Mr [redacted] started inquiring about a Ford FVin# [redacted] in late AugustWhich he later purchased on September He was looking for an inexpensive diesel truck with a reasonable bodyMr [redacted] lives in the Midwest where they salt the roads in winter so trucks of this age may have extreme rust Mr [redacted] was told that Tom Denchel Ford changed the oil but, there were still issues with the engineThe vehicle ran and drove, just not well This being the reason why it was being sold for parts and salvage for $5,Mr [redacted] was told this verbally and also on multiple forms signed by Mr [redacted] (see attached documents) stating “sold for parts and salvage only” The We Owe document that Mr [redacted] signed states “Dealer sells Purchaser accepts vehicle with all known or unknown defects” Mr [redacted] also initialed the purchase order stating he understood there would be no refunds and the vehicle was for parts and salvageMr [redacted] also signed the Purchase Acknowledgement form stating “Sold for Parts and Salvage only and Tom Denchel Ford does not recommend the vehicle be driven on public roads until further inspection or repairs are done.’ The truck was never described as a good running vehicleA Liter diesel truck in good running condition would retail for approximately $10,Mr [redacted] stated it was worth the gamble a rust free truck is worth 5k dollarsMr [redacted] requested multiple photos of the vehicle which Tom Denchel Ford providedMr [redacted] could at any time had a third party inspect the vehicle at any time before purchase but he chose not to Mr [redacted] buys these types of trucks to fix up and sellIf Tom Denchel Ford gets another vehicle similar to the one he purchased we would be more than happy to pass on to him it at a discounted priceWhich he has also requested us to doHe would also be more than welcome to have a third party inspect it before purchase Tom Denchel Ford apologizes the vehicle did not meet Mr [redacted] expectation but, at no time did Tom Denchel Ford mislead Mr [redacted] about the vehicle being more than it was If you have any further questions or need additional documentation please feel free to contact me Best Regards Brandon J [redacted] General Manager Tom Denchel Ford Prosser 595-
Complaint: [redacted] I am rejecting this response because: I was told by the sales person - a legal representative of the company - that this vehicle ran and drove greatI was advised that this vehicle was dirty and used, but solidI was told it was traded in by a well known local family and he assured me it was a quality vehicle A blown motor does not run and drive greatIt is not a quality vehicle Based on the service records and further discussion, it is apparent that people within Tom Denchel's Ford in Prosser were familiar with the severe mechanical issues this vehicle hadIt was opportunistic business practice to advertise it publicly and sell this vehicle to a private party without clearly disclosing such severe mechanical issues I've personally discussed this issue with Brandon and he is unwilling to facilitate a reasonable settlement He is hiding behind the documents that are designed to limit his liability to the fullest extentIt calls into question his ethics as a business manager who is willing to advertise a vehicle for sale at any expenseHe denies any wrongdoing and likely won't hesitate to make unethical business transactions again Brandon offered to send me "a little love" to make me happyI'm sorry sir, a few hundred dollars is not enough to sweep this under the rugThis has the signature of a "corporation sticking it to the common man" This vehicle was advertised to the general public on Tom Denchel Ford's website www.fordcountry.com as well as posted to www.autotrader.com How would a dealer in good faith advertise a vehicle for sale with serious mechanical issues? It is common to sell an old vehicle AS-ISIt is common to use a terminology such as Salvage or Parts on a vehicle that has not been completely serviced for retail sale I've worked in the auto industry and it is frequent for these forms to be used to limit some liabilityThey're NOT used to sell junk vehicles to unsuspecting buyers They're NOT a shield for predatory business practices They're NOT a form the dealer pulls out at the 11th hour of a deal after a sales person has verbally assured the buyer this is a sound vehicleThe serious condition of the vehicle in these instances is discussed openly and disclosed in a clear manner Advertising it professionally under the business name of a franchise Ford dealer implies a level of quality and accountability The public has trust that this business under the Ford brand would have quality merchandise A reputable dealer would not try to sell junk to the publicThey have channels to dispose of such merchandiseIt is not okay to advertise and sell this junk to the unassuming public A dealership is supposed to be a reputable place of business that offers accountability and a commitment to a higher standard of vehicles Their position in the marketplace is supposed to mitigate the risk one would assume when buying from a private party This position and reputation are not a tool to dupe and mislead unassuming buyers into purchasing vehicles that should junked It is business ethics...a grocery store does not advertise a sale on expired food, a department store doesn't sell items that are harmful or cause injury, a pharmacy doesn't sell medication that has been recalled So why does a dealership have a right to advertise for sale a vehicle with severe mechanical defects to the general public without full disclosure? How is it ethical to deny any wrongdoing when there was knowledge of such issues? It was advertisement and predatory business practice on several measures Sincerely, [redacted]
