Re: Complaint [redacted] ,We disagree with the customers review of events and regret they feel we have not performed the contracted scope of workWe did break a piece of glass, which turned out to be custom and took multiple weeks to procure from the proprietary manufacturerOnce the replacement glass was received we immediately scheduled the installationThe customer did not pay the amount in December as statedA 50% deposit was received 01/08/and the balance wasreceived 05/19/16.Order of events:12/14/Proposal generated01/08/50% deposit received03/09/Work started03/10/Remaining work completed, except for glass that WGC broke ()5/19/Balance paid07/07/Custom replacement glass received07/11/Custom glass installedPer the correspondence the customer has the following issues:1) Possible missed section of re-sealed areaSee below2) piece of glass broken by WGCReplaced on 07/11/3) Sweat/smear marksSee below.We offer to:1) Inspect the area of work scope to determine if any of the resealing scope has not be performed.If determined that a section was missed, we will complete it, 2) While inspecting the area of work scope we will clean the sweat/Smear marks off the pieces of glass inquestion.Please advise if we are to proceed with scheduling an inspection.Sincerely, Woodbridge Glass Company, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because the core part of my complaint is that we spent $for sealant job They missed an area, broke a window and upon repairing it refused to clean up a mess They suggested that I get my own ladder and climb up stories, crawl up on glass and clean it myself This entire process took months of headaches with this vendor and should have been a very simple job
Washington, DC Attention: *** ***, Dispute Resolution Team LeaderAugust 9, 2016Re: *** Complaint (***)To Whom it may concern,Woodbridge Glass strives to complete each job not only to industry standards, but also to the satisfaction of each customerWe deeply regret that this
customer does not feel this job has met those standards.Please find the attached timeline and summary of issues encountered with this orderThere is additional correspondence available to corroborate this timeline and summary that can be supplied if necessary (approximately 50-pages.)We have gone to great lengths to resolve each complaint and issue for this customer, when in fact she was cautioned and acknowledged that no warranty/guarantee would be provided on the work, prior to the work being performedDespite this, Woodbridge glass has made numerous trips and has corresponded both verbally and via email in an effort to resolve, satisfy, and complete this job to the satisfaction of the customerThe customer's final complaint was in regards to sweat having dripped onto the glass during installationThis glass was outside of the original scope of work, however, because the breakage occurred when the job We were performing was taking place, we took responsibilityThe lapse of time in this matter is partly due to the insistence of the customer that Woodbridge Glass originally installed this glass, which, after some research, was found to be untrueWoodbridge Glass hired a subcontractor recommended by the glass manufacturer to complete this projectThat subcontractor was removed from the job by the customerAs a result, Woodbridge Glass then obtained the glass directly from the manufacturer as a result and installed it for the customer, who was again advised that no warranty could be issued as this was not a product Woodbridge Glass typically dealt with additionally the manufacturer requirement of a recommended subcontractor having completed the installation would not be metFinally, Woodbridge Glass has extended an offer which still stands; that, if the customer experiences any additional issues, to contact us and we would do what we can to assistWe have not heard from her since completion.Once again Woodbridge Glass Company strives for 100% customer satisfaction and sincerely apologizes that this project apparently has not been completed to the satisfaction of the customer.If the Revdex.com has any questions or would like additional information in resolving this matter please do not hesitate to callPlease also update the email on file for our company to admin(G)\woodbridgeglassco.com, which is checked continuously.We appreciate your consideration in this matter,
Re: Complaint *** ***,We disagree with the customers review of events and regret they feel we have not performed the contracted scope of workWe did break a piece of glass, which turned out to be custom and took multiple weeks to procure from the proprietary manufacturerOnce the replacement glass was received we immediately scheduled the installationThe customer did not pay the amount in December as statedA 50% deposit was received 01/08/and the balance wasreceived 05/19/16.Order of events:12/14/Proposal generated01/08/50% deposit received03/09/Work started03/10/Remaining work completed, except for glass that WGC broke ()5/19/Balance paid07/07/Custom replacement glass received07/11/Custom glass installedPer the correspondence the customer has the following issues:1) Possible missed section of re-sealed areaSee below2) piece of glass broken by WGCReplaced on 07/11/3) Sweat/smear marksSee below.We offer to:1) Inspect the area of work scope to determine if any of the resealing scope has not be performed.If determined that a section was missed, we will complete it, 2) While inspecting the area of work scope we will clean the sweat/Smear marks off the pieces of glass inquestion.Please advise if we are to proceed with scheduling an inspection.Sincerely, Woodbridge Glass Company, Inc
