Tom's Auto Service

I serviced a Honda CRV on Feb7, 2014. The problem with this car was no windshield washer fluid was reaching the windshiled or rear window. In order to get to the root cause of the trouble the front bumper of this car had to be removed it is not a simple case of lifting a cap
and peering in. Once the front bumper was removed I discovered the fluid canister was totally frozen due to the installation of sub standard fluid to withstand the extreme cold climate. This customer should be thankful the canister and both pumps did not suffer damage due to sub standard fluid being installed. After thawing out the canister and checking both pumps the frozen lines also had to be cleaned of ice and the front bumper installed. Thankfully no new parts were needed which can only be obtained from a Honda dealer. Similar service at any dealership could result in charges upwards of $plus parts be advised I had time and effort into finding the problem. The issue of *** driving her car to pick her up was a simple matter of comfort for this customer. No joyriding was done. In over years of being in business I have never been accused of that. I have built my business by doing quality work for a very fair price. It is my feeling in this matter tht this customer's anger should be directed at the person or persons who installed sub standard fluid