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Tom Dolan's Reno Mazda Kia

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Reviews Tom Dolan's Reno Mazda Kia

Tom Dolan's Reno Mazda Kia Reviews (7)

On October 17 2014 I went to Dolan to purchase a car and was first assisted by [redacted]. I can't say much about him besides he told me about the cars I test drove and didn't really try to pressure me into something. The only negative thing I would say about him is he automatically assumed what car I decided on, which is where my main problem possibly started. He also acted somewhat unprofessional on the test drives by texting and turning the radio up really loud.When I decided to get my Nissan I wasn't aware how many times they were running my credit, about 7 times, to find a loan for me. As a result my credit score dropped by about 30-40 points which will take some time to fix. On October 20 or the 21 I went to DMV in [redacted] and this is where the problems started. DOLAN SOLD ME THE WRONG CAR! I first noticed it because I was at DMV looking at the paperwork and the VIN numbers on the smog report and the paperwork didn't match along with the color of my car. It was a HUGE inconvenience to me because I do live so far away and I work in retail so the holiday season had started and I knew I was going to be at work until January. Well I called Dolan and at first, [redacted], said he was going to mail me the correct paperwork so I could sign in and send it back along with the correct EDRS.I waited with no call no mail from Dolan. I got fed up and called them again and got a call back from [redacted] saying he was going to drive to my house so I would sign the correct paperwork. He called about 20 minutes later explaining he thought I lived in [redacted]. Then he said I was going to be mailed the correct paperwork to sign. I received the paperwork, read it, made sure everything was ok and good to go and mailed it back. Again I waited and waiting for my correct paperwork copy to come back, for about 2 weeks and still nothing.Then I talked to someone named[redacted] who knew what was going on with my paperwork and said he would mail it in the next day or two. Its now November 30 and I still have no paperwork.Product_Or_Service: VehicleDesired SettlementFor all this inconvenience the only thing that was offered was a free tank of gas, which for my car on empty is about $40-50. To me this doesn't seem correct for the time I have wasted and spent with this company, $500 off my car seems more adequate but apparently that's not the customer service Dolan gives. Quite frankly I have never given or received such "customer service" such as this. It is the customers which keep a business in business.Final Consumer Response My name is [redacted] with Case ID number [redacted]. I made a complaint for Dolan Auto Group and it has now been resolved. They have contacted me and worked out a solution which both suits our needs.

I cannot say enough good things about the service and sales staff at Dolan Kia! I had purchased a KIA with about 19,000 miles, and a 1000 miles later the service staff identified a real problem with the car. They TOLD me! Being uncomfortable taking the car after repairs, the sales staff worked very hard to get me in a new car, ensuring the cost to me was minimal, and the new car just what I wanted. THANK YOU, Brian, JJ and the wonderful Robin, for turning a negative experience into an really positive one. I recommend you guys to anyone!
JM","pos-1

They knowingly sold us a lemon!They sold us a lemon knowing that it had radiator problems that they did not fix nor did they inform us about it when we purchased our 2006 Explorer in March 2014. We have replaced the thermostat multiple times and have to replace the radiator because it hasn't been able to hold coolant since we purchased it! We are currently making payments on this piece of garbage they sold us! We were scammed into buying this!Desired SettlementI want my car fixed at their expense!Business Response Contact Name and Title: [redacted]Contact Phone: 775-384-5216Contact Email: [redacted]Dolan Mazda KIA has no record of any issues with the vehicle. According to our inspection report, the mentioned issue was not know to have a defect. We have made multiple attempts to contact the customer and try to find out more and find a resolution. It could be that we have the wrong contact information in our system. If thats the case, please contact [redacted] our Service Manager at Mazda KIA.

