Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10107814, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Despues de la llamada que recibi de Ustedes (Revdex.com) en la que preguntaron si estaba resuelta favorablemente la reparacion de Buick Rendevous 'y Udsmismos llamaron al AMC Taller, en ese mismo dia pero unas horas despues fue llevada al taller para su reparacion otra vez (9/8/14) y a la fecha 9/25/la recogi de Nuevo en peor condicion que la anterior, ya que al encender suena diferente, pesada, al bajar la varilla de los cambios algo suena afuera enfrente al ir para adelante y atras, no tiene fuerza e inmediatamente al ir para el frente tambien se oye sonido fuerte como fierroMe presente al taller el 9/29/y la persona al frente *** fue testigo de los mismos y aumentados DETALLES que siguen quedando,me dijo que la llevara al dia siguiente el 9/30/y asi fue, dijeron la revisarian al terminar el dia llame para preguntar por el diagnostic de dicha SUV, el sr*** dijo todavia la estaba manejando el Sr *** y NO saben que tiene y continuan hacienda largas, y en mi familia con gastos extras y dificultades para transportarnos, estoy pagando seguro de autos sin utilizarlo, gasolina extra ademas de molestar a otra persona para que me transporte la familia y eso no es ni justo ni honesto de parte del "taller"? Esta vez estoy solicitando Urgente la cantidad justa de $1,685.00para llevar mi SUV a otro taller que es un presupuesto que me dieron en otro taller ademas de una cantidad Extra y justa que recompense los casi (nueve) meses de espera que no han servido de nada ya que la transmission que traia dicha SUV estaba en muuuucho mejor condicion que ahora y hasta la podia manejar y ahora la mayor parte de tiempo esta en el "taller" desde el de Enero hasta hoy de Octubre y donde nunca saben que tiene.Revdex.com Translation:After the call I received from You (Revdex.com ) in which I was asked if my complaint regarding, repair for Buick Rendevous '03, was resolved favorably and you also called the AMC WorkshopOn the same day but a few hours after speaking the SUV was taken to the workshop for repair again (09/08/14) now to todays’ date 9/25/I picked it up again in worse condition than before, because when you turn the ignition on, it sounds different, heavy, when you switch gears something makes noise outside in the frontWhen I go forward or reverse there is no force and when put in drive it makes a loud metal soundI went back to the shop on 9/29/and the person in front *** witnessed the increased DETAILS that are now there and continueHe told me to take the SUV the next day on 9/30/and they would check it at the end of the dayI called to ask for the diagnostic for said SUV, Mr*** said Mr*** was still driving it and they did not know what was wrong with itand my family with extra costs and difficulties for transportation, I'm paying car insurance without using it , extra gasoline, in addition to bothering another person to provide transportation to me and my familyAnd that is neither fair nor honest of this “shop” ?This time I’m urgently soliciting the just amount of $ 1,to take my SUV to another shop, that is a quote I got in another workshop plus an extra amount that is fair to reward the nearly nine () months of waiting that have not served a purpose since the transmission before was in waaaaay better condition than now and I could still drive the SUV Now most of the time its in the “shop” from January until today October 5, and they never know what’s wrong with it
Mr*** *** did in fact come in to our office on January 18, to pick up and pay for his vehicles engine and transmission, but the customer did not take the vehicle that dayThe reason he did not take the vehicle was because we noticed the axel seals were leaking, this did take two
weeks because the seals kept leaking we thought we had a set of seals that stopped the leak, there was no leaking and the customer picked up the car on January 28, and we even restarted the warranty for him starting on the 28th of JanuaryThe oil leak did keep reoccurring and each time the car would leak we would change the seals, we even replaced them with seals from the dealer and it would stop the leak and then a few days later it would leak againThe customer then told us that he was having this issue before and he had changed the axels and seals himself before he brought us the car to our shop to replace the engine and transmissionWe told the customer to buy new axels thinking that was the problemThe customer struggled as well in getting the right axels most of the time that we took was waiting on the customer to get the right axelsWe can only do so much when the customer is bringing us partsThe customer even went to the dealership to make sure that the axels were correct and even then it would leakWe then changed the transmission twice thinking that was the problem and that leak continuedOn the last time that the car was in our possession we test drove and it over heated, we found that there was a ripped hose and leaked water this damaged the head gasketsWe fixed the problem and replaced the hose at no charge to the customerSince he took the car on July 3, he has not called notified us of any issues with the carMr*** is more than welcome to come bring the car if there are any issues with the engine or transmission all he needs to do is call us or just come into our office we will be more than welcome to check the car
Thank you,