January 5, [redacted] Revdex.com [redacted] Re: [redacted] ID# [redacted] Dear [redacted] On November 13th Tom Denchel Ford Sold [redacted] a GMC Yukon Vin#1GKFK16377J After the customer took the vehicle home they called stating the check engine light came onWe told them we would take care of what caused the light The Customer brought the vehicle to be looked at by our service departmentThe problem was intermittent and was eventually diagnosed as needing an alternatorTom Denchel Ford replaced the alternator at no charge to the customerAfter a few days the customer called back the stating the same issues were happening with the charging systemTom Denchel Ford had the vehicle for a few days we could not get the vehicle to act up Based on the information given to us by the customer of what the vehicle was doing, we did a battery terminal repair on the vehicleThe vehicle was charging properly after keeping it and testing it over a period of a week After a few days the customer stated the vehicle was acting up once again and she had it looked at by another shopThe other shop diagnosed it as the battery cablesShe brought it back to Tom Denchel Ford and Stated the heater was not blowing out of the ventsWe fixed the heater at no charge and replaced the battery terminal ends After the picking up the vehicle the customer stated she was promised new battery cables and her mirror was not working properly Our #goal is to make the customer happyWe will put new battery terminal cables on the vehicle, fix the mirror, reimburse her for the diagnosis from the other shop, and pay half of her payment for the inconvenience Regards, [redacted] General Manager
On November 15, Tom Denchel Ford sold a *** *** Vin# *** to *** ***The vehicle was sold as is with no warranty After the sale the vehicle had a check engine light come on with a charging system issueOver approximately the next month Tom Denchel Ford did
multiple repairs at no charge to the customer while also providing her with alternate transportation at no additional chargeTom Denchel Ford also made half of Ms***s first payment for the inconveniencePlease reference the attachment with Tom Denchels response to Ms***s original complaint with your office back in January Tom Denchel Ford also gave Ms *** an extended service contact at no charge
In April (month after the purchase) Ms*** contacted our Sale Manager David G*** stating her mechanic said the vehicle needed new bearingsAt that time Ms*** was informed the bearings and any other repairs not covered by the extended service contract would be her responsibility
Ms*** bought a vehicle with 123,miles on it at time of purchaseVehicles need maintenance and with high mile vehicles the maintenance costs may be more
Ms *** also spoke with Sales Manager David G*** regarding trading the vehicle inMrG*** stated that would be possible with some money down since she financed the vehicle at an extended term and has driven the car approximately 20,miles in the months of ownership has created a negative equity situation
Tom Denchel Ford sold Ms*** a safe vehicle back in November of and took care of her immediate concerns with the vehicle as referenced in her previous complaint with your officeTom Denchel Ford feels the vehicle maintenance and repairs are now the responsibility of Ms***
If you have any further questions please contact me at 786-
Thank you,
Brandon J***
General Manager
Mr*** started inquiring about a Ford FVin#*** in late AugustWhich he later purchased on September He was looking for an inexpensive diesel truck with a reasonable bodyMr*** lives in the Midwest where they salt the roads in winter so trucks of
this age may have extreme rust
Mr*** was told that Tom Denchel Ford changed the oil but, there were still issues with the engineThe vehicle ran and drove, just not well. This being the reason why it was being sold for parts and salvage for $5,Mr*** was told this verbally and also on multiple forms signed by Mr*** (see attached documents) stating “sold for parts and salvage only” The We Owe document that Mr*** signed states “Dealer sells Purchaser accepts vehicle with all known or unknown defects” Mr*** also initialed the purchase order stating he understood there would be no refunds and the vehicle was for parts and salvageMr*** also signed the Purchase Acknowledgement form stating “Sold for Parts and Salvage only and Tom Denchel Ford does not recommend the vehicle be driven on public roads until further inspection or repairs are done.’