On December 14th I purchased a 2013 [redacted] Soul from Dolan [redacted]. The car was advertised as Certified Pre-Owned (CPO), with a 10-year/100,000-mile limited powertrain warranty. During the negotiation process, I noticed an added charge near the bottom of the paperwork--the extended warranty which I had neither asked for nor was asked if I wanted. Both the salesperson and manager explained why this was beneficial, as it was more comprehensive and would be transferable. I explicitly asked if the [redacted] CPO powertrain warranty was transferable to another owner, and both individuals said it was not. Consequently, I decided to purchase the extended warranty, as the contract stated I had 60 days to cancel with no penalty. I later found out that the [redacted] CPO powertrain warranty was indeed transferable for a nominal fee, contrary to what I had been told at the dealership. When I returned within 60 days to cancel the extended warranty, I wanted to confirm that the CPO warranty transfers. Once my information had been pulled up, I was informed that the vehicle sold was not CPO and, as such, there was no additional powertrain warranty to speak of. A [redacted] report indicates a sale on the appropriate date but not as a CPO. I was told that since I purchased an extended warranty for the vehicle, it negated any CPO powertrain warranty issued by [redacted]. In the sale of CPO vehicles, a fee is sent to the manufacturer for it to reflect a CPO sale. Since I financed the vehicle with the extended warranty, the dealership did not send the fee to [redacted], which is included in the vehicle purchase price to begin with.The dealership's remedy was to provide a powertrain warranty to me, which I have paperwork for. To date, the warranty company cannot locate the policy anywhere in their records. Had I been told the CPO warranty was transferable, or that getting an extended would make the car non-CPO, in no way would I have opted for it. Frankly, if I had known the dealership's business practices, I wouldn't have purchased the car period.Product_Or_Service: 2013 [redacted] SoulDesired SettlementThe powertrain warranty needs to be added immediately. When I asked about an additional year of free maintenance to make up for a disparity in the warranty coverages, I was told that it would be checked on which I know it hasn't. In my reasonable opinion, the trouble this has caused justifies two additional years of maintenance--oil changes, inspections, and tire rotations--until 12/2017. You may also consider removing the car from [redacted].com, as it's been 3 months and not CPO anyway.Business Response We have contacted Mr. [redacted] and addressed every concern. The warranty paper work was sent in (the warranty company confirmed receiving the info) and we also agreed to honor the 2 additional years of DolanCare. Consumer Response An inquiry to the Chief Operating Officer was responded to immediately and a favorable resolution has been reached.

Reno Mazda Kia uses a bait and switch policy. I went to get a price on a car on Saturday April 11th, and the price I was quoted was $23,000. That is a fine price and one that I was willing to pay, just not on that particular day. I went to Reno Mazda Kia on Tuesday 4-14-15 to purchase that same car. The sales person told me that he is no longer honoring that deal and the new price is going to be $28,000 plus $300 to have someone go get the car. This is unacceptable! A classic case of bait and switch and the Dolan Groups practices should be against the law and they should be shut down!Desired SettlementI want the original price for the car that I was quoted and I want the sales person fired for using such despicable sales tactics! Final Consumer Response This complaint has been satisfactorily resolved. Mr [redacted] spoke to me himself and resolved this.

