[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, but should mention that his time to resolve the issue should be paid by the manufacture as well, we're looking at about one to two hours of his labor rate, probably < dollars Regards, [redacted]
Tom Rostron Company did a complete overhaul of our HVAC systemWe had a lot of issues with our old system and they suggested we go with the home performance upgradeThis included replacing our furnace, AC Unit, water heater, installing a new whole house humidifier/dehumidifier (extra), upgraded theromstat and re-insulating our atticThe tech's that came to our house were very professional and friendlyThe job was quick and clean!!! I don't often leave feedback for companies but I cant let this one be missedI HIGHLY recommend using Tom Rostron for any of your HVAC needsWe have had them back a few times to do maintenance and they are always on time and their techs are top notch! If you are in need of a professional local company I highly recommend [redacted] and his crew!
The following is a response to the complaint filed by [redacted] On 03/04/Tom Rostron Co was contracted to install a comprehensive home energy package in the customers home This package included a stage variable speed furnace, a high efficiency heat pump, a high efficiency water heater, air sealing package, bathroom venting, attic hatch cover, as well as insulating the attic to R- This job was performed under the NJ clean energy program, and a $5,rebate was granted, as well as $10,of interest free financing In the complaint the customer accused us of marking up his items over100% Well we did not just intstall a furnace and AC, the price was for the recommended package Yes we are a business, and yes we require a profit to keep our doors open The job was speced for hours of labor and we actually went over by several hoursSo in review of the price part We provided top level service and our installation was timely and professional.As for the warranty.The system had been installed and running for and a half months flawlessly, not or weeks install date 3/19/ Our records indicate that a service call for a non working thermostat was reported on 12/01/ We sent our senior technician [redacted] out to the residence ASAP, and was told by the customer about a car accident that created a large power surge, and that several appliances in the house were damaged, and they needed a quote for the insurance company for repairs We quoted to replace the ecobee WIFI thermostat with wiring module, and the furnace controll board for We also indicated that they might have more damage in he unit but the only way to tell would be to get the board and thermostatThis was a diagnosis call so we charged for it of which 100% would be applied to the repairs At this point the customer informed us that the insurance would pay us We do not bill out, so our policy was the customer could pay for the repairs, and be reimbursed from their insurance company As for the The customers still have a balance, which has placed them on our credit hold listsee attached As with any and all manufacturers and dealers of anything, no one would imply a warranty for accidents That what insurance is forTom Rostron Co made several attempts to repair the equipment stated, but we feel no obligation to warranty an accident, that was covered by the insurance Let me try a quick analogy If I bought a brand new Ford truck, and months later I crashed it Ford would have no obligation to me, neither would the dealership I bought it form Lets just say Ford wanted to give me all the parts to fix my truck, the dealer would still not install them for free To Recap We provided an excellent service, and stand behind our workmanship and products 100% Your bad luck with this accident is not our liabilityAs for the companies of products we represent, we are preferred dealers, and will strive to "Stay on the list" As for this complaint Tom Rostron Co will gladly provide you with a list of local companies that can service you in the future, as we will no longer be your service provider I hope your luck improves
I took the time to call the quoting contractor that was listed on the complaint He does NOT believe that there is anything wrong with the coil either He phone quoted the replacement of the coil, and would not be willing to provide [redacted] with his services based on his experience at the house After speaking with both the Rep listed with ***, and the quoting contractor I am reassured that our position to continue to NOT service [redacted] is the right one Unfortunately for [redacted] the year warranty on the equipment is valid and will be honored by *** The labor portion of the warranty has NO value as it is a service we offer our customers Due to the fact that [redacted] ended his relationship with us numerous times, and has been placed on credit hold due to unpaid invoices, we no longer consider him a customer, and will NOT be servicing him I urge the Revdex.com to call both the representative from ***, and Rich the owner of [redacted] to find the truth in this claimAgain the best place to find a new contractor is www.***.com
I had the [redacted] company replace my furnace, AC and water heater They also insulated my attic I was thrilled with their service The sales guy was available to meet on evenings and weekend and he always showed up on time They quickly installed my new units and now my last few gas bills have been 1/the cost compared to last year! And they even moved my furnace from my finished area of the basement to my crawl space, so I gained a ton of room I am so happy with this company!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, but should mention that his time to resolve the issue should be paid by the manufacture as well, we're looking at about one to two hours of his labor rate, probably < dollars Regards, [redacted]
Tom Rostron Company did a complete overhaul of our HVAC systemWe had a lot of issues with our old system and they suggested we go with the home performance upgradeThis included replacing our furnace, AC Unit, water heater, installing a new whole house humidifier/dehumidifier (extra), upgraded theromstat and re-insulating our atticThe tech's that came to our house were very professional and friendlyThe job was quick and clean!!! I don't often leave feedback for companies but I cant let this one be missedI HIGHLY recommend using Tom Rostron for any of your HVAC needsWe have had them back a few times to do maintenance and they are always on time and their techs are top notch! If you are in need of a professional local company I highly recommend [redacted] and his crew!
