Tom Corley Enterprises

Initial Business Response / [redacted] (1000, 8, 2016/02/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@bobbcars.com After an extensive review, Mr [redacted] has a legitimate complaintIt was an oversight on our part an we will be mailing him a check in the next days OFFER: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) There promise of five days never heard from them, still no response same song and dance the sales manager said.Bobb auto at this time has not made good on there promise to us or the Revdex.com Final Business Response / [redacted] (4000, 18, 2016/03/30) */ A check was issued for [redacted] on March 7th and shows that it has been cashedA change of management has taken place at the dealershipMy name is [redacted] ***, I am the new General Manager, and look forward to meeting youPlease feel free to call me directly if you have any additional concernsThank You

Initial Business Response /* (1000, 6, 2015/07/20) */
Contact Name and Title: Art [redacted]-President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bobbcars.com
Mr. [redacted] purchased a used vehicle as is. Shortly after his purchase the truck developed a mechanical problem. Mr. [redacted] made us...

aware of the problem and even though we were not obligated to fix it we did it at no charge. The cost was nearly $2,000 that we absorbed. The repairs were made using used parts which is customary. Mr. [redacted] then drove nearly 500 miles and developed a mechanical problem with one of the used parts. Mr. [redacted]'s claim that the wrong part was installed is untrue, in fact he could have never driven this vehicle 500 miles with a wrong pump installed.
OFFER:
We do not feel it necessary to extend any additional offers in lieu of the fact that we already gave him nearly $2000 in free repairs
Initial Consumer Rebuttal /* (3000, 8, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that that BOBB Auto Group agreed to fix a separate mechanical problem at no change an I am extremely grateful that they did that. However I am referring to a separate issue so I feel that is irrelevant to what I am discussing. The issue I have is that a part that was agreed to be fixed upon buying the vehicle was not the proper part. How I made it 480mi is beyond me and not the issue but the fact that the dealership in Wisconsin found it was the incorrect part and it is clearly stated in the paperwork. The fact the Bobb Auto Group refuses to acknowledge this even after showing the said paperwork is why I have issue and feel I should be reimbursed. At least for the remainder of the parts if not the labor.
Final Business Response /* (4030, 12, 2015/08/05) */
I stand by my earlier statement.

Initial Business Response /* (1000, 8, 2016/02/28) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bobbcars.com
After an extensive review, Mr. [redacted] has a legitimate complaint. It was an oversight on our part an we will be mailing him a check in the next...

5 days.
OFFER:
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There promise of five days never heard from them, still no response same song and dance the sales manager said.Bobb auto at this time has not made good on there promise to us or the Revdex.com
Final Business Response /* (4000, 18, 2016/03/30) */
A check was issued for [redacted] on March 7th and shows that it has been cashed. A change of management has taken place at the dealership. My name is [redacted], I am the new General Manager, and look forward to meeting you. Please feel free to call me directly if you have any additional concerns. Thank You