Tom's Driving Academy, LLC

Tom's Driving Academy never told this customer she would not receive a refund She has waited some time, and her note is still in the open file to complete While she did sign a contract that said no refund, we have told her we would refund her a portion of her money minus any administrative fees

Tom's Driving Academy is looking in to this We do not purposely attempt to avoid any customer As expressed in my last response The email was not opened and we obviously were at fault We do believe that email is not the only form of communication that can be used should there be a concern If you did not see a response, then we should have gotten a phone call We are working on this and it should be resolved quickly

Tom's Driving Academy has never threatened that there would be a stiff penalty for going directly to the DMV for a drive test This is a service we offer and did complete for this student All paperwork the parents signs on the first day of class is paperwork received from the Department of Transportation, Driver Education Department If this parent had a concern it should have been addressed at the beginning of the program I left a message on this person's phone stating we have to order the certificates from ODOT I did call ODOT today and ask why that was not sent to me and that I needed to order another certificate I have also told him on his voicemail that ODOT did promise they would send it in tomorrow mornings mail I will receive it at the office by Saturday 1/9/and will hand deliver it to this parent

This customer is correct they did email on 12/30/ That message was not opened and therefore there was no response I did not see that message I am not sure where it was said it would be received one week after the program The office does not set deadlines You
are correct months is too long You will remember we were delayed by the machine that makes the card did break I will again check with Salem as to why I have not received that certificate It will be my first priority tomorrow We at the office do not create the cards They are ordered and created in Salem

Tom's Driving Academy has never threatened that there would be a stiff penalty for going directly to the DMV for a drive test This is a service we offer and did complete for this student All paperwork the parents signs on the first day of class is paperwork received from the Department
of Transportation, Driver Education Department If this parent had a concern it should have been addressed at the beginning of the program I left a message on this person's phone stating we have to order the certificates from ODOT I did call ODOT today and ask why that was not sent to me and that I needed to order another certificate I have also told him on his voicemail that ODOT did promise they would send it in tomorrow mornings mail I will receive it at the office by Saturday 1/9/and will hand deliver it to this parent

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
It's been nearly weeks now since the completion of the class and no certificateVoicemails from the owner of Tom's Driving Academy went like this:
We have sent out the certificates
We'll check the computer to see when the certificate was ordered from ODOT
Will find out if ODOT sent it to the wrong student's address and determine if it had been returned to Tom's
The certificates are ordered from ODOT and then sent to Tom's and then they send it to the student
Finally, my son's name is on the computer at ODOT
None of this was communicated and from the response I got, I'm still confusedWhich is it? Did tom's send the certificates? did ODOT send the certificates? Did they send it to Tom's or did they send it to us? A business owner should be crystal clear about how the process works, how long it will take, and then communicate that clearly to the student/parentHad this process occurred, I wouldn't be writing this now
weeks and poor communication are unacceptableAnd yes, we were told we would be charged a hefty fee if our son decided to go to DMV to take his drivers test after already taking the test through Tom'sWhen this much time elapses, what does this business expect people to do? I feel had I not pressured to report the business, we would have never received a phone call and gotten this far in the process
Sincerely,*** ***

Complaint: ***I am rejecting this response because: This issue will not be resolved until the certificate has been received by myself. Sincerely,*** ***

Tom's Driving Academy is looking in to this
We do not purposely attempt to avoid any customer As expressed in my last response The email was not opened and we obviously were at fault We do believe that email is not the only form of communication that can be used should there be a concern If you did not see a response, then we should have gotten a phone call We are working on this and it should be resolved quickly

I responded to an email from this person stating that I would be at the classroom today (Thursday, 1/14) he can pick it up there

Complaint: ***I am rejecting this response because:
No email was received in my personal or business emailNo voicemail either. I have no idea what class this person will be in or what time.Sincerely,*** ***

Her son was at the classroom to pick up the certificate yesterday He knew who to pick it up from and where

Complaint: ***I am rejecting this response because:
I filed a complaint in January and the issue STILL HAS NOT BEEN RESOLVED! My son completed the driving course in JULYof 2015, and months later we still DO NOT HAVE THE CERTIFICATE WE PAID FOR! I have called and emailed with no response - then went in and talked to her face to faceSTILL NO CERTIFICATE!! I don't know what I need to do to get this certificate???
RECEIVE THE CERTIFICATE that we paid for and my son earned months ago! That is all
Sincerely,*** ***

Tom's Driving Academy never told this customer she would not receive a refund She has waited some time, and her note is still in the open file to complete While she did sign a contract that said no refund, we have told her we would refund her a portion of her money minus any
administrative fees

I responded to this person's email and he will be at the classroom on Sunday to pick this up

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***