The truck was never described as a good running vehicleA Liter diesel truck in good running condition would retail for approximately $10,Mr*** stated it was worth the gamble a rust free truck is worth 5k dollarsMr*** requested multiple photos of the vehicle which Tom Denchel Ford providedMr*** could at any time had a third party inspect the vehicle at any time before purchase but he chose not to
Mr*** buys these types of trucks to fix up and sellIf Tom Denchel Ford gets another vehicle similar to the one he purchased we would be more than happy to pass on to him it at a discounted priceWhich he has also requested us to doHe would also be more than welcome to have a third party inspect it before purchase
Tom Denchel Ford apologizes the vehicle did not meet Mr*** expectation but, at no time did Tom Denchel Ford mislead Mr*** about the vehicle being more than it was
If you have any further questions or need additional documentation please feel free to contact me
Best Regards
Brandon J***
General Manager
Tom Denchel Ford Prosser
595-
January 5,
*** ***
Revdex.com
*** * *** *** ***
*** ** ***
Re: *** ***
ID#***
Dear *** ***
On November 13th Tom Denchel
Ford Sold *** *** a GMC Yukon Vin#1GKFK16377J
After the
customer took the vehicle home they called stating the check engine light came
onWe told them we would take care of what caused the light
The Customer brought the vehicle to be looked
at by our service departmentThe problem was intermittent and was eventually
diagnosed as needing an alternatorTom Denchel Ford replaced the alternator at
no charge to the customerAfter a few days the customer called back the
stating the same issues were happening with the charging systemTom Denchel
Ford had the vehicle for a few days we could not get the vehicle to act up
Based on the information given to us by the customer of what the vehicle was
doing, we did a battery terminal repair on the vehicleThe vehicle was
charging properly after keeping it and testing it over a period of a week
After a few days the customer stated the
vehicle was acting up once again and she had it looked at by another shopThe
other shop diagnosed it as the battery cablesShe brought it back to Tom
Denchel Ford and Stated the heater was not blowing out of the ventsWe fixed
the heater at no charge and replaced the battery terminal ends
After
the picking up the vehicle the customer stated she was promised new battery
cables and her mirror was not working properly
Our #goal is to make the customer happyWe
will put new battery terminal cables on the vehicle, fix the mirror, reimburse
her for the diagnosis from the other shop, and pay half of her payment for the
inconvenience
Regards,
*** ***
General Manager
Complaint: ***I am rejecting this response because:
I was told by the sales person - a legal representative of the company - that this vehicle ran and drove greatI was advised that this vehicle was dirty and used, but solidI was told it was traded in by a well known local family and he assured me it was a quality vehicle. A blown motor does not run and drive greatIt is not a quality vehicle
Based on the service records and further discussion, it is apparent that people within Tom Denchel's Ford in Prosser were familiar with the severe mechanical issues this vehicle hadIt was opportunistic business practice to advertise it publicly and sell this vehicle to a private party without clearly disclosing such severe mechanical issues
I've personally discussed this issue with Brandon and he is unwilling to facilitate a reasonable settlement. He is hiding behind the documents that are designed to limit his liability to the fullest extentIt calls into question his ethics as a business manager who is willing to advertise a vehicle for sale at any expenseHe denies any wrongdoing and likely won't hesitate to make unethical business transactions again
Brandon offered to send me "a little love" to make me happyI'm sorry sir, a few hundred dollars is not enough to sweep this under the rugThis has the signature of a "corporation sticking it to the common man"
This vehicle was advertised to the general public on Tom Denchel Ford's website www.fordcountry.com as well as posted to www.autotrader.com. How would a dealer in good faith advertise a vehicle for sale with serious mechanical issues? It is common to sell an old vehicle AS-ISIt is common to use a terminology such as Salvage or Parts on a vehicle that has not been completely serviced for retail sale. I've worked in the auto industry and it is frequent for these forms to be used to limit some liabilityThey're NOT used to sell junk vehicles to unsuspecting buyers. They're NOT a shield for predatory business practices. They're NOT a form the dealer pulls out at the 11th hour of a deal after a sales person has verbally assured the buyer this is a sound vehicleThe serious condition of the vehicle in these instances is discussed openly and disclosed in a clear manner.
