Tom's Small Engine Services

Business called, we are staying with the offer we gaveThe work on the unit was already done, I refunded that plus the $offer.?

Business called, we are staying with the offer we gaveThe work on the unit was already done, I refunded that plus the $offer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Since I never received my snow blower back How do I know the work was done Or even done to my satisfaction So how can I pay for something that there is no proof the work was done That is the reason the owner of this business reimbursed me back on my credit card for the services When I went to his place of business after he told me my snow blower was stolen Also, why should I take the lower amount when he originally offered me a snow blower he stated was worth $440.00.Regards,*** ***

Business called, we are staying with the offer we gaveThe work on the unit was already done, I refunded that plus the $offer.

IN RESPONSE TO THE COMPLAINT:Mr*** called me to repair his snowblower for the winter It was a phoned in order He requested that I was to pick up the snowblower because they did not have a way to get it to me The machine was left in his driveway unattended After I
had the repairs done, I called Mr*** and he came into my shop and paid me I was to deliver the snowblower the next day When I went to return the snowblower I realized it was missing I called Mr*** and told him He did come to the shop after he got out of work I did refund his payment I also offered Mr*** the choice of snowblowers. 8HP29"Cut Craftsman 10HP32" Cut John Deere 12HP33" Cut Yard kingTwo of the snowblowers where larger than his Troy built Mr*** asked me to get the craftsman snowblower serviced and he would be back to "talk" and ck the machine out on Wed He did not come to the shop He did call on the phone.Mr*** told me he wanted $cash or he would have to take me to small claims court He also made a statement stating (How does he know I did not sell his snow blower.)I explained to him that on my work orders it does state I am not responsible for damage caused by theft, fire or acts of nature.Since it was a phoned in order no one was present to sign the work order when I picked up the snowblower I have done lots of work for Mr*** in the past So he has had received many of these w/o.I will enclose a copy of my work order Also the copy of the credit card receipts I also have the blue book on outdoor power equipment I will send the value of his snowblower also

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Since I never received my snow blower back How do I know the work was done Or even done to my satisfaction So how can I pay for something that there is no proof the work was done That is the reason the owner of this business reimbursed me back on my credit card for the services When I went to his place of business after he told me my snow blower was stolen Also, why should I take the lower amount when he originally offered me a snow blower he stated was worth $440.00.Regards,*** ***

IN RESPONSE TO THE COMPLAINT:Mr*** called me to repair his snowblower for the winter It was a phoned in order He requested that I was to pick up the snowblower because they did not have a way to get it to me The machine was left in his driveway unattended After I
had the repairs done, I called Mr*** and he came into my shop and paid me I was to deliver the snowblower the next day When I went to return the snowblower I realized it was missing I called Mr*** and told him He did come to the shop after he got out of work I did refund his payment I also offered Mr*** the choice of snowblowers. 8HP29"Cut Craftsman 10HP32" Cut John Deere 12HP33" Cut Yard kingTwo of the snowblowers where larger than his Troy built Mr*** asked me to get the craftsman snowblower serviced and he would be back to "talk" and ck the machine out on Wed He did not come to the shop He did call on the phone.Mr*** told me he wanted $cash or he would have to take me to small claims court He also made a statement stating (How does he know I did not sell his snow blower.)I explained to him that on my work orders it does state I am not responsible for damage caused by theft, fire or acts of nature.Since it was a phoned in order no one was present to sign the work order when I picked up the snowblower I have done lots of work for Mr*** in the past So he has had received many of these w/o.I will enclose a copy of my work order Also the copy of the credit card receipts I also have the blue book on outdoor power equipment I will send the value of his snowblower also.

Business called, we are staying with the offer we gaveThe work on the unit was already done, I refunded that plus the $offer