Good afternoon, On or around November of our "check engine" light came on We immediately brought it into our mechanic and had him take a look at it and pull the codes He informed us that it was a major issue (timing chain issues) After some research, he informed us that there was a "Special Coverage Adjustment - Timing Chain Wear (June 29, 2012) # [redacted] " for our vehicle and that the repair would be performed at no charge to us We then chose to have the vehicle towed to the nearest certified " [redacted] Dealer" to ensure that the repair was done properly by one of your certified mechanics Our own mechanic could've very well performed the service, but we decided against that, as we did not want to risk having such a large costly repair done at a local garage Needless to say, that was a big mistake on our part! Our vehicle, a [redacted] CTS, VIN # [redacted] , with only 75,miles on it - was towed to Bill Dodge Auto Group, Saunders Way, Westbrook, ME
I re-leased a vehicle with Bill Dodge, June The agreement in my lease was that they would cover the costs of my last remaining car payments along with the over mileage on the vehicleNeither were doneI opened a complaint through Revdex.com In October and Bill Dodge made a payment to me in November for the remaining payments on the vehicle but by this time, the payments were so late that it had already been reported to my credit bureau as late payments and dropped my score more than pointsI have tried emailing, calling and going into the Westbrook Bill Dodge and have had no luckI have been contacting [redacted] since this happened (October 2017) and also have not had any luckI still have a balance of $for my over mileage that Bill Dodge told me they would pay for and I am getting collection notices from [redacted] now
I was in an at fault accident in JanuaryMy car was sent to a local auto body shop for body workThey discovered the steering rack needed to be replaced and sent it to Bill Dodge [redacted] , the local certified [redacted] Dealer and Repair FacilityThe car was at Bill Dodge for over monthsThey installed the steering rack incorrectly causing damage to other components of the vehicleThey were not able to pinpoint what was wrong with the vehicle and took weeks to diagnose simple issues, all while I did not have a vehicleAll parties involved (Insurance Company, Body Shop, Myself) all had very very poor customer service experience when dealing this this dealership and its staff that seemed to know nothing about how to repair vehiclesThey wasted my time and now I cannot get a reasonable trade in value for my vehicle
I bought my *** Xfrom this company months agoGreat carIt was due for new brakes so I scheduled an appointment with *** ***During my initial call, the woman informed me that the service would be free bc it was covered under warrantyI told my husband this and he asked me to please call again and make sureSo I didI spoke with a different employee who also told me they were coveredThen when I dropped my car off in the morning I asked a 3rd timeAgain hey assured me it was coveredLong story short they called me hours later to say they made a mistake and the brakes weren't covered and now I had to pay for themMy warranty apparently expired at 50,miles and I was at 56,000, but no one thought to check this information before they began the workIn addition, to add insult to injury, the mechanic damaged the roters while removing the brake pads and they couldn't get the old pads back on, so I was forced to have them finish the job and pay for themWe will never buy from *** *** again, they have very misleading practices
Used vehicle was sold to me with a new sticker and day warrenty, took vehicle to another garage and had used vehicle inspection done and failed for serious issues with front end, vehicle had also been in an accident and repainted and dealer knew and never told me, the following business day after I bought the truck I called and asked them to take it back and said I wanted the truck I traded in back and they told me it was gone to "auction" I had truck for two months and it was at their garage for weeks off and on out out the eight weeks I owned itTruck needed whole new front end, steering column, check engine light stabilitrak light, shocks, windows didn't work right from body damage, tailgate wouldn't close right, hidden rust all over truck, rocker rotted, inside quarter panel rotted, made multiple attempts for them to take truck back
Good afternoon,
On or around November of our "check engine" light came on We immediately brought it into our mechanic and had him take a look at it and pull the codes He informed us that it was a major issue (timing chain issues) After some research, he informed us that there was a "Special Coverage Adjustment - Timing Chain Wear (June 29, 2012) #***" for our vehicle and that the repair would be performed at no charge to us
We then chose to have the vehicle towed to the nearest certified "*** Dealer" to ensure that the repair was done properly by one of your certified mechanics Our own mechanic could've very well performed the service, but we decided against that, as we did not want to risk having such a large costly repair done at a local garage Needless to say, that was a big mistake on our part!