Advertising it professionally under the business name of a franchise Ford dealer implies a level of quality and accountability. The public has trust that this business under the Ford brand would have quality merchandise
A reputable dealer would not try to sell junk to the publicThey have channels to dispose of such merchandiseIt is not okay to advertise and sell this junk to the unassuming public
A dealership is supposed to be a reputable place of business that offers accountability and a commitment to a higher standard of vehicles. Their position in the marketplace is supposed to mitigate the risk one would assume when buying from a private party. This position and reputation are not a tool to dupe and mislead unassuming buyers into purchasing vehicles that should junked
It is business ethics...a grocery store does not advertise a sale on expired food, a department store doesn't sell items that are harmful or cause injury, a pharmacy doesn't sell medication that has been recalled. So why does a dealership have a right to advertise for sale a vehicle with severe mechanical defects to the general public without full disclosure? How is it ethical to deny any wrongdoing when there was knowledge of such issues?
It was advertisement and predatory business practice on several measures
Sincerely,*** ***
Mr [redacted] started inquiring about a Ford FVin# [redacted] in late AugustWhich he later purchased on September He was looking for an inexpensive diesel truck with a reasonable bodyMr [redacted] lives in the Midwest where they salt the roads in winter so trucks of this age may have extreme rust Mr [redacted] was told that Tom Denchel Ford changed the oil but, there were still issues with the engineThe vehicle ran and drove, just not well This being the reason why it was being sold for parts and salvage for $5,Mr [redacted] was told this verbally and also on multiple forms signed by Mr [redacted] (see attached documents) stating “sold for parts and salvage only” The We Owe document that Mr [redacted] signed states “Dealer sells Purchaser accepts vehicle with all known or unknown defects” Mr [redacted] also initialed the purchase order stating he understood there would be no refunds and the vehicle was for parts and salvageMr [redacted] also signed the Purchase Acknowledgement form stating “Sold for Parts and Salvage only and Tom Denchel Ford does not recommend the vehicle be driven on public roads until further inspection or repairs are done.’ The truck was never described as a good running vehicleA Liter diesel truck in good running condition would retail for approximately $10,Mr [redacted] stated it was worth the gamble a rust free truck is worth 5k dollarsMr [redacted] requested multiple photos of the vehicle which Tom Denchel Ford providedMr [redacted] could at any time had a third party inspect the vehicle at any time before purchase but he chose not to Mr [redacted] buys these types of trucks to fix up and sellIf Tom Denchel Ford gets another vehicle similar to the one he purchased we would be more than happy to pass on to him it at a discounted priceWhich he has also requested us to doHe would also be more than welcome to have a third party inspect it before purchase Tom Denchel Ford apologizes the vehicle did not meet Mr [redacted] expectation but, at no time did Tom Denchel Ford mislead Mr [redacted] about the vehicle being more than it was If you have any further questions or need additional documentation please feel free to contact me Best Regards Brandon J [redacted] General Manager Tom Denchel Ford Prosser 595-
Complaint: [redacted] I am rejecting this response because: I was told by the sales person - a legal representative of the company - that this vehicle ran and drove greatI was advised that this vehicle was dirty and used, but solidI was told it was traded in by a well known local family and he assured me it was a quality vehicle A blown motor does not run and drive greatIt is not a quality vehicle Based on the service records and further discussion, it is apparent that people within Tom Denchel's Ford in Prosser were familiar with the severe mechanical issues this vehicle hadIt was opportunistic business practice to advertise it publicly and sell this vehicle to a private party without clearly disclosing such severe mechanical issues I've personally discussed this issue with Brandon and he is unwilling to facilitate a reasonable settlement He is hiding behind the documents that are