Tom Fatato-Sell it On E-Bay

I am selling an item on *** I tried to revise the item and [redacted] asked a security question The question was the name of my first school which I answered They did not accept my answer I went into MY [redacted] to 'Account' and to 'Personal information' The three security question they gave me had nothing to do with my school I answered them and hit the key to change the questions to what I had answered I felt by giving them new questions and answers this would resolve the problem When I went back to revise the item it asked me the same question what is the name of my first school I repeated the information I originally gave them and once again it rejected my answer I then tried to get in touch with [redacted] via e-mail as I have a hearing disability and can barely deal with anyone by phone [redacted] gave me no choice other than a phone number and to ask their community which I do not get the impression are [redacted] employees but are other customers I relented and called I got a person who had a foreign accentThat plus my hearing problem made it nearly impossible to communicate I asked for an address to write or an e-mail He didn't acknowledge my request and said he could walk me though the process of revising the item I was not at my computer but in another room so he said I had to be at my computer I finally gave up I cannot revised the item I am not complaining about the representative I talked to as he is restricted by [redacted] policies I am complaining about [redacted] policy which I find to be extremely user unfriendly The rep tried his best but he was limited to what he could do [redacted] is so large it is my experience they have lost concern for individual customers They provide no other option I could find other than to call or send a question to a community and await their responses This 'community' of people as far as I can ascertain do not represent [redacted] and I doubt they can be of much assistance And why refer me to other people when it is ***'s responsibility to deal with my question? I can tell you this They have lost a customer and I truly hope one day someone in that organization realized customers are important human beings and have feeling and various disabilities and cannot communicate to suit ***'s policy [redacted] needs to revise its system of communication to be user friendly to handicapped individuals as I experienced no user friendliness at all Their system depends too much on automation and less on personal attention to problems

I am selling an item on [redacted]. I tried to revise the item and [redacted] asked a security question. The question was the name of my first school which I answered. They did not accept my answer. I went into MY [redacted] to 'Account' and to 'Personal information'. The three security question they gave me had nothing to do with my school. I answered them and hit the key to change the questions to what I had answered. I felt by giving them new questions and answers this would resolve the problem.
When I went back to revise the item it asked me the same question what is the name of my first school. I repeated the information I originally gave them and once again it rejected my answer. I then tried to get in touch with [redacted] via e-mail as I have a hearing disability and can barely deal with anyone by phone. [redacted] gave me no choice other than a phone number and to ask their community which I do not get the impression are [redacted] employees but are other customers. I relented and called. I got a person who had a foreign accent. That plus my hearing problem made it nearly impossible to communicate. I asked for an address to write or an e-mail. He didn't acknowledge my request and said he could walk me though the process of revising the item. I was not at my computer but in another room so he said I had to be at my computer. I finally gave up. I cannot revised the item. I am not complaining about the representative I talked to as he is restricted by [redacted] policies. I am complaining about [redacted] policy which I find to be extremely user unfriendly. The rep tried his best but he was limited to what he could do.
[redacted] is so large it is my experience they have lost concern for individual customers. They provide no other option I could find other than to call or send a question to a community and await their responses. This 'community' of people as far as I can ascertain do not represent [redacted] and I doubt they can be of much assistance. And why refer me to other people when it is [redacted]'s responsibility to deal with my question? I can tell you this. They have lost a customer and I truly hope one day someone in that organization realized customers are important human beings and have feeling and various disabilities and cannot communicate to suit [redacted]'s policy. [redacted] needs to revise its system of communication to be user friendly to handicapped individuals as I experienced no user friendliness at all. Their system depends too much on automation and less on personal attention to problems.

I am selling an item on [redacted]. I tried to revise the item and [redacted] asked a security question. The question was the name of my first school which I answered. They did not accept my answer. I went into MY [redacted] to 'Account' and to 'Personal information'. The three security question they gave me had nothing to do with my school. I answered them and hit the key to change the questions to what I had answered. I felt by giving them new questions and answers this would resolve the problem.

When I went back to revise the item it asked me the same question what is the name of my first school. I repeated the information I originally gave them and once again it rejected my answer. I then tried to get in touch with [redacted] via e-mail as I have a hearing disability and can barely deal with anyone by phone. [redacted] gave me no choice other than a phone number and to ask their community which I do not get the impression are [redacted] employees but are other customers. I relented and called. I got a person who had a foreign accent. That plus my hearing problem made it nearly impossible to communicate. I asked for an address to write or an e-mail. He didn't acknowledge my request and said he could walk me though the process of revising the item. I was not at my computer but in another room so he said I had to be at my computer. I finally gave up. I cannot revised the item. I am not complaining about the representative I talked to as he is restricted by [redacted] policies. I am complaining about [redacted] policy which I find to be extremely user unfriendly. The rep tried his best but he was limited to what he could do.

[redacted] is so large it is my experience they have lost concern for individual customers. They provide no other option I could find other than to call or send a question to a community and await their responses. This 'community' of people as far as I can ascertain do not represent [redacted] and I doubt they can be of much assistance. And why refer me to other people when it is [redacted]'s responsibility to deal with my question? I can tell you this. They have lost a customer and I truly hope one day someone in that organization realized customers are important human beings and have feeling and various disabilities and cannot communicate to suit [redacted]'s policy. [redacted] needs to revise its system of communication to be user friendly to handicapped individuals as I experienced no user friendliness at all. Their system depends too much on automation and less on personal attention to problems.