Tom Hesser Nissan Dealer

From: Revdex.com of Metro Washington DC< [redacted] >Date: Tue, Sep 27, at 12:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] >---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Tue, Sep 27, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >I would like to respond to the letter sent from Tom Hesser Dealership First when my husband looked at this car and decided he wanted to purchase the [redacted] , he was never told the dealership did not have the title for this car and that this would cause a delay in receiving the title and registration Although the dealership said this is a common practice, we(the buyers) should have been told this,thus giving us an option if we still wanted to buy this carOn our three visits to the dealership, and several telephone calls, they had the opportunity to tell us the truth about the title, but instead chose to tell us it is in the mail and last visit told by the manager we will have it within hours I consider this a fraudalent practice in not telling the customer the truth about the car This may be a common practice in dealerships, but unfair to the buyer.My husband and myself are senior citizens and this put extreme stress on us, this was unnecessary if we were told the truth in the beginning.Do I believe the title and registration has been sent out to be processed, absolutely not We were told this line too often to be believed, action will speak louder than wordsThis matter has not settled been to the customer satisfaction[redacted]

In response to the recent complaint received by your office regarding the title and registration of Mr***'s newly purchased vehicle, the paper work is currently in the hands of the Department of Transportation in processing.As with all vehicle purchases, a temporary registration which is
valid for days is issued to each customerAs it is our practice to attempt to process all deals online to avoid the long delays (usually 6-weeks) through the Deptof Transportation, it is common for us to be unable to process the title work ourselves for many different reasons.in this case it was due to the fact that this was a used vehicle that had to be paid off from the previous customer and the title was not on handWe needed to wait for the lienholder to produce a new title which caused a delay in our processingAgain, this is quite common with used car sales.When we finally received the title from the bank, we attempted to process the registration but were unable to due to a system update from the Deptof TransportationWe were informed that our online system would not be up and running to process many transactions until Sept, 22, 2016.We then sent the paper work to a title service in Harrisburg (PAA) to help expedite this process and it is currently in processing thereI was informed by the service today, 9/26/16, that should receive the registration within a Week.Knowing that the customer's temporary registration was to expire on 9/24/16, we had issued an extension on his temporary registration so that he may legally drive the vehicle until his paperwork is processed.The customer believes that due to the fact that he had pald cash for the car, that there should not have been any delays, The type of payment is not a factor in how the title and registration is processed and although he is comparing his experience with a friend of his who purchased a new car and received his registration in days, all deals are different and need to be handled as such.We understand the customers' frustration and are already doing everything possible to get his deal processed

From: Revdex.com of Metro Washington DC<[redacted]>Date: Tue, Sep 27, 2016 at 12:02 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Tue, Sep 27, 2016 at 11:43 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>I would like to respond to the letter sent from Tom Hesser Dealership.  First when my husband looked at this car and decided he wanted to purchase the 2014 [redacted], he was never told the dealership did not have the title for this car and that this would cause a delay in receiving the title and registration.  Although the dealership said this is a common practice, we(the buyers) should have been told this,thus giving us an option if we still wanted to buy this car. On our three visits to the dealership, and several telephone calls, they had the opportunity to tell us the truth about the title, but instead chose to tell us it is in the mail and last visit told by the manager we will have it within 72 hours.  I consider this a fraudalent practice in not telling the customer the truth about the car.  This may be a common practice in dealerships, but unfair to the buyer.My husband and myself are senior citizens and this put extreme stress on us, this was  unnecessary if we were told the truth in the beginning.Do I believe the title and registration has been sent out to be processed, absolutely not.  We were told this line too often to be believed, action will speak louder than words. This matter has not settled been to the customer satisfaction.[redacted]