Sign in

Tom Denchel's Ford

Sharing is caring! Have something to share about Tom Denchel's Ford? Use RevDex to write a review
Reviews Tom Denchel's Ford

Tom Denchel's Ford Reviews (6)

Mr. [redacted] started inquiring about a 2002 Ford F250 Vin#[redacted] in late August. Which he later purchased on September 6 2016. He was looking for an inexpensive diesel truck with a reasonable body. Mr. [redacted] lives in the Midwest where they salt the roads in winter so trucks of...

this age may have extreme rust.
Mr. [redacted] was told that Tom Denchel Ford changed the oil but, there were still issues with the engine. The vehicle ran and drove, just not well.  This being the reason why it was being sold for parts and salvage for $5,000.00. Mr. [redacted] was told this verbally and also on multiple forms signed by Mr. [redacted] (see attached documents) stating “sold for parts and salvage only” The We Owe document that Mr. [redacted] signed states “Dealer sells As-Is Purchaser accepts vehicle with all known or unknown defects” Mr. [redacted] also initialed the purchase order stating he understood there would be no refunds and the vehicle was for parts and salvage. Mr. [redacted] also signed the Purchase Acknowledgement form stating “Sold for Parts and Salvage only and Tom Denchel Ford does not recommend the vehicle be driven on public roads until further inspection or repairs are done.’
The truck was never described as a good running vehicle. A 2002 7.3 Liter diesel truck in good running condition would retail for approximately $10,000.00 Mr. [redacted] stated it was worth the gamble a rust free truck is worth 5k dollars. Mr. [redacted] requested multiple photos of the vehicle which Tom Denchel Ford provided. Mr. [redacted] could at any time had a third party inspect the vehicle at any time before purchase but he chose not to.
Mr. [redacted] buys these types of trucks to fix up and sell. If Tom Denchel Ford gets another vehicle similar to the one he purchased we would be more than happy to pass on to him it at a discounted price. Which he has also requested us to do. He would also be more than welcome to have a third party inspect it before purchase.
Tom Denchel Ford apologizes the vehicle did not meet Mr. [redacted] expectation but, at no time did Tom Denchel Ford mislead Mr. [redacted] about the vehicle being more than it was.
 
If you have any further questions or need additional documentation please feel free to contact me.
 
Best Regards.
Brandon J[redacted]
General Manager
Tom Denchel Ford Prosser
509 595- 6695

January 5, 2016
[redacted]
Revdex.com
[redacted]
Re: [redacted]
ID#[redacted]
Dear [redacted]
On November 13th 2015 Tom Denchel
Ford Sold [redacted] a 2007 GMC Yukon Vin#1GKFK16377J314989....

After the
customer took the vehicle home they called stating the check engine light came
on. We told them we would take care of what caused the light.
The Customer brought the vehicle to be looked
at by our service department. The problem was intermittent and was eventually
diagnosed as needing an alternator. Tom Denchel Ford replaced the alternator at
no charge to the customer. After a few days the customer called back the
stating the same issues were happening with the charging system. Tom Denchel
Ford had the vehicle for a few days we could not get the vehicle to act up.
Based on the information given to us by the customer of what the vehicle was
doing, we did a battery terminal repair on the vehicle. The vehicle was
charging properly after keeping it and testing it over a period of a week.
After a few days the customer stated the
vehicle was acting up once again and she had it looked at by another shop. The
other shop diagnosed it as the battery cables. She brought it back to Tom
Denchel Ford and Stated the heater was not blowing out of the vents. We fixed
the heater at no charge and replaced the battery terminal ends.
After
the picking up the vehicle the customer stated she was promised new battery
cables and her mirror was not working properly.
Our #1 goal is to make the customer happy. We
will put new battery terminal cables on the vehicle, fix the mirror, reimburse
her for the diagnosis from the other shop, and pay half of her payment for the
inconvenience.
Regards,
[redacted]
General Manager

