies of paperwork disclosing the responsibilities they were undertaking. That is the whole point in banks, or finance companies requiring co-buyers or co-signers. Both signed the credit applications as well.
It is unfortunate that this customer is still not satisfied with our handling of this mistake. We offered to reverse the purchase and the finance contract. The $2500 more expensive car was offered as an attempt to make him happy. As for the bank contract, it was processed as quickly as possible as the customer requested it be handled in a manner that was not a normal procedure for the finance company. The customer was assured that no late payment or charges we ever incurred. He has been assisted in getting the payment credited.Sincerely,[redacted]General ManagerPinkerton Chevrolet
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] should call [redacted] introduce himself and setup a meeting time when both of us should meet to discuss the issue. Then come up with a plan to have my vehicle serviced correctly.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The other dealership agrees that the car needs a new engine yes but they also believe that the damage may have happened from installing the harmonic balancer incorrectly. I have a voice recording of the conversation I had with the service manager and he stated that since my model car does not have a "key and a pulley" that the harmonic balancer has to be marked when taken off so it can be placed back in the same exact spot. The mechanic at Pinkerton stated that he didn't have to mark the harmonic balancer on my car and he didn't know the exact spot which it was in. Which is the first indication that the problem I am having could have came from incorrect installion. On the recording the manager at [redacted] even stated that if it wasn't installed in the same spot it could cause the damage I now have. This is a very expensive car and Pinkerton must have knew the trouble it came with that's why they helped me out in the past like they did. But now they have caused a problem so big they don't want to pay for it. This car is too expensive to just let them screw me over. I am a very active user on Facebook and I know a lot of people in the community and they all have negative feedback about Pinkerton. I have screen shots of a former employer stating that this company is rigged to keep the customers coming in for more service which I have been going through since I purchased the car in 2013. My car loan was for 6 years and the car only runs for 4 years? Come on now how would I cause that? There are 1990 cars running with 150,000 plus miles. I also have a screen shot of a employee or former employee stating that he hated working on my car. So we already know you guys did not like me. Maybe it's because they could only work on a car like that and not drive one of their own and to see a young black man like myself in a car like that must have made a lot of people angry and jealous so now right after paying off a $29,000 car loan weeks later my car not even worth $5,000. REDICULOUS!!!!! YOU GUYS WILL SEE ME IN COURT!!!!
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. After filing this complaint with Revdex.com, Pinkerton contacted us to come and sign "final" paperwork that same evening. They advised us that the bank the loan was processed thru would have all the information completed and we would be able to start making our payments after the following business day. We have contacted the bank again late yesterday and they still have the account on hold stating the information has not been received from Pinkerton so they have not released the hold on the account, therefore we still cannot make our payment on the loan. Also in regards to Pinkerton stating this was "an honest mistake", I find that hard to agree to since there were multiple cars damaged on their lot by this sign that fell - per their information almost 2 weeks after we purchased the vehicle- and Pinkerton conveniently neglected to record repairs to any of the vehicles. We tried to contact GM themselves and they would not help with the issue of the ENTIRE car being repainted (car was taken to a body shop who verified the entire car except for the bumpers had been repainted) and possible windows broken (glass was found in the trunk of the car) due to no report of repairs being done to the vehicle. We feel the $2500 difference in the vehicle pricing was the very least the dealership could do for all our stress and inconvenience of multiple trips to their dealership and traveling to Lynchburg ourselves to find the replacement car to close out this horrible experience.The ENTIRE Management staff at Pinkerton was horrible to deal with, being argumentative and having bad attitudes during our conversations with them.We would like to make our payment and would appreciate help in making sure this is accomplished.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Over the phone I was offered to bring my car to the Lynchburg office for it to be "buffed". I have already been told buffing will not fix the issue. I also find it unreasonable to offer me to trade the car in simply because the paint is damaged. A new car payment will cost far more than repainting. Once again, Pinkerton was informed while I was still under warranty. They are using that as their way of deflecting responsibility. I have attached the letter I sent to Mr [redacted]. If the attachment does not work please inform me. Thank you.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: We have not---to date---received the correct boxspring that we paid for and was not free of cost as the Ethan Allen representative claimed in her rebuttal. We were never offered boxspring choices and the representative was not present at the point of sale nor did she ever personally meet us. The designer only showed us different mattress representations with no regard to bed frames or alternate boxspring selections. The showroom displays were not the exact model delivered to us. Furthermore, we most certainly informed the designer of our physical limitations. My wife even disclosed that she had bilateral knee replacement surgery. As for our height and age that would quite evident upon meeting with us on several occasions. No 'threats' were made and we are free to voice our opinions on social media and file complaints to Revdex.com or any government consumer affairs agency regarding our experiences with Ethan Allen. As for a dollar cost---we paid for a bed that we can not safely utilize from the delivery date of September 22 to the present date. We contracted and paid for merchandise that we aren't able to safely use. Had the Ethan Allen Princeton Showroom authorized a no fee even exchange upon our initial contact on the delivery date of September 22 this complaint would not exist. It should further be noted that after we contacted the corporate office and they interceded on our behalf with this representative the fee was waived with an oral apology from them. The old retail adage applies very well in this avoidable conflict---"The customer is always right, if you do not think so, then think again."
Regards,
[redacted]