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Tom Oates Chevrolet, Geo, Isuzu Truck

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Tom Oates Chevrolet, Geo, Isuzu Truck Reviews (1)

Review: I brought my 2000 [redacted] in to fix the automatic locking doors and the gas latch release. I explained exactly what my problem is to the service manager [redacted]. he said no problem they can fix it. they have a sign outside that says they fix [redacted].s. and a sign inside that says $95.00 bucks an hr. it took a week for them to call and [redacted] the service manager said the car was done. I went in side, [redacted] said good as new the car is fixed. I said great paid them the $520.00 bucks witch I thought was ridiculous, I went outside to check the work. it was not working correctly, the locks only worked periodically. I expressed my dissatisfaction,

I proceeded to open the door and the door panel fasteners were all broken off, the panel was hanging on by the door lock. and was damaged. it was in mint condition before they touched it. I told the service manager [redacted], it was not done right. He agreed and apologized for the shoddy work and admitted it was not fixed correctly he said he would take care of it. I also expressed concern about the lock it self how it was bent. (was not before) they kept the car for three more weeks. They said they needed a relay they received the part said they could not install it. That they do not have the computer to program the new relay. And I need to take my car else ware after I had already paid them. and After being without my car for a month. my son needs the car for school they refuse to refund my money, and now after all this I need to find someone who can fix it wright . And pay more money and hope it is done in time so my son can take it to college .Desired Settlement: want a refund

Business

Response:

From: sales <[email protected]>

Date: Mon, Jan 27, 2014 at 4:04 PM

Subject: Response to Case # [redacted]

To: [email protected]

Hi,

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Description: Auto Dealers - New Cars

Address: 1001 Kimberton Road, Chester Springs, Pennsylvania, United States, 19425

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