The following is a response to the complaint filed by [redacted] On 03/04/Tom Rostron Co was contracted to install a comprehensive home energy package in the customers home This package included a stage variable speed furnace, a high efficiency heat pump, a high efficiency water heater, air sealing package, bathroom venting, attic hatch cover, as well as insulating the attic to R- This job was performed under the NJ clean energy program, and a $5,rebate was granted, as well as $10,of interest free financing In the complaint the customer accused us of marking up his items over100% Well we did not just intstall a furnace and AC, the price was for the recommended package Yes we are a business, and yes we require a profit to keep our doors open The job was speced for hours of labor and we actually went over by several hoursSo in review of the price part We provided top level service and our installation was timely and professional.As for the warranty.The system had been installed and running for and a half months flawlessly, not or weeks install date 3/19/ Our records indicate that a service call for a non working thermostat was reported on 12/01/ We sent our senior technician [redacted] out to the residence ASAP, and was told by the customer about a car accident that created a large power surge, and that several appliances in the house were damaged, and they needed a quote for the insurance company for repairs We quoted to replace the ecobee WIFI thermostat with wiring module, and the furnace controll board for We also indicated that they might have more damage in he unit but the only way to tell would be to get the board and thermostatThis was a diagnosis call so we charged for it of which 100% would be applied to the repairs At this point the customer informed us that the insurance would pay us We do not bill out, so our policy was the customer could pay for the repairs, and be reimbursed from their insurance company As for the The customers still have a balance, which has placed them on our credit hold listsee attached As with any and all manufacturers and dealers of anything, no one would imply a warranty for accidents That what insurance is forTom Rostron Co made several attempts to repair the equipment stated, but we feel no obligation to warranty an accident, that was covered by the insurance Let me try a quick analogy If I bought a brand new Ford truck, and months later I crashed it Ford would have no obligation to me, neither would the dealership I bought it form Lets just say Ford wanted to give me all the parts to fix my truck, the dealer would still not install them for free To Recap We provided an excellent service, and stand behind our workmanship and products 100% Your bad luck with this accident is not our liabilityAs for the companies of products we represent, we are preferred dealers, and will strive to "Stay on the list" As for this complaint Tom Rostron Co will gladly provide you with a list of local companies that can service you in the future, as we will no longer be your service provider I hope your luck improves
I took the time to call the quoting contractor that was listed on the complaint He does NOT believe that there is anything wrong with the coil either He phone quoted the replacement of the coil, and would not be willing to provide [redacted] with his services based on his experience at the house After speaking with both the Rep listed with ***, and the quoting contractor I am reassured that our position to continue to NOT service [redacted] is the right one Unfortunately for [redacted] the year warranty on the equipment is valid and will be honored by *** The labor portion of the warranty has NO value as it is a service we offer our customers Due to the fact that [redacted] ended his relationship with us numerous times, and has been placed on credit hold due to unpaid invoices, we no longer consider him a customer, and will NOT be servicing him I urge the Revdex.com to call both the representative from ***, and Rich the owner of [redacted] to find the truth in this claimAgain the best place to find a new contractor is www.***.com
I had the [redacted] company replace my furnace, AC and water heater They also insulated my attic I was thrilled with their service The sales guy was available to meet on evenings and weekend and he always showed up on time They quickly installed my new units and now my last few gas bills have been 1/the cost compared to last year! And they even moved my furnace from my finished area of the basement to my crawl space, so I gained a ton of room I am so happy with this company!