Tom Tumb Store #1785

I am rejecting this response because: this company has not addressed the issue at hand. The disparaging and threatening messages that were left on my phone due to NO FAULT OF MINE. This does not resolve the complaint. Sincerely, [redacted]

As noted in the complaint, our company was hired to provide auction services in support of the wonderful work of the [redacted] and did so on Nov. 14.  One of our staff members inadvertently brought a very valuable, hand signed photo collage of the great...

[redacted] to the auction, when the auction item was supposed to be an unsigned framed photo.  Ms. [redacted] placed a winning bid for what should have been the unsigned photo, [redacted] processed her payment, and she went home with the signed item instead. Once we learned that a mistake had been made, we attempted to contact Ms. [redacted] in good faith to explain, rectify and resolve what had happened, thinking that surely she would understand that an error had been made and would want to do the right thing.  Our intention upon recouping the item was not only to offer her a full refund, but to give her the correct piece with our compliments, and to also make a donation to [redacted] in her name so that the bid she placed would essentially be doubled.  We first tried to reach Ms. [redacted] by requesting assistance from [redacted], and was informed by [redacted] that she was not interested in talking with us.  We then tried to call Ms. [redacted] directly on December 9, December 12and January 6.   We never received a return call from Ms. [redacted] and the complaint to the Revdex.com is the first time that we have heard from her.   It is unfortunate that we were unable to connect with Ms. [redacted] and resolve this in a more equitable manner.  We continue to hold out hope that Ms. [redacted] will recognize that we have lost several thousand dollars, and will be open to a respectful dialogue towards a resolution.  After all, [redacted] said “Don’t gain the world and lose your soul, wisdom is better than silver or gold”.