This company has a policy of lying and deception on a regular basis. I have a 3 year or 36000 mile warranty on this car, and I purchased an additional policy for a $1000.00 for oil change and tire rotation. The policy was to end on 2017 yet when I took the car in for an oil change I was charge $75.00. The management also said that the 36,000 mile warranty is up and I have no warranty on the car, yet I only have 26,000 miles on the car. I believe they are giving me a hard time because I did not take the 5 year warranty and I was complaining that the car had issues that they did not take care of. The car at one time increase the rpm by it's self when it was in park. I said the the processor should have logged this high increase in rpm but they say it will not show it. The entire car is total computer control. These is just one issue, the car is supposed to get 33 to 36 miles per gallon highway, which I only do highway miles and I always use cruse never exceed the speed limit the most I have ever gotten was 33 miles a gallon. Is there something wrong or did they just say 36 to sell the car. It has been nothing but lies from the entire time I have delt with Dolan, and Mazda. Their idea of customer service is to find the best lie to move you along!!!!Product_Or_Service: 36,000 or 3 year warrenty policy and the oil ant tOrder_Number: ?Account_Number: ?Desired SettlementHelp me get my car, and warranty issue fixed!!!!!!Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]Response from [redacted], Service Manager:I handled this gentleman's wife when she was dropped off by him last week. [redacted] and I explained to his wife that the maintenance agreement they purchased has expired. All services have been performed per the maintenance contract. As far as the 1 time incident with rpm shooting up 3 weeks ago, there were no warning lights on after the incident or has there ever been a warning light on the dash aside from the low tire light. [redacted] advised the customer's we would need the car for the day to look at a intermittent 1 time issue that happened 3 weeks ago. The customer declined to leave the car so we could try and recreate the concern. As far as the MPG concern, we have 1 fuel mileage concern with a hesitation we were not been able to verify. There is another concern that the car mpg display is not calculating correctly, we reset and test drove the car, it calculated while we drove the car. AT no time did we imply/infer that the manufacture warranty is expired. It remains in effect until 06-29-17 or 36,000 miles. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They told me that the 36000 manufacture warranty was expired now they say it is not.Second the oil change and tire rotation was told to me by the vender when I called that it was to go till 2017,as per the vendor carrier,I paid $1000.00 dollars for 4 oil changes at that point which by my math is $250.00 an oil change and tire rotation, a little expensive. When I can go to big ol tires and pay $60.00 for the same service no bull##** included. In all they lie and cheat and I would be happy to see them face to face with my supposed contracts. They don't have 10 complaints for nothing!!!! As far as Revdex.com is concerned I am no where, to be satisfied with this company.Final Business Response We have contacted the customer about his complaint and have come to an agreement that we are both statified with. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I would like to see if Dolan does follow threw with the solution we came up with.

I bought a new Mazda Miata in 2012. With the purchase came a tire program that states if I get all my services done at the Reno, NV dealership then when my tires are due I will get a $150 per tire credit. The people at the dealership are committing fraud. The tire's outer tread is warn completely down to the safety bar, I also have taken a number of pictures using the Lincoln head penny test showing that the outer tread is inadequate in 3 of the 4 tires. The pictures with a penny sticking out of each tire show the head is nowhere near the tread level. Yet, the dealership mechanics say that the middle tread is still adequate. They wrote down that there is 4/32" left on the tire. I have never heard of such a way to measure tires. All the safety websites clearly state that if any of the treads on the tire are worn down then the tire should be replaced, yet the dealership is refusing to do so. I then took the car (after it's 30,000 mile tune up was complete) to [redacted]. That mechanic said, "yes, the outer treads are worn down to the tread bars and it is time to change them."The dealership recorded the treadware at 4/32" so they would not have to honor my "tires for life" program. They are dishonest mechanics.The next problem is that the dealership couldn't find the contract and told me that the tire's for life program was a $100 credit per tire. I turned in the car on a Thursday, by Saturday they still had not found my "paperwork." It's the age of computers! I had to go home and find my original purchase paper work and bring it to them to show them that my signed contract is for $150 per tire. They were trying to swindle me.Anyways, [redacted] is changing out my tires and the Mazda dealership is unethical or just has poorly trained mechanics, either way they would not honor my contract and they owe me $600. Thanks for trying to help me get my money.Desired SettlementI want a check for $600, and a written apology for all of my time that they wasted, and for their mechanics to undergo a class on evaluating tire tread level.Business Response [redacted], the service manager for contacted[redacted] and resolved the issue:"[redacted] just came by. We had a good conversation. I explained the contract confusion and handed him a check. We also discussed future service, he assured me he will be back due to the way we handled this situation. Thank you. [redacted] Service Manager" Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)[redacted] is a very professional and knowledgeable individual. He was easy to work with and I am completely satisfied that he looked into and resolved the issues that led to my original complaint.

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Description: Auto Dealers-New Cars, Auto Repair & Service, Auto Diagnostic Service, Auto Detailing, Auto Parts & Supplies-New, Auto Dealers-Used Cars

Address: 9475 S Virginia St, Reno, Nevada, United States, 89511-8941

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