Tom's Camperland, Inc.

Good mornian effort to satisfy the customers we will fully refund the depositOur invoice does state that "deposits are non-refundable" and in an effort to satisfy the customer, *** did give back $of the $deposit on 4/Although Tom's Camperland does have over $in costs to
prep the unit, transfer the unit, hold the unit for weeks ( not available to sell to other customers) and all financing prepared we will take the loss and refund the full amount.We do not take earnest money so people can think about things for a couple weeks (we take it because we are about to spend hundreds of dollars getting things in order, ordering special parts and preparing for a delivery) and it does not seem that a business should be 100% responsible to take a loss when someone decides the purchase does not work for them. We even offered for the money to be used at ANYTIME for any purchaseSeems like giving $of $back and even offering that money to be used at a future date is a pretty good business practiceWe no longer have any of the credit card information as it was destroyed once the $was given back on 4/Please have the customer give us a call and we can get their credit card number and process the full refund Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

after the first unit was replaced I was not informed by anyone that it needed to be removed from the platformIt wasn't until the 2nd unit was replaced that Melissa at climateright informed me that it wasn't to be drivin on the cargo platformShe told me that I should have been told this when I first got the trailer and unitIrregardless whether they have sold units and allowed the owners to drive off the lot is irrelevantI informed Jason that I would be driving off-road with the camper, which is why I purchased the rough riderHe assured me that it would perform to my requirementsThe amount of of emails between me and toms Camperland is a testimony of the amount of emailsMost were about the ac unit and generatorAs far as the battery, I also told Jason I was going to live in the camperHe did not respond to my email in a suitable time frame leaving me with no choice but to purchase the battery elsewhereHad I known I was to find an interstate battery I would haveJason didn't respond for days after I purchased the new batteryHe also knew I was disabled because of back and neck issuesThat would easily imply that lifting an air conditioner was out of the questionI have an email from Melissa at climateright following the second ac unit that says I should have been informed to take it off while in transportThe amount of emails would have been considerably less if I had been given a response to questions about why the generator wasn't workingI have no knowledge of him ever responding to my generator issues during April and May

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good d*** mentioned, there are zero rebates/cash back or any other program offered by the manufacturerThe manufacture will also relay this information to youI believe this your biggest issue and simply bad information that you have understood to be the case. It is nothing like the
car industry where there are hold backs/rebates etcI would like the opportunity to talk to you though, not to try and justify the miscommunication we obviously failed at but to prove we are not trying to pull anything or be dishonestThe mysterious $was simply the bank that gave you the rate you wanted required 10% down paymentSince you only wanted to put down $500, *** inflated the cost and gave you $dealer assistance to satisfy the percent down requirementYou bottom line never changed, just how it was presented to the bankI don't have any problem giving you your money back but would like the opportunity to at least chat with you when you get time. Thank you for trying to work with us and I appreciate the feedback and you reaching out God Bless, Brad ***

Hello, We have communicated very regularly with Mr*** over the last year with over email chains and many phone conversationsWe have assisted Mr*** from afar as he has traveled from California to Alabama with warranty and non-warranty items. None of which, save one
occurrence, did he physically come to our location. We have sold many Rough Rider units where customers want them affixed to the front rack (to prevent theft while camping) and all have been given the warranty booklet that directs the customer to their website where it states they are to not travel with it affixed. We have had zero issues with any other customers and the AC units. Due to Mr*** aforementioned off road travels it seems as he damaged the AC. He was advised he could no longer travel with it affixed to the front and was provided a NEW AC even though it was not covered under warranty and advised to move the unit indoorswhile traveling. Mr*** continued to travel with it affixed ignoring the warranty guidelines and has damaged a second unit. He has been advised againthathe is traveling with the AC in a manor that negates the warranty, yet a 3rd unit is being provided to him (at no charge). This unit was requested Early Sept and is in the process of being shipped. Mr*** has been provided free AC even though they were not covered under warranty. Reference the battery, Mr*** had his battery tested and advised it was badHe chose to purchase a battery and not follow Intereste Battery Warranty Guidelines Thank you, Zach L***

Hello, We have been extremely responsive in assisting in issues as they arise We are not able to take care of warranty items unless the unit is brought to our location However we have gone out of our way to assist Mr*** in getting him in contact with manufacturers to get issues resolved We also provide our customers with warranty information, which is included in their trailer With regards to the battery, all of our customers are thanked for their business and told they can call us if they have any questionsIf something is of an urgent nature, we are always happy to answer questions We did not receive a call with regards to the battery, only and email and that was responded to The warranty is found on www.interstatebatteries.com Thank you