designed to limit his liability to the fullest extentIt calls into question his ethics as a business manager who is willing to advertise a vehicle for sale at any expenseHe denies any wrongdoing and likely won't hesitate to make unethical business transactions again Brandon offered to send me "a little love" to make me happyI'm sorry sir, a few hundred dollars is not enough to sweep this under the rugThis has the signature of a "corporation sticking it to the common man" This vehicle was advertised to the general public on Tom Denchel Ford's website www.fordcountry.com as well as posted to www.autotrader.com How would a dealer in good faith advertise a vehicle for sale with serious mechanical issues? It is common to sell an old vehicle AS-ISIt is common to use a terminology such as Salvage or Parts on a vehicle that has not been completely serviced for retail sale I've worked in the auto industry and it is frequent for these forms to be used to limit some liabilityThey're NOT used to sell junk vehicles to unsuspecting buyers They're NOT a shield for predatory business practices They're NOT a form the dealer pulls out at the 11th hour of a deal after a sales person has verbally assured the buyer this is a sound vehicleThe serious condition of the vehicle in these instances is discussed openly and disclosed in a clear manner Advertising it professionally under the business name of a franchise Ford dealer implies a level of quality and accountability The public has trust that this business under the Ford brand would have quality merchandise A reputable dealer would not try to sell junk to the publicThey have channels to dispose of such merchandiseIt is not okay to advertise and sell this junk to the unassuming public A dealership is supposed to be a reputable place of business that offers accountability and a commitment to a higher standard of vehicles Their position in the marketplace is supposed to mitigate the risk one would assume when buying from a private party This position and reputation are not a tool to dupe and mislead unassuming buyers into purchasing vehicles that should junked It is business ethics...a grocery store does not advertise a sale on expired food, a department store doesn't sell items that are harmful or cause injury, a pharmacy doesn't sell medication that has been recalled So why does a dealership have a right to advertise for sale a vehicle with severe mechanical defects to the general public without full disclosure? How is it ethical to deny any wrongdoing when there was knowledge of such issues? It was advertisement and predatory business practice on several measures Sincerely, [redacted]
January 5, [redacted] Revdex.com [redacted] Re: [redacted] ID# [redacted] Dear [redacted] On November 13th Tom Denchel Ford Sold [redacted] a GMC Yukon Vin#1GKFK16377J After the customer took the vehicle home they called stating the check engine light came onWe told them we would take care of what caused the light The Customer brought the vehicle to be looked at by our service departmentThe problem was intermittent and was eventually diagnosed as needing an alternatorTom Denchel Ford replaced the alternator at no charge to the customerAfter a few days the customer called back the stating the same issues were happening with the charging systemTom Denchel Ford had the vehicle for a few days we could not get the vehicle to act up Based on the information given to us by the customer of what the vehicle was doing, we did a battery terminal repair on the vehicleThe vehicle was charging properly after keeping it and testing it over a period of a week After a few days the customer stated the vehicle was acting up once again and she had it looked at by another shopThe other shop diagnosed it as the battery cablesShe brought it back to Tom Denchel Ford and Stated the heater was not blowing out of the ventsWe fixed the heater at no charge and replaced the battery terminal ends After the picking up the vehicle the customer stated she was promised new battery cables and her mirror was not working properly Our #goal is to make the customer happyWe will put new battery terminal cables on the vehicle, fix the mirror, reimburse her for the diagnosis from the other shop, and pay half of her payment for the inconvenience Regards, [redacted] General Manager
On November 15, Tom Denchel Ford sold a *** *** Vin# *** to *** ***The vehicle was sold as is with no warranty After the sale the vehicle had a check engine light come on with a charging system issueOver approximately the next month Tom Denchel Ford did
