Tom' Jewelry

I am writing this letter to respond at complain ID *** (Product issues); I sold the ring on 12/**/as perfect condition, I gave to the customer a sale slip where clearly said on it: “Not
responsible after days for losing diamonds” when she called I was very polite to answer her questions, she was expecting me to fix her ring and paid for the repair and all the shipping expenses; I told her “I gave you an appraisal to insure your ring and you are supposed to claim it to insurance company” Instead she claims to me and start cursing meI’ve have been in the business for years and I never had any complain for my businessI always try to make my customers very happy