Our vehicle, a *** CTS, VIN #***, with only 75,miles on it - was towed to Bill Dodge Auto Group, Saunders Way, Westbrook, ME
I purchased a truck from Bill Dodge on 2/27/Before purchasing I notices some damage to the passenger doorThe sales manager *** *** assured me in writing that he would fix itUpon picking up the vehicle I noticed that the door was not fixed however it was worse after a failed attempt at fixing itThey tried again to fix it only making it worseI contacted the General Manager *** *** and he proceeded to tell me that they worked on it three times and that it keeps getting worseHe was unwilling to look at my documentation of the sales manager admitting to the damage or the promises to fix the damageHe told me if I would like it fixed to do it myself or contact my attorneyHe continued to yell at me saying that he didn't care if he lost my business*** *** and *** *** should be ashamed of themselves for their lying and dishonesty
In addition to this problem I was also sold the vehicle with no gas in itI had to leave the dealer and drive to the gas
I feel a local autodealer's service dept, through negligence, led to my car's engine seizing
I have a *** *** that had been having some trouble with its turboI brought the vehicle to one shop near my house and they tried to clean a sticking valveThat didn't work, but the car--other than the lack of a turbo--worked just fineI then took the vehicle to another shopThey looked at it, but advised that I go to the dealer since they had access to all the parts, etcI didn't want to go to the dealer in question, because every time I go there, they're into me for $1,They always tell me my tires are severely worn and I need to replace all right away
I brought the car to the dealer and explained the history on the turboThey looked at it and told me that I needed to replace the valve that was previously cleaned and that there was a small leak in the turbo gasketI authorized replacement of the valve and the gaskettrue to form, they also tried to tell me my t
We bought extended warranty on vehicle with assurance it was bumper to bumperCome to find out it covered nothing Husband and I scheduled appointment with general manager of dealership, mr *** Told him we were very disappointed and felt we had been misinformed about the extended warrantyHe advised that he would take care of the bill for the service we were having performed on that date but that we should consider a new vehicle or a prorated refund of the warranty which was originally $ We spoke to the new car department and test drove some vehicles but due to my husbands severe disabilities we must have a vehicle large enough for him to comtorbaly ride in Their large vehicles were completely out of our price rangeWe found a minivan at a different dealership which we purchasedWe traded in our Bill Dodge vehicle days later I went to Bill Dodge to cancel my extended warranty as I had purchased a minivan elsewhere I was not allowed to cancel the warranty until I
I was in an at fault accident in JanuaryMy car was sent to a local auto body shop for body workThey discovered the steering rack needed to be replaced and sent it to Bill Dodge ***, the local certified *** Dealer and Repair FacilityThe car was at Bill Dodge for over monthsThey installed the steering rack incorrectly causing damage to other components of the vehicleThey were not able to pinpoint what was wrong with the vehicle and took weeks to diagnose simple issues, all while I did not have a vehicleAll parties involved (Insurance Company, Body Shop, Myself) all had very very poor customer service experience when dealing this this dealership and its staff that seemed to know nothing about how to repair vehiclesThey wasted my time and now I cannot get a reasonable trade in value for my vehicle
I released a vehicle through Bill Dodge Auto Group in Westbrook Maine back in June of In my agreement they agreed to pay for the remaining two payments on my previous vehicle and also the over-mileage charges from ***Bill Dodge never sent out a check to *** so I was charged for those amountsI have been trying to get in touch with Bill Dodge since this first occurred in July of I have made numerous phonecalls and left voicemails and emails with no responseI also attempted to go in and was told they were busy and no one could speak with me and another time they told me that they sent out the money to *** and there was nothing else they could doI am looking to seek a refund of $for what I was chargedI have a signed leasing agreement with Bill Dodge that states they would pay those charges
I regret ever buying a vehicle with Bill DodgeThe time spent dealing with this company has been a nightmare filled with harassment by the salesmen, degradement by the service department and lack of professionalism on both endsThe work done by the service center is sub parThe last two times I’ve had service done with the dealer, I have received my vehicle back dirty, with no gas, and this last week my vehicle was given back to me covered in scratches and dings through my paintI left multiple voicemails with management about the damage and how disgraceful my treatment has been, yet no one called me backI am beside myself with how such unprofessional employees are allowed to treat their customers and that such a place is still in business