multiple repairs at no charge to the customer while also providing her with alternate transportation at no additional chargeTom Denchel Ford also made half of Ms***s first payment for the inconveniencePlease reference the attachment with Tom Denchels response to Ms***s original complaint with your office back in January Tom Denchel Ford also gave Ms *** an extended service contact at no charge
In April (month after the purchase) Ms*** contacted our Sale Manager David G*** stating her mechanic said the vehicle needed new bearingsAt that time Ms*** was informed the bearings and any other repairs not covered by the extended service contract would be her responsibility
Ms*** bought a vehicle with 123,miles on it at time of purchaseVehicles need maintenance and with high mile vehicles the maintenance costs may be more
Ms *** also spoke with Sales Manager David G*** regarding trading the vehicle inMrG*** stated that would be possible with some money down since she financed the vehicle at an extended term and has driven the car approximately 20,miles in the months of ownership has created a negative equity situation
Tom Denchel Ford sold Ms*** a safe vehicle back in November of and took care of her immediate concerns with the vehicle as referenced in her previous complaint with your officeTom Denchel Ford feels the vehicle maintenance and repairs are now the responsibility of Ms***
If you have any further questions please contact me at 786-
Thank you,
Brandon J***
General Manager
Mr*** started inquiring about a Ford FVin#*** in late AugustWhich he later purchased on September He was looking for an inexpensive diesel truck with a reasonable bodyMr*** lives in the Midwest where they salt the roads in winter so trucks of
this age may have extreme rust
Mr*** was told that Tom Denchel Ford changed the oil but, there were still issues with the engineThe vehicle ran and drove, just not well. This being the reason why it was being sold for parts and salvage for $5,Mr*** was told this verbally and also on multiple forms signed by Mr*** (see attached documents) stating “sold for parts and salvage only” The We Owe document that Mr*** signed states “Dealer sells Purchaser accepts vehicle with all known or unknown defects” Mr*** also initialed the purchase order stating he understood there would be no refunds and the vehicle was for parts and salvageMr*** also signed the Purchase Acknowledgement form stating “Sold for Parts and Salvage only and Tom Denchel Ford does not recommend the vehicle be driven on public roads until further inspection or repairs are done.’
The truck was never described as a good running vehicleA Liter diesel truck in good running condition would retail for approximately $10,Mr*** stated it was worth the gamble a rust free truck is worth 5k dollarsMr*** requested multiple photos of the vehicle which Tom Denchel Ford providedMr*** could at any time had a third party inspect the vehicle at any time before purchase but he chose not to
Mr*** buys these types of trucks to fix up and sellIf Tom Denchel Ford gets another vehicle similar to the one he purchased we would be more than happy to pass on to him it at a discounted priceWhich he has also requested us to doHe would also be more than welcome to have a third party inspect it before purchase
Tom Denchel Ford apologizes the vehicle did not meet Mr*** expectation but, at no time did Tom Denchel Ford mislead Mr*** about the vehicle being more than it was
If you have any further questions or need additional documentation please feel free to contact me
Best Regards
Brandon J***
General Manager
Tom Denchel Ford Prosser
595-
January 5,
*** ***
Revdex.com
*** * *** *** ***
*** ** ***
Re: *** ***
ID#***
Dear *** ***
On November 13th Tom Denchel
Ford Sold *** *** a GMC Yukon Vin#1GKFK16377J
After the
customer took the vehicle home they called stating the check engine light came
onWe told them we would take care of what caused the light
The Customer brought the vehicle to be looked
at by our service departmentThe problem was intermittent and was eventually
diagnosed as needing an alternatorTom Denchel Ford replaced the alternator at
no charge to the customerAfter a few days the customer called back the
stating the same issues were happening with the charging systemTom Denchel
Ford had the vehicle for a few days we could not get the vehicle to act up