Complaint: [redacted]I am rejecting this response because:
I was told by the sales person - a legal representative of the company - that this vehicle ran and drove great. I was advised that this vehicle was dirty and used, but solid. I was told it was traded in by a well known local family and he assured me it was a quality vehicle.  A blown motor does not run and drive great. It is not a quality vehicle.
Based on the service records and further discussion, it is apparent that people within Tom Denchel's Ford in Prosser were familiar with the severe mechanical issues this vehicle had. It was opportunistic business practice to advertise it publicly and sell this vehicle to a private party without clearly disclosing such severe mechanical issues.
I've personally discussed this issue with Brandon and he is unwilling to facilitate a reasonable settlement.  He is hiding behind the documents that are designed to limit his liability to the fullest extent. It calls into question his ethics as a business manager who is willing to advertise a vehicle for sale at any expense. He denies any wrongdoing and likely won't hesitate to make unethical business transactions again.
Brandon offered to send me "a little love" to make me happy. I'm sorry sir, a few hundred dollars is not enough to sweep this under the rug. This has the signature of a "corporation sticking it to the common man".
This vehicle was advertised to the general public on Tom Denchel Ford's website www.fordcountry.com as well as posted to www.autotrader.com.  How would a dealer in good faith advertise a vehicle for sale with serious mechanical issues?  It is common to sell an old vehicle AS-IS. It is common to use a terminology such as Salvage or Parts on a vehicle that has not been completely serviced for retail sale.  I've worked in the auto industry and it is frequent for these forms to be used to limit some liability. They're NOT used to sell junk vehicles to unsuspecting buyers.  They're NOT a shield for predatory business practices.  They're NOT a form the dealer pulls out at the 11th hour of a deal after a sales person has verbally assured the buyer this is a sound vehicle. The serious condition of the vehicle in these instances is discussed openly and disclosed in a clear manner. 
Advertising it professionally under the business name of a franchise Ford dealer implies a level of quality and accountability.  The public has trust that this business under the Ford brand would have quality merchandise.
A reputable dealer would not try to sell junk to the public. They have channels to dispose of such merchandise. It is not okay to advertise and sell this junk to the unassuming public.
A dealership is supposed to be a reputable place of business that offers accountability and a commitment to a higher standard of vehicles.  Their position in the marketplace is supposed to mitigate the risk one would assume when buying from a private party.  This position and reputation are not a tool to dupe and mislead unassuming buyers into purchasing vehicles that should junked.
It is business ethics...a grocery store does not advertise a sale on expired food, a department store doesn't sell items that are harmful or cause injury, a pharmacy doesn't sell medication that has been recalled.  So why does a dealership have a right to advertise for sale a vehicle with severe mechanical defects to the general public without full disclosure? How is it ethical to deny any wrongdoing when there was knowledge of such issues?
It was false advertisement and predatory business practice on several measures.
Sincerely,[redacted]

Review: Advertising a 2013 Ford Fiesta with A/C Tilt wheel, power locks, power windows, for $12,999. VIN# [redacted]. Tri-City Herald, May 25, 2013. I went to the Dealer and was told they had the vehicle. I arrived and they went to look for it. The salesman came back after 20 minutes and told me that it was in inventory but could not locate it. He went to look again and I was told that they could not find it but would show me other vehicles. I asked do you have another for similar price and of course they did not. I left and called later for another salesman. He said yes the vehicle is here, come in. I asked him what color etc. and he said come in and we will look at it. I asked him if he had it there and he told me to wait. He came back on the phone and told me that it was somewhere but that he would show me other vehicles. I told him that I was interested in the advertised special and he could not answer. This business has the stamp located on the bottom of the add that depicts it is A+ by the Revdex.com. Thank you...this is not the first time this place has done this to me but I did not know that I could complain or protest this type of behaviour by a company.Desired Settlement: An apology, and re-imbursement for mileage from my home to their site and back. Also to have this complaint published and that the stamp depicting them as A+ rating by the Revdex.com removed.

Business

Response:

RE: Case# 9564965 June 3, 2013

To whom it may concern,

I have read the complaint from Mr. [redacted] via my Customer Relations Manager [redacted]. Mrs.

[redacted] upon my request was able to locate the vehicle Mr. [redacted] was inquiring about on the lot in

a matter of moments. Mrs. [redacted] also asked the Sales Professionals and Sales Managers who might

have assisted Mr. [redacted] in finding the advertised vehicle; my personal were unable to recall Mr.

[redacted] or interaction as described in the complaint. I respectfully request if Mr. [redacted] could

provide me the name of the Sales Professional, time, and date of his visit to the dealership. Also, if he

could recall the time and date of his phone conversation, and who he may have spoken with?

The vehicle in question is here on the lot for immediate sale and has been for sale since it was posted

in the Tri City Herald May 25 protocol of advertised vehicles and should find them readily available at the customer’s request. If the Sales Professionals are unable to locate a vehicle it is protocol for them to ask the manager on duty to

help them locate the vehicle especially a specific ad vehicle

I would be more than happy to sell Mr. [redacted] the advertised vehicle in question for the advertised

price of $12,999 with a seamless transaction and immediate delivery. Secondly, I would reimburse Mr.

[redacted]’s fuel from his home to the dealership.

I welcome a call directly ###-###-#### I appreciate the opportunity to serve Mr. [redacted].

Sincerely

Vice President/Owner

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9564965, and find that this resolution is satisfactory to me. I do however want to add that I can provide the name(s) of the sales personnel. I also have the date and time on my cell phone when I called the dealership. In addition my son and brother in law were with me when I was at the dealership. I am sure that we are on their surveillance tapes as we were there for a good 45 minutes or more. The sales manager should accept responsibility for the action or lack of action on that day.

I have been contacted by the dealership and have set up an appointment on Saturday the 8th of June to purchase the vehicle if it is what I expect.

I appreciate the time and effort that you have committed to this complaint and satisfied that consumers are looked after and actions are followed up on. I am not looking for or want special treatment, just that a business should honor their adds.

