In response to your letter of June 30, 2016, this matter has been resolvedOur client, [redacted] , has decided not to pursue this matter any furtherAs far as **Brien is concerned, they have closed this matter and our legal file has been closed as well.If you have any questions or need anything further, please do not hesitate to contact the undersigned.Very truly yours, David J B***
I have attempted to reach [redacted] by phone, but receive a message that her voice mail has not yet been set up I have contacted her via email and requested that she call me next week so we can resolve her issue I will continue to attempt to reach her by phone, but wanted to let you know that we intend to resolve this matter, once we have an opportunity to discuss this with [redacted] I will follow up with you once I have spoken with [redacted] Thank you, Tom [redacted]
Revdex.com Via fax 317-488-RE: Case # ***
*** ** ***
November 22, Dear Ms***, As previously stated, the needed repair in question for Mr***'s vehicle is not a covered repair under Chrysler Corporation's WarrantyThe part involved is not defective ...it is brokenAt some time, someone has broken this partChrysler's Warranty does not cover damage caused by othersEither Mr*** caused this part to break or it was broken prior to his purchaseThis is why we recommended that he discuss this matter with the dealership from whom he purchased his JeepPlease let me know if we may be of further assistanceSincerely, Thomas FO'Brien
Vice President
In response to your letter of June 30, 2016, this matter has been resolvedOur client, ***, has decided not to pursue this matter any furtherAs far as **Brien is concerned, they have closed this matter and our legal file has been closed as well.If you have any questions or need
anything further, please do not hesitate to contact the undersigned.Very truly yours,
David J B***
Dear Ms***,
74.75pt 0.0001pt 48.6pt;">Mr*** purchased a used Jeep elsewhere (not from our company), and the repair in question is not a "covered repair" under Chrysler Corporation's warranty The fact that he purchased his Jeep elsewhere is only pertinent because this issue should be addressed to the selling dealer, rather than our companyWe are very happy to help Mr*** with any and all of his service requirements, but we can't help with this repair, unless Mr*** will pay for same Again, this situation is not covered under Chrysler's WarrantyIf we may be of any further assistance, please let me know
Thank You,
Thomas FO'Brien
Vice President
Revdex.com:
I took my vehicle to a dealer minutes away to be done with this unethical companyAs they are legally required to do, that dealer fixed the part no questions asked under Chrysler's Factory WarrantyYou can close my case file
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowPlease review page of the attached Jeep Warranty Information booklet as provided by Chrysler Group LLCUnder page 5, section 2.1.B, the Basic Limited Warranty covers the cost of all parts and labor needed to repair any manufacturer item on my vehicle that is defectiveThere are no contingencies stating that the warranty work must be completed by the dealer from which the Jeep is purchasedAny certified Jeep dealer should have to abide by this warranty regardlessAdditionally, all Jeep Grand Cherokee basic warranties are transferable and are not subject to a separate set of rulesFurthermore, I have already had the vehicle in to have warranty service completed in just the past months for a failed radiator and blown fuse for charging ports in the dashboardThis reasoning for refusing service now is contradictory to their actions previously.
Regards,
*** ***
I have attempted to reach *** *** by phone, but receive a message that her voice mail has not yet been set up. I have contacted her via email and requested that she call me next week so we can resolve her issue I will continue to attempt to reach her by phone, but
wanted to let you know that we intend to resolve this matter, once we have an opportunity to discuss this with *** *** I will follow up with you once I have spoken with *** *** Thank you, Tom ***
In response to your letter of June 30, 2016, this matter has been resolvedOur client, [redacted] , has decided not to pursue this matter any furtherAs far as **Brien is concerned, they have closed this matter and our legal file has been closed as well.If you have any questions or need anything further, please do not hesitate to contact the undersigned.Very truly yours, David J B***
I have attempted to reach [redacted] by phone, but receive a message that her voice mail has not yet been set up I have contacted her via email and requested that she call me next week so we can resolve her issue I will continue to attempt to reach her by phone, but wanted to let you know that we intend to resolve this matter, once we have an opportunity to discuss this with [redacted] I will follow up with you once I have spoken with [redacted] Thank you, Tom [redacted]
Revdex.com Via fax 317-488-RE: Case # ***
*** ** ***
November 22, Dear Ms***, As previously stated, the needed repair in question for Mr***'s vehicle is not a covered repair under Chrysler Corporation's WarrantyThe part involved is not defective ...it is brokenAt some time, someone has broken this partChrysler's Warranty does not cover damage caused by othersEither Mr*** caused this part to break or it was broken prior to his purchaseThis is why we recommended that he discuss this matter with the dealership from whom he purchased his JeepPlease let me know if we may be of further assistanceSincerely, Thomas FO'Brien
Vice President
In response to your letter of June 30, 2016, this matter has been resolvedOur client, ***, has decided not to pursue this matter any furtherAs far as **Brien is concerned, they have closed this matter and our legal file has been closed as well.If you have any questions or need
anything further, please do not hesitate to contact the undersigned.Very truly yours,
David J B***
Dear Ms***,
74.75pt 0.0001pt 48.6pt;">Mr*** purchased a used Jeep elsewhere (not from our company), and the repair in question is not a "covered repair" under Chrysler Corporation's warranty The fact that he purchased his Jeep elsewhere is only pertinent because this issue should be addressed to the selling dealer, rather than our companyWe are very happy to help Mr*** with any and all of his service requirements, but we can't help with this repair, unless Mr*** will pay for same Again, this situation is not covered under Chrysler's WarrantyIf we may be of any further assistance, please let me know
Thank You,
Thomas FO'Brien
Vice President
Revdex.com:
I took my vehicle to a dealer minutes away to be done with this unethical companyAs they are legally required to do, that dealer fixed the part no questions asked under Chrysler's Factory WarrantyYou can close my case file
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowPlease review page of the attached Jeep Warranty Information booklet as provided by Chrysler Group LLCUnder page 5, section 2.1.B, the Basic Limited Warranty covers the cost of all parts and labor needed to repair any manufacturer item on my vehicle that is defectiveThere are no contingencies stating that the warranty work must be completed by the dealer from which the Jeep is purchasedAny certified Jeep dealer should have to abide by this warranty regardlessAdditionally, all Jeep Grand Cherokee basic warranties are transferable and are not subject to a separate set of rulesFurthermore, I have already had the vehicle in to have warranty service completed in just the past months for a failed radiator and blown fuse for charging ports in the dashboardThis reasoning for refusing service now is contradictory to their actions previously.
Regards,
*** ***
I have attempted to reach *** *** by phone, but receive a message that her voice mail has not yet been set up. I have contacted her via email and requested that she call me next week so we can resolve her issue I will continue to attempt to reach her by phone, but
wanted to let you know that we intend to resolve this matter, once we have an opportunity to discuss this with *** *** I will follow up with you once I have spoken with *** *** Thank you, Tom ***