Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Madame/Sir:I have received your correspondence with Showplace FurnitureI appreciate thatThere are a few statements Showplace made that I need to addressAll three chairs have been manufacturing defects The first chair tilted to the right and I was sitting on an angleThey did send out an upholstery repairman who took the chair apart and said it could not be repaired It also was uneven from bottom of chair to floor by X and inchShowplace must have a copy of his report in their file Unfortunately I did not ask for a copy.The second chair had a crease in the upholstery I send [redacted] a text picture of this and still have it in my phone.The third chair had an uneven footrest and after sitting in the chair for a few days noticed it was doing the same as the first chair,tilting to the right and again I am sitting at an angle.They keep saying they suffered loss of revenue and they did not charge a delivery chargeThey advertise in Today's News-Herald that their delivery is free.I also had a loss; I am years old on a fixed income If Showplace does not honor the warranty I will have to pay to haul this chair to the dump and buy a new one.The manufacturer dumped inferior product on Showplace, that is between the store and them They still need to honor the warranty with me.There is additional information that I did not have in my letter to you dated June 7,My son was here and I asked him to turn the chair over and check the serial numberI was unable to do this myselfAs was my suspicion the serial numbers are the sameThey just gave me back the inferior first chair that was sinking to the right ( [redacted] ) and claimed they were giving me a new chair No wonder I was having problems with itThey just did a temporary fix on it that did not lastIn the very first correspondence with you I stated in my follow up notes that I was suspicious of this but could not prove it Now I can.Regards, [redacted]
To whom it may concern,Thank you for mediating *** concern with Showplace Fashion Furniture*** original recliner purchase was April 15, and we did not charge a delivery fee*** was not comfortable sitting in the chair and told us about itWe sent a serviceman to as the
chair and again we did not charge her a feeShe preferred a new chair so we replaced it with a new one on June 6, 2014; again at no charge for the pick up or deliveryAfter several weeks, *** told us that a neighbor noticed a crease in the chair's fabricWe really want our customers to be happy with their purchase and with their experienceHowever, we are not able to incur excess loss on the sale of one item in which all our efforts to satisfy the customer have been unsuccessfulWe decided to replace the chair again, with the condition that this would be the final replacement, which *** was told and agreed toThe third chair was delivered to her on October 7, Once again we did not charge her a pick up or delivery feeBy the time she told us she had a concern about the foot padding on the third chair, the manufacturer had denied our request to deem the returned chair as defectiveMeaning that Showplace Fashion Furniture took a total loss on that itemWe explained this to *** and also discussed that she had accepted the third chair as final replacement*** said she was happier with the second chairWe offered to pick up the third chair and re-deliver the second chairThen *** decided that she wouldn't be satisfied with that eitherUnfortunately, we have exhausted all of our options. Best Regards, ***
Thank you for continuing to mediate this concernShowplace Furniture does offer free delivery of purchased itemsAny additional service calls, product pick up, or product re-deliveries have a $fee eachIn this case, we made our best attempts to resolve our customers concerns and to satisfy our customerWe have given her three recliners, the third being final and did not charge her any additional fees. Ms*** wrote if this is not resolved she will have to pay for haul away and buy a new chairIn an effort to provide resolve, Showplace is willing to provide her a $credit towards the purchase of any recliner she choosesWe will also not charge her the $removal and disposal feeThe credit is good for days and expires on July 20, 2015.Thank you, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Madame/Sir:I have received your correspondence with Showplace FurnitureI appreciate thatThere are a few statements Showplace made that I need to address. All three chairs have been manufacturing defects The first chair tilted to the right and I was sitting on an angleThey did send out an upholstery repairman who took the chair apart and said it could not be repaired It also was uneven from bottom of chair to floor by X and inchShowplace must have a copy of his report in their file Unfortunately I did not ask for a copy.The second chair had a crease in the upholstery I send *** a text picture of this and still have it in my phone.The third chair had an uneven footrest and after sitting in the chair for a few days noticed it was doing the same as the first chair,tilting to the right and again I am sitting at an angle.They keep saying they suffered loss of revenue and they did not charge a delivery chargeThey advertise in Today's News-Herald that their delivery is free.I also had a loss; I am years old on a fixed income If Showplace does not honor the warranty I will have to pay to haul this chair to the dump and buy a new one.The manufacturer dumped inferior product on Showplace, that is between the store and them They still need to honor the warranty with me.There is additional information that I did not have in my letter to you dated June 7,2015. My son was here and I asked him to turn the chair over and check the serial numberI was unable to do this myself. As was my suspicion the serial numbers are the sameThey just gave me back the inferior first chair that was sinking to the right (***) and claimed they were giving me a new chair No wonder I was having problems with itThey just did a temporary fix on it that did not last. In the very first correspondence with you I stated in my follow up notes that I was suspicious of this but could not prove it Now I can.Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Madame/Sir:I have received your correspondence with Showplace FurnitureI appreciate thatThere are a few statements Showplace made that I need to addressAll three chairs have been manufacturing defects The first chair tilted to the right and I was sitting on an angleThey did send out an upholstery repairman who took the chair apart and said it could not be repaired It also was uneven from bottom of chair to floor by X and inchShowplace must have a copy of his report in their file Unfortunately I did not ask for a copy.The second chair had a crease in the upholstery I send [redacted] a text picture of this and still have it in my phone.The third chair had an uneven footrest and after sitting in the chair for a few days noticed it was doing the same as the first chair,tilting to the right and again I am sitting at an angle.They keep saying they suffered loss of revenue and they did not charge a delivery chargeThey advertise in Today's News-Herald that their delivery is free.I also had a loss; I am years old on a fixed income If Showplace does not honor the warranty I will have to pay to haul this chair to the dump and buy a new one.The manufacturer dumped inferior product on Showplace, that is between the store and them They still need to honor the warranty with me.There is additional information that I did not have in my letter to you dated June 7,My son was here and I asked him to turn the chair over and check the serial numberI was unable to do this myselfAs was my suspicion the serial numbers are the sameThey just gave me back the inferior first chair that was sinking to the right ( [redacted] ) and claimed they were giving me a new chair No wonder I was having problems with itThey just did a temporary fix on it that did not lastIn the very first correspondence with you I stated in my follow up notes that I was suspicious of this but could not prove it Now I can.Regards, [redacted]
To whom it may concern,Thank you for mediating *** concern with Showplace Fashion Furniture*** original recliner purchase was April 15, and we did not charge a delivery fee*** was not comfortable sitting in the chair and told us about itWe sent a serviceman to a
s the
chair and again we did not charge her a feeShe preferred a new chair so we replaced it with a new one on June 6, 2014; again at no charge for the pick up or deliveryAfter several weeks, *** told us that a neighbor noticed a crease in the chair's fabricWe really want our customers to be happy with their purchase and with their experienceHowever, we are not able to incur excess loss on the sale of one item in which all our efforts to satisfy the customer have been unsuccessfulWe decided to replace the chair again, with the condition that this would be the final replacement, which *** was told and agreed toThe third chair was delivered to her on October 7, Once again we did not charge her a pick up or delivery feeBy the time she told us she had a concern about the foot padding on the third chair, the manufacturer had denied our request to deem the returned chair as defectiveMeaning that Showplace Fashion Furniture took a total loss on that itemWe explained this to *** and also discussed that she had accepted the third chair as final replacement*** said she was happier with the second chairWe offered to pick up the third chair and re-deliver the second chairThen *** decided that she wouldn't be satisfied with that eitherUnfortunately, we have exhausted all of our options. Best Regards, ***
Thank you for continuing to mediate this concernShowplace Furniture does offer free delivery of purchased itemsAny additional service calls, product pick up, or product re-deliveries have a $fee eachIn this case, we made our best attempts to resolve our customers concerns and to satisfy our customerWe have given her three recliners, the third being final and did not charge her any additional fees. Ms*** wrote if this is not resolved she will have to pay for haul away and buy a new chairIn an effort to provide resolve, Showplace is willing to provide her a $credit towards the purchase of any recliner she choosesWe will also not charge her the $removal and disposal feeThe credit is good for days and expires on July 20, 2015.Thank you, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Madame/Sir:I have received your correspondence with Showplace FurnitureI appreciate thatThere are a few statements Showplace made that I need to address. All three chairs have been manufacturing defects The first chair tilted to the right and I was sitting on an angleThey did send out an upholstery repairman who took the chair apart and said it could not be repaired It also was uneven from bottom of chair to floor by X and inchShowplace must have a copy of his report in their file Unfortunately I did not ask for a copy.The second chair had a crease in the upholstery I send *** a text picture of this and still have it in my phone.The third chair had an uneven footrest and after sitting in the chair for a few days noticed it was doing the same as the first chair,tilting to the right and again I am sitting at an angle.They keep saying they suffered loss of revenue and they did not charge a delivery chargeThey advertise in Today's News-Herald that their delivery is free.I also had a loss; I am years old on a fixed income If Showplace does not honor the warranty I will have to pay to haul this chair to the dump and buy a new one.The manufacturer dumped inferior product on Showplace, that is between the store and them They still need to honor the warranty with me.There is additional information that I did not have in my letter to you dated June 7,2015. My son was here and I asked him to turn the chair over and check the serial numberI was unable to do this myself. As was my suspicion the serial numbers are the sameThey just gave me back the inferior first chair that was sinking to the right (***) and claimed they were giving me a new chair No wonder I was having problems with itThey just did a temporary fix on it that did not last. In the very first correspondence with you I stated in my follow up notes that I was suspicious of this but could not prove it Now I can.Regards,
*** ***