Tom Wilson, Inc.

Sept23, 2015Dear *** ***,Pursuant this complaint ** *** emailed us for an estimate to replace solenoid pack for codes *** and ***We furnished the estimate stating we will not warranty the repair without doing diagnosticThe vehicle was brought in for the diagnostic which was
approved by *** *** for $We hooked our scanner up and did several tests including road testing, we found hard evidence of internal transmission problems, mechanical not electronic, code *** fault immediate after trans shiftThe solenoid ss external of the transmission and would not solve her issueWe could have replaced the solenoid if It would have staved the probfem Her distance measuring device was disconnected so our scanner couid be hooked up.We gave a professional good faith diagnosis, and we adjusted the priceThere is no further refund due.Sincerely,Tom S.Mgr

Sept. 23, 2015
Dear [redacted],Pursuant this complaint [redacted] emailed us for an estimate to replace solenoid pack for codes [redacted] and [redacted]. We furnished the estimate stating we will not warranty the repair without doing diagnostic. The vehicle was brought in for the...

diagnostic which was approved by [redacted] for $139.00. We hooked our scanner up and did several tests including road testing, we found hard evidence of internal transmission problems, mechanical not electronic, code [redacted] fault immediate after trans shift. The solenoid ss external of the transmission and would not solve her issue. We could have replaced the solenoid if It would have staved the probfem . Her distance measuring device was disconnected so our scanner couid be hooked up.We gave a professional good faith diagnosis, and we adjusted the price. There is no further refund due.Sincerely,Tom S.
Mgr.