*** ***,
A.M.CJapanese Engines & Transmissions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10107814, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Despues de la llamada que recibi de Ustedes (Revdex.com) en la que preguntaron si estaba resuelta favorablemente la reparacion de Buick Rendevous 'y Udsmismos llamaron al AMC Taller, en ese mismo dia pero unas horas despues fue llevada al taller para su reparacion otra vez (9/8/14) y a la fecha 9/25/la recogi de Nuevo en peor condicion que la anterior, ya que al encender suena diferente, pesada, al bajar la varilla de los cambios algo suena afuera enfrente al ir para adelante y atras, no tiene fuerza e inmediatamente al ir para el frente tambien se oye sonido fuerte como fierroMe presente al taller el 9/29/y la persona al frente *** fue testigo de los mismos y aumentados DETALLES que siguen quedando,me dijo que la llevara al dia siguiente el 9/30/y asi fue, dijeron la revisarian al terminar el dia llame para preguntar por el diagnostic de dicha SUV, el sr*** dijo todavia la estaba manejando el Sr *** y NO saben que tiene y continuan hacienda largas, y en mi familia con gastos extras y dificultades para transportarnos, estoy pagando seguro de autos sin utilizarlo, gasolina extra ademas de molestar a otra persona para que me transporte la familia y eso no es ni justo ni honesto de parte del "taller"? Esta vez estoy solicitando Urgente la cantidad justa de $1,685.00para llevar mi SUV a otro taller que es un presupuesto que me dieron en otro taller ademas de una cantidad Extra y justa que recompense los casi (nueve) meses de espera que no han servido de nada ya que la transmission que traia dicha SUV estaba en muuuucho mejor condicion que ahora y hasta la podia manejar y ahora la mayor parte de tiempo esta en el "taller" desde el de Enero hasta hoy de Octubre y donde nunca saben que tiene.Revdex.com Translation:After the call I received from You (Revdex.com ) in which I was asked if my complaint regarding, repair for Buick Rendevous '03, was resolved favorably and you also called the AMC WorkshopOn the same day but a few hours after speaking the SUV was taken to the workshop for repair again (09/08/14) now to todays’ date 9/25/I picked it up again in worse condition than before, because when you turn the ignition on, it sounds different, heavy, when you switch gears something makes noise outside in the frontWhen I go forward or reverse there is no force and when put in drive it makes a loud metal soundI went back to the shop on 9/29/and the person in front *** witnessed the increased DETAILS that are now there and continueHe told me to take the SUV the next day on 9/30/and they would check it at the end of the dayI called to ask for the diagnostic for said SUV, Mr*** said Mr*** was still driving it and they did not know what was wrong with itand my family with extra costs and difficulties for transportation, I'm paying car insurance without using it , extra gasoline, in addition to bothering another person to provide transportation to me and my familyAnd that is neither fair nor honest of this “shop” ?This time I’m urgently soliciting the just amount of $ 1,to take my SUV to another shop, that is a quote I got in another workshop plus an extra amount that is fair to reward the nearly nine () months of waiting that have not served a purpose since the transmission before was in waaaaay better condition than now and I could still drive the SUV Now most of the time its in the “shop” from January until today October 5, and they never know what’s wrong with it
Mr*** *** did in fact come in to our office on January 18, to pick up and pay for his vehicles engine and transmission, but the customer did not take the vehicle that dayThe reason he did not take the vehicle was because we noticed the axel seals were leaking, this did take two
weeks because the seals kept leaking we thought we had a set of seals that stopped the leak, there was no leaking and the customer picked up the car on January 28, and we even restarted the warranty for him starting on the 28th of JanuaryThe oil leak did keep reoccurring and each time the car would leak we would change the seals, we even replaced them with seals from the dealer and it would stop the leak and then a few days later it would leak againThe customer then told us that he was having this issue before and he had changed the axels and seals himself before he brought us the car to our shop to replace the engine and transmissionWe told the customer to buy new axels thinking that was the problemThe customer struggled as well in getting the right axels most of the time that we took was waiting on the customer to get the right axelsWe can only do so much when the customer is bringing us partsThe customer even went to the dealership to make sure that the axels were correct and even then it would leakWe then changed the transmission twice thinking that was the problem and that leak continuedOn the last time that the car was in our possession we test drove and it over heated, we found that there was a ripped hose and leaked water this damaged the head gasketsWe fixed the problem and replaced the hose at no charge to the customerSince he took the car on July 3, he has not called notified us of any issues with the carMr*** is more than welcome to come bring the car if there are any issues with the engine or transmission all he needs to do is call us or just come into our office we will be more than welcome to check the car
Thank you,
*** ***,
A.M.CJapanese Engines & Transmissions