We did charge for calls to go out for on-demand emergency serviceOn the 2nd call my technician discovered th unit had a bad compressor which is an expensive fixWe told the property managers that hired us that given the age of the unit (yrs)we would recommend replacing the entire unitThe price was around $4000, and we would deduct the 2nd service call if we did replace the unitWhich we do with all our customers to be fairI was then contacted by the homeowner directly and explained to him the situationHe then told me he got another quote for around $or so ( sorry I cant remember exact figures)He asked if I could do it for that priceI explained to him that that is the price we need to charge to cover our costs of doing business plus a fair profitI also explained to him that the $he was quoted was substantially less than the industry standard and whomever quoted it was probably doing it as a side job where they have NO permit, overhead, or insuranceAnd most probably will never come back to fix it under warrantyWe deal with these types FAR too oftenSo in summary..We charged our standard on-demand service fees for providing fast serviceWe were willing to deduct the 2nd charge in good faith if he hired us to replace the defective unitCustomer hired another company and/or person to do repair ( I assume, we never went back)No refund will be given as we were paid for what we did nothing more, nothing less
We did charge for calls to go out for on-demand emergency serviceOn the 2nd call my technician discovered th unit had a bad compressor which is an expensive fixWe told the property managers that hired us that given the age of the unit (yrs)we would recommend replacing the entire unitThe price was around $4000, and we would deduct the 2nd service call if we did replace the unitWhich we do with all our customers to be fairI was then contacted by the homeowner directly and explained to him the situationHe then told me he got another quote for around $or so ( sorry I cant remember exact figures)He asked if I could do it for that priceI explained to him that that is the price we need to charge to cover our costs of doing business plus a fair profitI also explained to him that the $he was quoted was substantially less than the industry standard and whomever quoted it was probably doing it as a side job where they have NO permit, overhead, or insuranceAnd most probably will never come back to fix it under warrantyWe deal with these types FAR too oftenSo in summary..We charged our standard on-demand service fees for providing fast serviceWe were willing to deduct the 2nd charge in good faith if he hired us to replace the defective unitCustomer hired another company and/or person to do repair ( I assume, we never went back)No refund will be given as we were paid for what we did nothing more, nothing less