Re: Complaint [redacted] ,We disagree with the customers review of events and regret they feel we have not performed the contracted scope of workWe did break a piece of glass, which turned out to be custom and took multiple weeks to procure from the proprietary manufacturerOnce the replacement glass was received we immediately scheduled the installationThe customer did not pay the amount in December as statedA 50% deposit was received 01/08/and the balance wasreceived 05/19/16.Order of events:12/14/Proposal generated01/08/50% deposit received03/09/Work started03/10/Remaining work completed, except for glass that WGC broke ()5/19/Balance paid07/07/Custom replacement glass received07/11/Custom glass installedPer the correspondence the customer has the following issues:1) Possible missed section of re-sealed areaSee below2) piece of glass broken by WGCReplaced on 07/11/3) Sweat/smear marksSee below.We offer to:1) Inspect the area of work scope to determine if any of the resealing scope has not be performed.If determined that a section was missed, we will complete it, 2) While inspecting the area of work scope we will clean the sweat/Smear marks off the pieces of glass inquestion.Please advise if we are to proceed with scheduling an inspection.Sincerely, Woodbridge Glass Company, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because the core part of my complaint is that we spent $for sealant job They missed an area, broke a window and upon repairing it refused to clean up a mess They suggested that I get my own ladder and climb up stories, crawl up on glass and clean it myself This entire process took months of headaches with this vendor and should have been a very simple job
Washington, DC Attention: *** ***, Dispute Resolution Team LeaderAugust 9, 2016Re: *** Complaint (***)To Whom it may concern,Woodbridge Glass strives to complete each job not only to industry standards, but also to the satisfaction of each customerWe deeply regret that this
customer does not feel this job has met those standards.Please find the attached timeline and summary of issues encountered with this orderThere is additional correspondence available to corroborate this timeline and summary that can be supplied if necessary (approximately 50-pages.)We have gone to great lengths to resolve each complaint and issue for this customer, when in fact she was cautioned and acknowledged that no warranty/guarantee would be provided on the work, prior to the work being performedDespite this, Woodbridge glass has made numerous trips and has corresponded both verbally and via email in an effort to resolve, satisfy, and complete this job to the satisfaction of the customerThe customer's final complaint was in regards to sweat having dripped onto the glass during installationThis glass was outside of the original scope of work, however, because the breakage occurred when the job We were performing was taking place, we took responsibilityThe lapse of time in this matter is partly due to the insistence of the customer that Woodbridge Glass originally installed this glass, which, after some research, was found to be untrueWoodbridge Glass hired a subcontractor recommended by the glass manufacturer to complete this projectThat subcontractor was removed from the job by the customerAs a result, Woodbridge Glass then obtained the glass directly from the manufacturer as a result and installed it for the customer, who was again advised that no warranty could be issued as this was not a product Woodbridge Glass typically dealt with additionally the manufacturer requirement of a recommended subcontractor having completed the installation would not be metFinally, Woodbridge Glass has extended an offer which still stands; that, if the customer experiences any additional issues, to contact us and we would do what we can to assistWe have not heard from her since completion.Once again Woodbridge Glass Company strives for 100% customer satisfaction and sincerely apologizes that this project apparently has not been completed to the satisfaction of the customer.If the Revdex.com has any questions or would like additional information in resolving this matter please do not hesitate to callPlease also update the email on file for our company to admin(G)\woodbridgeglassco.com, which is checked continuously.We appreciate your consideration in this matter,
Re: Complaint *** ***,We disagree with the customers review of events and regret they feel we have not performed the contracted scope of workWe did break a piece of glass, which turned out to be custom and took multiple weeks to procure from the proprietary manufacturerOnce the replacement glass was received we immediately scheduled the installationThe customer did not pay the amount in December as statedA 50% deposit was received 01/08/and the balance wasreceived 05/19/16.Order of events:12/14/Proposal generated01/08/50% deposit received03/09/Work started03/10/Remaining work completed, except for glass that WGC broke ()5/19/Balance paid07/07/Custom replacement glass received07/11/Custom glass installedPer the correspondence the customer has the following issues:1) Possible missed section of re-sealed areaSee below2) piece of glass broken by WGCReplaced on 07/11/3) Sweat/smear marksSee below.We offer to:1) Inspect the area of work scope to determine if any of the resealing scope has not be performed.If determined that a section was missed, we will complete it, 2) While inspecting the area of work scope we will clean the sweat/Smear marks off the pieces of glass inquestion.Please advise if we are to proceed with scheduling an inspection.Sincerely, Woodbridge Glass Company, Inc