I re-leased a vehicle with Bill Dodge, June The agreement in my lease was that they would cover the costs of my last remaining car payments along with the over mileage on the vehicleNeither were doneI opened a complaint through Revdex.com In October and Bill Dodge made a payment to me in November for the remaining payments on the vehicle but by this time, the payments were so late that it had already been reported to my credit bureau as late payments and dropped my score more than pointsI have tried emailing, calling and going into the Westbrook Bill Dodge and have had no luckI have been contacting *** *** since this happened (October 2017) and also have not had any luckI still have a balance of $for my over mileage that Bill Dodge told me they would pay for and I am getting collection notices from *** now
Good afternoon, On or around November of our "check engine" light came on We immediately brought it into our mechanic and had him take a look at it and pull the codes He informed us that it was a major issue (timing chain issues) After some research, he informed us that there was a "Special Coverage Adjustment - Timing Chain Wear (June 29, 2012) # [redacted] " for our vehicle and that the repair would be performed at no charge to us We then chose to have the vehicle towed to the nearest certified " [redacted] Dealer" to ensure that the repair was done properly by one of your certified mechanics Our own mechanic could've very well performed the service, but we decided against that, as we did not want to risk having such a large costly repair done at a local garage Needless to say, that was a big mistake on our part! Our vehicle, a [redacted] CTS, VIN # [redacted] , with only 75,miles on it - was towed to Bill Dodge Auto Group, Saunders Way, Westbrook, ME
I re-leased a vehicle with Bill Dodge, June The agreement in my lease was that they would cover the costs of my last remaining car payments along with the over mileage on the vehicleNeither were doneI opened a complaint through Revdex.com In October and Bill Dodge made a payment to me in November for the remaining payments on the vehicle but by this time, the payments were so late that it had already been reported to my credit bureau as late payments and dropped my score more than pointsI have tried emailing, calling and going into the Westbrook Bill Dodge and have had no luckI have been contacting [redacted] since this happened (October 2017) and also have not had any luckI still have a balance of $for my over mileage that Bill Dodge told me they would pay for and I am getting collection notices from [redacted] now
I was in an at fault accident in JanuaryMy car was sent to a local auto body shop for body workThey discovered the steering rack needed to be replaced and sent it to Bill Dodge [redacted] , the local certified [redacted] Dealer and Repair FacilityThe car was at Bill Dodge for over monthsThey installed the steering rack incorrectly causing damage to other components of the vehicleThey were not able to pinpoint what was wrong with the vehicle and took weeks to diagnose simple issues, all while I did not have a vehicleAll parties involved (Insurance Company, Body Shop, Myself) all had very very poor customer service experience when dealing this this dealership and its staff that seemed to know nothing about how to repair vehiclesThey wasted my time and now I cannot get a reasonable trade in value for my vehicle
I bought my *** Xfrom this company months agoGreat carIt was due for new brakes so I scheduled an appointment with *** ***During my initial call, the woman informed me that the service would be free bc it was covered under warrantyI told my husband this and he asked me to please call again and make sureSo I didI spoke with a different employee who also told me they were coveredThen when I dropped my car off in the morning I asked a 3rd timeAgain hey assured me it was coveredLong story short they called me hours later to say they made a mistake and the brakes weren't covered and now I had to pay for themMy warranty apparently expired at 50,miles and I was at 56,000, but no one thought to check this information before they began the workIn addition, to add insult to injury, the mechanic damaged the roters while removing the brake pads and they couldn't get the old pads back on, so I was forced to have them finish the job and pay for themWe will never buy from *** *** again, they have very misleading practices
Used vehicle was sold to me with a new sticker and day warrenty, took vehicle to another garage and had used vehicle inspection done and failed for serious issues with front end, vehicle had also been in an accident and repainted and dealer knew and never told me, the following business day after I bought the truck I called and asked them to take it back and said I wanted the truck I traded in back and they told me it was gone to "auction" I had truck for two months and it was at their garage for weeks off and on out out the eight weeks I owned itTruck needed whole new front end, steering column, check engine light stabilitrak light, shocks, windows didn't work right from body damage, tailgate wouldn't close right, hidden rust all over truck, rocker rotted, inside quarter panel rotted, made multiple attempts for them to take truck back
Good afternoon,
On or around November of our "check engine" light came on We immediately brought it into our mechanic and had him take a look at it and pull the codes He informed us that it was a major issue (timing chain issues) After some research, he informed us that there was a "Special Coverage Adjustment - Timing Chain Wear (June 29, 2012) #***" for our vehicle and that the repair would be performed at no charge to us
We then chose to have the vehicle towed to the nearest certified "*** Dealer" to ensure that the repair was done properly by one of your certified mechanics Our own mechanic could've very well performed the service, but we decided against that, as we did not want to risk having such a large costly repair done at a local garage Needless to say, that was a big mistake on our part!
