Tom Ford International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I waited for an item to ship for weeks! I contacted customer service & no one could tell me what I was waiting for. Finally after the 5th or 6th time I called they told me it was a system error & the item sold out. Horrible customer service & communication!

Waiting weeks now for a 68.00 mens care product lost by Fed X. I have contacted Tom Ford a dozen times only to find out that they fired their customer service teams and have given the task to a private contractor who actually returned my messages. Still hoping.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom it May Concern, Please be advised we investigated Complaint ID [redacted] and determined that due to a systems error, the customer inadvertently was not refunded. The customer has...

been refunded for the full amount of the original order as of 4/**/15. We have contacted the customer and apologized for this inconvenience. 
Thank You
[redacted]

Review: I purchased a belt from Tom Ford via [redacted] in June 2015. The retail value for the belt was $840. When I received the belt, I found that it was too small. I made several attempts to reach customer assistance via the contact information state on [redacted] and was not able to speak with anyone. I was only able to leave a message for a call back which I never received. Finally I had to call the main office to speak with someone before finally receiving a response via email from customer service. The email response included an authorized return shipment label. I returned the above item via the authorized return label through [redacted] on 6/**/15. Prior to this, I purchased the belt again but in the correct size rather than just wait on an exchange since I had such difficulty talking with anyone through customer service. The return shipment was received on 6/**/15. Per the return policy stated on [redacted], I was in compliance. The policy states that any return deemed acceptable would be refunded within 10 days. As of today, 7/*/15 I have not received a refund credit to my original form of purchase which was a credit card. I received my last communication from customer service on 6/**/15 advising that I would receive the refund; however, it has been over 15 days since this item was received. This communication is copied below:On Fri, 6/**/15, Customer Assistance [redacted] wrote:Subject: RE: Order [redacted]To: "[redacted]Date: Friday, June [redacted] 2015, 5:35 PMThank you for yourpatience regarding your return.Our warehouse has confirmed receipt andacceptance of the order and you have been refunded. Kindlynote that this may take several days to reflect on youraccount, depending on your issuing bank. Again, we thank youfor your patience and apologize for any inconveniencecaused.Kind regards, CUSTOMER ASSISTANCE |[redacted] | [redacted]-----OriginalMessage-----From: [redacted] [mailto:[redacted]]Sent: Friday, June **, 2015 10:38 AMTo: Customer AssistanceSubject: RE: Order [redacted]I returned this item and it was received by BLG[redacted] signed for on 6/**/15. To date, I have not received arefund credit to my original form of payment. I have notbeen able to speak with anyone by phone because all I amgiven the opportunity to do is leave a voice mail which Ihave done as well as sent an email. I do not understand why a company that sellsbelts for $800 has this level of customer service. I willnever shop form Tom Ford online again, but I want my refundas per your policy. It has been ten days today. Pleaseadvise. If my refund is not applied by Monday 6/**/15 or Ido not receive any reply to this email, then I will reportthis as fraud to my bank as well as file a complaint withthe Revdex.com.Regards,[redacted]Desired Settlement: I want my refund as per the stated policy and the attached email communication stating I would receive such refund. This company is not honoring it's stated policy and this amounts to fraud.

Business

Response:

The customer was refunded for the full amount of the order on 7/*/15 and was contacted in writing to confirm the refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a purchase with Tom Ford on 12/**/14 .I didn't quite like the items from what they appeared to look like online due to the quality and price. Being that we don't have a Tom Ford store in my city and unable to physically see and touch the items prior to purchasing. On 12/**/14, I requested a refund online. I was unable to get the RMA and return label information due from using mobile phone vs computer. Therefore, my return wasn't processed correctly, unable to print and read error.I contacted the company concerning this issue by email and waited weeks with no reply. I called and left voicemails and received no response.I spoke directly to 2 female representatives each time I called, I'd get the same representative who would keep fabricating false statements that they would send another label out. Nothing was sent out. I would call and speak to the 2 representatives and they continually kept explaining they would send out another one. Calling, I would get constant ringing of the phone with a voicemail.After a weeks and months of this repeated process. I demanded to speak to corporate or a supervisor and was told, I am calling corporate headquarters. I explained to my issues from the passed 1-2 months. She apologies and FINALLY sends the [redacted] return label instantly as I'm on the phone with her.I ship the items back and receive no refund. Instead, I go through weeks to months of this same process of not answering the phone, ignoring voicemails, emails, and fabricating statements that the refund will be returned back onto my card in 24hrs. She ask for the [redacted] return label. Which was unavailable at that moment as she never asked for it the last time I called. I misplaced the label due to the remodeling of our home. However, she said she'd polity wait patiently until I could locate it. I couldn't remember where I saw it last, being so stressed out, along with papers all over my room. I told her I'd call back with that information.Once I located the label, I called the New York store back to be transferred being that the 800, "corporate" number never answers their phones. I spoke again to the same female and gave her the [redacted] return label number. She fabricated that I would receive my refund to my credit card in 24hrs. This call was made 3/*/15 and today is 3/**/15.On 3/**/15. I called the corporate office and received no answer. I called the 800 number and received the same female as always. I explained to her the situation. She mentioned that someone would be looking into it and issuing the refund and it should take 1 day. I haven't heard, received an email or received my refund.3/**/15-I called [redacted]'s [redacted] to make a dispute about the purchase and what's been going on the passed few months with Tom Ford. I asked if there was anything they could do on their end such as investigate it and reverse the payment so that I could get my refund. They told me to report them to the Revdex.com.Desired Settlement: My main concern is the issue of my full refund of $2,495.50. However, after months of not issuing my refund as it should have been months ago. I was charged high APR fees upon awaiting their return that have accumulated to $464.00. Total refund, $2.959.50. As I do not use my [redacted] much at all. If not resolved, I may ave to take it to legal matters.

Business

Response:

To Whom it May Concern, Please be advised we investigated Complaint ID [redacted] and determined that due to a systems error, the customer inadvertently was not refunded. The customer has been refunded for the full amount of the original order as of 4/**/15. We have contacted the customer and apologized for this inconvenience. Thank You[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,