November 4, RE: Ms [redacted] Revdex.com Complaint# [redacted] Thank you for the opportunity to provide a supplemental response to the second complaint received by your office from Ms [redacted] *** As an update to our initial response provided to your office back on August 13, 2015, we have no plans to reciprocate with any name calling, but will repeat that this customer did state to our Service Manager that the vehicle had been looked at by another shop prior to bringing the vehicle to our dealershipThus, her statement to the contrary is just not factualWith that said, it does not take away from the fact that there was a fire and that repairs to her vehicle were necessary Vehicle loaners and rentals are a finite resource for any dealership and it is a business decision on how to ration these outVehicle loaners and rentals are designed to be short term in nature and we unfortunately do not have the resources to loan and/or rent these out for multiple months at a time Our response to her first Revdex.com complaint clearly explains the time challenges experienced by us in our attempts to repair this vehicleSince then, another reason for further delay was added in that the customer for a period of time was under some sort of protective order and unable to be contactedIn good faith, we have been trying different approaches to the repair of this vehicle above and beyond what her insurance company has authorized at our expense without success In conclusion, the repairs necessary to take care of the damage directly caused by the vehicle fire have been performedHowever, the vehicle does still not run properly and it is our opinion that any further diagnostic and resultant repairs are unrelated to the vehicle fire and require further efforts at the customer’s expenseWe were in contact with the customer on October 27, to advise her of this and she has declined any further diagnosisOn October 28, we were in contact with [redacted] at [redacted] and he has confirmed that they are not authorizing any further diagnostic or work on the vehicleThere is concern that any remaining issues that are behind the poor running condition were in existence prior to the vehicle fireAs a result, without any additional authorization from her or her insurance company, her vehicle is ready to be towed from our shopAs of November 4, her vehicle has still not been picked up We regret the inconvenience experienced by this customer
Complaint: [redacted] I am rejecting this response because:The wire in question draws no power, the argument is invalid.Sincerely, [redacted]
November 4, RE: Ms [redacted] Revdex.com Complaint# [redacted] Thank you for the opportunity to provide a supplemental response to the second complaint received by your office from Ms [redacted] *** As an update to our initial response provided to your office back on August 13, 2015, we have no plans to reciprocate with any name calling, but will repeat that this customer did state to our Service Manager that the vehicle had been looked at by another shop prior to bringing the vehicle to our dealershipThus, her statement to the contrary is just not factualWith that said, it does not take away from the fact that there was a fire and that repairs to her vehicle were necessary Vehicle loaners and rentals are a finite resource for any dealership and it is a business decision on how to ration these outVehicle loaners and rentals are designed to be short term in nature and we unfortunately do not have the resources to loan and/or rent these out for multiple months at a time Our response to her first Revdex.com complaint clearly explains the time challenges experienced by us in our attempts to repair this vehicleSince then, another reason for further delay was added in that the customer for a period of time was under some sort of protective order and unable to be contactedIn good faith, we have been trying different approaches to the repair of this vehicle above and beyond what her insurance company has authorized at our expense without success In conclusion, the repairs necessary to take care of the damage directly caused by the vehicle fire have been performedHowever, the vehicle does still not run properly and it is our opinion that any further diagnostic and resultant repairs are unrelated to the vehicle fire and require further efforts at the customer’s expenseWe were in contact with the customer on October 27, to advise her of this and she has declined any further diagnosisOn October 28, we were in contact with [redacted] at [redacted] and he has confirmed that they are not authorizing any further diagnostic or work on the vehicleThere is concern that any remaining issues that are behind the poor running condition were in existence prior to the vehicle fireAs a result, without any additional authorization from her or her insurance company, her vehicle is ready to be towed from our shopAs of November 4, her vehicle has still not been picked up We regret the inconvenience experienced by this customer