Regards,

Review: I bought a vehicle in November 2015 when I test drove it it had some issues in which I was told would be repaired I dropped the vehicle off and was given a rental they had the vehicle for about a week and than called me and told me that they were finished I drove it home and as soon as I got home the check engine light was on again so I called and told them they said to bring it back in it was the same code that they claimed they had fixed so when they got it again they fixed it, I was having issues with the battery fluctuating I told them the battery cables were bad and it had stalled out on me in the middle of driving so they said they would fix it, they replaced the alternator which wasn't the problem it kept doing the same thing so they told me to bring it back and that they were not going to give it back until they fixed it they unhooked my alarm system and gave it back the problem continued, they told me to bring it back so I took it back to them they hooked everything back up and told me that they put a shim on the battery end and had fixed it, I got back home and it died on me in the middle of the road again I almost got hit trying to mess with the battery cable to get it to start again, my fiancé and I took the vehicle to the store and when I turned the vehicle off it would not start again so my fiancé video taped me messing with the battery cable to get power to the vehicle again we sent the video to an employee he showed the service department they said bring it back and they would REPLACE the battery cables so they came to my home and picked the vehicle up on the 23rd of December, I got a call stating the vehicle was done I asked Angela if they replaced the battery cables she said yes so I said great thank you when I arrived to pick my vehicle up I looked under the hood and noticed that the cables had not been replaced and they had put electrical tape on the cables which is extremely dangerous I went back in to the service department and confronted them they told me that their tech said that the connecters just needed to be replaced I was extremely upset I have 5 children that need to ride in this vehicle and it has stalled on me several time so I am putting my children in extreme danger whenever I put them in this vehicle today the 31st of December I started my vehicle and drove my battery voltage dropped down to 13amps and the locks kept going up and down so once again my vehicle is NOT fixed. I ALSO PAID OUT OF MY OWN POCKET TO HAVE THE VEHICLE DIAGNOSED AND THE DIAGNOSIS WAS THAT THE BATTERY CABLES WERE BAD AND NEEDED REPLACED I GAVE THE SERVICE DEPARTMENT A COPY OF THE DIAGNOSIS. I had also asked them to replace the brakes because they were pulsating and my brake fluid was low they refused they also returned the vehicle to me with a broken spring in the mirror so now it falls forward and I cant use it.

Since I have purchased this vehicle I have had it in my possession for maybe a week at the most but I had to make the payment on it. Iwas told that they did 172 point inspection I was sold a vehicle under false pretensesDesired Settlement: I am wanting them to replace the battery cables correctly, fix the passenger mirror that they broke since I haven't had it long enough to break anything and replace the brakes so that my vehicle is safe for me and my children. I would like to be reimbursed for the 67 dollar diagnosis fee and I would like them to reimburse me for half of the payment that I have made.

Business

Response:

January 5, 2016

Revdex.com

Re: [redacted]

ID#[redacted]

Dear [redacted]

On November 13th 2015 Tom Denchel

Ford Sold [redacted] a 2007 GMC Yukon Vin#1GKFK16377J314989. After the

customer took the vehicle home they called stating the check engine light came

on. We told them we would take care of what caused the light.

The Customer brought the vehicle to be looked

at by our service department. The problem was intermittent and was eventually

diagnosed as needing an alternator. Tom Denchel Ford replaced the alternator at

no charge to the customer. After a few days the customer called back the

stating the same issues were happening with the charging system. Tom Denchel

Ford had the vehicle for a few days we could not get the vehicle to act up.

Based on the information given to us by the customer of what the vehicle was

doing, we did a battery terminal repair on the vehicle. The vehicle was

charging properly after keeping it and testing it over a period of a week.

After a few days the customer stated the

vehicle was acting up once again and she had it looked at by another shop. The

other shop diagnosed it as the battery cables. She brought it back to Tom

Denchel Ford and Stated the heater was not blowing out of the vents. We fixed

the heater at no charge and replaced the battery terminal ends.

After

the picking up the vehicle the customer stated she was promised new battery

cables and her mirror was not working properly.

Our #1 goal is to make the customer happy. We

will put new battery terminal cables on the vehicle, fix the mirror, reimburse

her for the diagnosis from the other shop, and pay half of her payment for the

inconvenience.

Regards,

General Manager

The tom Denchel ford did everything to get me into a 2006 ford escape that I am very happy with. They went above and beyond the normal to help me finance the SUV. I would highly recommend this dealership if looking for a new or used car!!

Check fields!

Write a review of Tom Denchel's Ford

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Tom Denchel's Ford Rating

Overall satisfaction rating

Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Parts & Supplies - New, Auto Body Repair & Painting, Auto Repair & Service - Equipment & Supplies, Automobile Dealers - Imported Cars, Auto Parts & Supplies - Used, Auto Services - Oil & Lube, All-Terrain Vehicles - ATVs

Address: 2415 S Cobb Dr SE, Smyrna, Georgia, United States, 30080

Phone:

Show more...

Web:

This website was reported to be associated with Tom Denchel's Ford.



Add contact information for Tom Denchel's Ford

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated