To whom this may concern, the patient [redacted] was indeed issued a store credit in the amount of $She is more than welcome to use this credit twords any purchase at Cohens Fashion Optical at any time she pleasesUnfortunately [redacted] does not have the original store credit to present, therefore anyone will have the ability to use this creditIf [redacted] is able to bring us the original store credit receipt, and comes with the right approach as apposed to screaming at other customers "DONT BUY GLASSES HERE" And "YOU STOLE MY MONEY" at employees, we will be more than happy to honor the creditThis is a general business policy for all establishmentsAt Cohens Fashion Optical we guarantee %customer satisfaction [redacted] can contact me at anytime at, [redacted]
[redacted] came in and ordered a complete pair of EyeglassesHe never paid us for transition lensesSomehow on his receipt it says that he ordered transition lensesWe offered him to put transition lenses at no charge any wayHe can contact me directly at [redacted] Igor / manger
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When I purchased the glasses on November ***, Sherry, the associate from Cohen's Fashion Optical, had stated "you are paying for items: The glasses frames, the anti-glare on the lenses, and transition lensesWhen I went back to the merchant a few days later and picked up the product I believed I was getting, as agreed upon my signature of the receipt, to my surprise the product was missing one of the three agreed upon items to be sold to meThe lenses did not transitionI went back to the merchant and inquired as to why the glasses did not transition I was told, "this was a mistake on our end - I will order the lenses for you at no charge." I replied, "thank you, I knew you would honor the original product and terms agreed to." days later, I received a call from an associate telling me that there was a problem with my order and to go into the store and speak with an associate thereI went to the store and was told by an associate, "you have to pay another $to get transition lensesI asked why, assuming I had already paid for all the features I was promised prior to my signature of the receipt (and as actually listed on the receipt in question)I was told that this was my only option and if I did not want that, then I would have to leave the storeI was duped in believing I was paying for one product and then I received anotherThey then tried to charge me an absorbent amount to which I refused and took my dispute to Chase and the Revdex.comI believe the no refund policy is being abused in this case and is null due to the fact that this product I now have in my possession is not what my receipt says it should be and what the associate had told me I was paying forI was offered by Igor, the manager, a no charge transition lenses addition to my glassesI refuse thisThis is because I do not wish to do business with this merchant after being basically forced to pay another $for a service I was originally told I was getting which was the only reason I authorized the chargeThe business tried to take advantage of me in this case and did not honor their original sale agreement with meI will return the glasses for a full refund from the merchantThis is not lawful to doChase has the merchant on record stating I received transition lenses when in fact I have had the merchant admit they did not sell me what they told me I was gettingThis is a bait and switch procedure to manipulate customersWhat if I did not realize that I was promised transition lenses and it is on my original agreement with the merchant....I may have actually paid $and been duped by the businessThe business also refuses to give model numbers for the frames and this is because they do not wish to keep fair pricing agreements which are transparent and honest with the consumerThe business is a franchise and is being run in a deceitful, advantage taking manner and I refuse to let them get away with robberyI wish to return this item which I did not agree to pay for and get a full refund regardless of the policy of the franchise location.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
[redacted] came in and ordered a complete pair of Eyeglasses. He never paid us for transition lenses. Somehow on his receipt it says that he ordered transition lenses. We offered him to put transition lenses at no charge any way. He can contact me directly at [redacted] Igor / manger
To whom this may concern, the patient [redacted] was indeed issued a store credit in the amount of $154. She is more than welcome to use this credit twords any purchase at Cohens Fashion Optical at any time she pleases. Unfortunately [redacted] does not have the original store credit to...
present, therefore anyone will have the ability to use this credit. If [redacted] is able to bring us the original store credit receipt, and comes with the right approach as apposed to screaming at other customers "DONT BUY GLASSES HERE" And "YOU STOLE MY MONEY" at employees, we will be more than happy to honor the credit. This is a general business policy for all establishments. At Cohens Fashion Optical we guarantee %100 customer satisfaction. [redacted] can contact me at anytime at,[redacted]
To whom this may concern, the patient [redacted] was indeed issued a store credit in the amount of $She is more than welcome to use this credit twords any purchase at Cohens Fashion Optical at any time she pleasesUnfortunately [redacted] does not have the original store credit to present, therefore anyone will have the ability to use this creditIf [redacted] is able to bring us the original store credit receipt, and comes with the right approach as apposed to screaming at other customers "DONT BUY GLASSES HERE" And "YOU STOLE MY MONEY" at employees, we will be more than happy to honor the creditThis is a general business policy for all establishmentsAt Cohens Fashion Optical we guarantee %customer satisfaction [redacted] can contact me at anytime at, [redacted]
[redacted] came in and ordered a complete pair of EyeglassesHe never paid us for transition lensesSomehow on his receipt it says that he ordered transition lensesWe offered him to put transition lenses at no charge any wayHe can contact me directly at [redacted] Igor / manger
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When I purchased the glasses on November ***, Sherry, the associate from Cohen's Fashion Optical, had stated "you are paying for items: The glasses frames, the anti-glare on the lenses, and transition lensesWhen I went back to the merchant a few days later and picked up the product I believed I was getting, as agreed upon my signature of the receipt, to my surprise the product was missing one of the three agreed upon items to be sold to meThe lenses did not transitionI went back to the merchant and inquired as to why the glasses did not transition I was told, "this was a mistake on our end - I will order the lenses for you at no charge." I replied, "thank you, I knew you would honor the original product and terms agreed to." days later, I received a call from an associate telling me that there was a problem with my order and to go into the store and speak with an associate thereI went to the store and was told by an associate, "you have to pay another $to get transition lensesI asked why, assuming I had already paid for all the features I was promised prior to my signature of the receipt (and as actually listed on the receipt in question)I was told that this was my only option and if I did not want that, then I would have to leave the storeI was duped in believing I was paying for one product and then I received anotherThey then tried to charge me an absorbent amount to which I refused and took my dispute to Chase and the Revdex.comI believe the no refund policy is being abused in this case and is null due to the fact that this product I now have in my possession is not what my receipt says it should be and what the associate had told me I was paying forI was offered by Igor, the manager, a no charge transition lenses addition to my glassesI refuse thisThis is because I do not wish to do business with this merchant after being basically forced to pay another $for a service I was originally told I was getting which was the only reason I authorized the chargeThe business tried to take advantage of me in this case and did not honor their original sale agreement with meI will return the glasses for a full refund from the merchantThis is not lawful to doChase has the merchant on record stating I received transition lenses when in fact I have had the merchant admit they did not sell me what they told me I was gettingThis is a bait and switch procedure to manipulate customersWhat if I did not realize that I was promised transition lenses and it is on my original agreement with the merchant....I may have actually paid $and been duped by the businessThe business also refuses to give model numbers for the frames and this is because they do not wish to keep fair pricing agreements which are transparent and honest with the consumerThe business is a franchise and is being run in a deceitful, advantage taking manner and I refuse to let them get away with robberyI wish to return this item which I did not agree to pay for and get a full refund regardless of the policy of the franchise location.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
[redacted] came in and ordered a complete pair of Eyeglasses. He never paid us for transition lenses. Somehow on his receipt it says that he ordered transition lenses. We offered him to put transition lenses at no charge any way. He can contact me directly at [redacted] Igor / manger
To whom this may concern, the patient [redacted] was indeed issued a store credit in the amount of $154. She is more than welcome to use this credit twords any purchase at Cohens Fashion Optical at any time she pleases. Unfortunately [redacted] does not have the original store credit to...
present, therefore anyone will have the ability to use this credit. If [redacted] is able to bring us the original store credit receipt, and comes with the right approach as apposed to screaming at other customers "DONT BUY GLASSES HERE" And "YOU STOLE MY MONEY" at employees, we will be more than happy to honor the credit. This is a general business policy for all establishments. At Cohens Fashion Optical we guarantee %100 customer satisfaction. [redacted] can contact me at anytime at,[redacted]