Based on the information given to us by the customer of what the vehicle was
doing, we did a battery terminal repair on the vehicleThe vehicle was
charging properly after keeping it and testing it over a period of a week
After a few days the customer stated the
vehicle was acting up once again and she had it looked at by another shopThe
other shop diagnosed it as the battery cablesShe brought it back to Tom
Denchel Ford and Stated the heater was not blowing out of the ventsWe fixed
the heater at no charge and replaced the battery terminal ends
After
the picking up the vehicle the customer stated she was promised new battery
cables and her mirror was not working properly
Our #goal is to make the customer happyWe
will put new battery terminal cables on the vehicle, fix the mirror, reimburse
her for the diagnosis from the other shop, and pay half of her payment for the
inconvenience
Regards,
*** ***
General Manager
Complaint: ***I am rejecting this response because:
I was told by the sales person - a legal representative of the company - that this vehicle ran and drove greatI was advised that this vehicle was dirty and used, but solidI was told it was traded in by a well known local family and he assured me it was a quality vehicle. A blown motor does not run and drive greatIt is not a quality vehicle
Based on the service records and further discussion, it is apparent that people within Tom Denchel's Ford in Prosser were familiar with the severe mechanical issues this vehicle hadIt was opportunistic business practice to advertise it publicly and sell this vehicle to a private party without clearly disclosing such severe mechanical issues
I've personally discussed this issue with Brandon and he is unwilling to facilitate a reasonable settlement. He is hiding behind the documents that are designed to limit his liability to the fullest extentIt calls into question his ethics as a business manager who is willing to advertise a vehicle for sale at any expenseHe denies any wrongdoing and likely won't hesitate to make unethical business transactions again
Brandon offered to send me "a little love" to make me happyI'm sorry sir, a few hundred dollars is not enough to sweep this under the rugThis has the signature of a "corporation sticking it to the common man"
This vehicle was advertised to the general public on Tom Denchel Ford's website www.fordcountry.com as well as posted to www.autotrader.com. How would a dealer in good faith advertise a vehicle for sale with serious mechanical issues? It is common to sell an old vehicle AS-ISIt is common to use a terminology such as Salvage or Parts on a vehicle that has not been completely serviced for retail sale. I've worked in the auto industry and it is frequent for these forms to be used to limit some liabilityThey're NOT used to sell junk vehicles to unsuspecting buyers. They're NOT a shield for predatory business practices. They're NOT a form the dealer pulls out at the 11th hour of a deal after a sales person has verbally assured the buyer this is a sound vehicleThe serious condition of the vehicle in these instances is discussed openly and disclosed in a clear manner.
Advertising it professionally under the business name of a franchise Ford dealer implies a level of quality and accountability. The public has trust that this business under the Ford brand would have quality merchandise
A reputable dealer would not try to sell junk to the publicThey have channels to dispose of such merchandiseIt is not okay to advertise and sell this junk to the unassuming public
A dealership is supposed to be a reputable place of business that offers accountability and a commitment to a higher standard of vehicles. Their position in the marketplace is supposed to mitigate the risk one would assume when buying from a private party. This position and reputation are not a tool to dupe and mislead unassuming buyers into purchasing vehicles that should junked
It is business ethics...a grocery store does not advertise a sale on expired food, a department store doesn't sell items that are harmful or cause injury, a pharmacy doesn't sell medication that has been recalled. So why does a dealership have a right to advertise for sale a vehicle with severe mechanical defects to the general public without full disclosure? How is it ethical to deny any wrongdoing when there was knowledge of such issues?
It was advertisement and predatory business practice on several measures
Sincerely,*** ***