Our vehicle, a *** CTS, VIN #***, with only 75,miles on it - was towed to Bill Dodge Auto Group, Saunders Way, Westbrook, ME
I purchased a truck from Bill Dodge on 2/27/Before purchasing I notices some damage to the passenger doorThe sales manager *** *** assured me in writing that he would fix itUpon picking up the vehicle I noticed that the door was not fixed however it was worse after a failed attempt at fixing itThey tried again to fix it only making it worseI contacted the General Manager *** *** and he proceeded to tell me that they worked on it three times and that it keeps getting worseHe was unwilling to look at my documentation of the sales manager admitting to the damage or the promises to fix the damageHe told me if I would like it fixed to do it myself or contact my attorneyHe continued to yell at me saying that he didn't care if he lost my business*** *** and *** *** should be ashamed of themselves for their lying and dishonesty
In addition to this problem I was also sold the vehicle with no gas in itI had to leave the dealer and drive to the gas
I feel a local autodealer's service dept, through negligence, led to my car's engine seizing
I have a *** *** that had been having some trouble with its turboI brought the vehicle to one shop near my house and they tried to clean a sticking valveThat didn't work, but the car--other than the lack of a turbo--worked just fineI then took the vehicle to another shopThey looked at it, but advised that I go to the dealer since they had access to all the parts, etcI didn't want to go to the dealer in question, because every time I go there, they're into me for $1,They always tell me my tires are severely worn and I need to replace all right away
I brought the car to the dealer and explained the history on the turboThey looked at it and told me that I needed to replace the valve that was previously cleaned and that there was a small leak in the turbo gasketI authorized replacement of the valve and the gaskettrue to form, they also tried to tell me my t
We bought extended warranty on vehicle with assurance it was bumper to bumperCome to find out it covered nothing Husband and I scheduled appointment with general manager of dealership, mr *** Told him we were very disappointed and felt we had been misinformed about the extended warrantyHe advised that he would take care of the bill for the service we were having performed on that date but that we should consider a new vehicle or a prorated refund of the warranty which was originally $ We spoke to the new car department and test drove some vehicles but due to my husbands severe disabilities we must have a vehicle large enough for him to comtorbaly ride in Their large vehicles were completely out of our price rangeWe found a minivan at a different dealership which we purchasedWe traded in our Bill Dodge vehicle days later I went to Bill Dodge to cancel my extended warranty as I had purchased a minivan elsewhere I was not allowed to cancel the warranty until I
I was in an at fault accident in JanuaryMy car was sent to a local auto body shop for body workThey discovered the steering rack needed to be replaced and sent it to Bill Dodge ***, the local certified *** Dealer and Repair FacilityThe car was at Bill Dodge for over monthsThey installed the steering rack incorrectly causing damage to other components of the vehicleThey were not able to pinpoint what was wrong with the vehicle and took weeks to diagnose simple issues, all while I did not have a vehicleAll parties involved (Insurance Company, Body Shop, Myself) all had very very poor customer service experience when dealing this this dealership and its staff that seemed to know nothing about how to repair vehiclesThey wasted my time and now I cannot get a reasonable trade in value for my vehicle
I released a vehicle through Bill Dodge Auto Group in Westbrook Maine back in June of In my agreement they agreed to pay for the remaining two payments on my previous vehicle and also the over-mileage charges from ***Bill Dodge never sent out a check to *** so I was charged for those amountsI have been trying to get in touch with Bill Dodge since this first occurred in July of I have made numerous phonecalls and left voicemails and emails with no responseI also attempted to go in and was told they were busy and no one could speak with me and another time they told me that they sent out the money to *** and there was nothing else they could doI am looking to seek a refund of $for what I was chargedI have a signed leasing agreement with Bill Dodge that states they would pay those charges
I regret ever buying a vehicle with Bill DodgeThe time spent dealing with this company has been a nightmare filled with harassment by the salesmen, degradement by the service department and lack of professionalism on both endsThe work done by the service center is sub parThe last two times I’ve had service done with the dealer, I have received my vehicle back dirty, with no gas, and this last week my vehicle was given back to me covered in scratches and dings through my paintI left multiple voicemails with management about the damage and how disgraceful my treatment has been, yet no one called me backI am beside myself with how such unprofessional employees are allowed to treat their customers and that such a place is still in business
I re-leased a vehicle with Bill Dodge, June The agreement in my lease was that they would cover the costs of my last remaining car payments along with the over mileage on the vehicleNeither were doneI opened a complaint through Revdex.com In October and Bill Dodge made a payment to me in November for the remaining payments on the vehicle but by this time, the payments were so late that it had already been reported to my credit bureau as late payments and dropped my score more than pointsI have tried emailing, calling and going into the Westbrook Bill Dodge and have had no luckI have been contacting *** *** since this happened (October 2017) and also have not had any luckI still have a balance of $for my over mileage that Bill Dodge told me they would pay for and I am getting collection notices from *** now