Tomahawk Awards

Thank you for the acknowledgement, we will cut a check and send it out to you by weeks end***

Good morning, Please take a moment to look through this complaint, as we have responded and spoke with someone at Revdex.comPrior to sending out a refund we reached out to Revdex.com and advised them we still have yet receive an acknowledgement of the consumer to agree to the terms givenOnce doing so we will issue the refund, should you have any questions please feel free to contact us directlyPlease I urge you to review your record of response, and calls we have made to the Revdex.com in regards to this complaintWe would like to have this matter solved as quickly as possible***

Good morning, We have resolved this issue directly with our customer on July 2, We recently spoke to him on Monday July and we were informed he would retract the complaintOverall, this issue has been resolved and we have thanked the customer for business and appreciate the opportunityBest Regards, *** Vista Fence Co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below still waiting! Regards, [redacted]

Thank you for bringing this issue to our attention [redacted] did speak to Attorney [redacted] on one occasion and did email him She and [redacted] thought the issue had been resolvedWe wish Attorney [redacted] had addressed this issue with [redacted] prior to starting the fence job instead of after the fact They could have come to an agreement at that time I recently heard about this matter and found Attorney [redacted] did have a signed contract where he agreed to pay Vista Fence to remove and haul away the existing fenceWhile speaking to [redacted] and the installers I discovered Attorney [redacted] had an issue with two large trees and brush pushing on the fence causing the fence to be damagedThe brush had grown through the fence making it hard to remove with out taking the fence with itAttorney [redacted] was advised, by [redacted] to have his trees and brush removed prior to us installing the new fence The tree service Attorney [redacted] used had to demolish part of the fence in order to get the trees and the brush outThey did remove about 80% of the fence panels and stacked them in the yard for Vista Fence to pick up, load and take for disposalThe panels, which were left in the ground, were removed by UsThe labor bid to remove the fence was $per foot for a total of $Since Attorney [redacted] only paid for his half of the good neighbor fence we calculate his demolition charge is $ We feel $would be more than appropriate since we did have to pick up the stacked fence and haul it away along with the portion of the fence we removed Please let us know if $will resolve this issue Respectfully, [redacted] Vista Fence Co., Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thanks Mr *** Sconce I paid all of the separate shrub/ fence removal contract, I'm sure my neighbor would agree I would be entitled to the full $
Regards,
*** ***

Dear *** ***Re: Attorney *** ***,I apologize for the misunderstanding about sending the checkI was a waiting confirmation from Attorney *** regarding my request that he be responsible to reimburse his neighbor, should the neighbor request his portion of the $41.00.I will send a check for the $promised to Attorney *** and the other monies, earmarked for his neighbor for a total of $41.00, to Attorney ***As mentioned in our previous communications, I will refer the neighbor to Attorney *** should they want their portion. Regards,*** ***

Revdex.com:
'We would need him to acknowledge by receiving the full refund for the removal of the fence including his portion and his neighbors portion, he will be responsible to supply the neighbor with their portion of the refund should the neighbor request any refund for the removal of the fence from us at any later timeAs we will defer the neighbor to Mr*** for any refunds, as well as supply the neighbor with the acknowledgment stating he will be responsible to pay neighbor directly'this is acknowledged and agreed
Regards,
*** ***

Sara, Thank you for your response back, unfortunately the response "still waiting" does not acknowledge our terms of agreement. We would need him to acknowledge by receiving the full refund for the removal of the fence including his portion and his neighbors portion, he will be responsible to supply the neighbor with their portion of the refund should the neighbor request any refund for the removal of the fence from us at any later timeAs we will defer the neighbor to Mr*** for any refunds, as well as supply the neighbor with the acknowledgment stating he will be responsible to pay neighbor directly. Acknowledging and agreeing to those terms are required in order for us to provide any refundThank you for your time and attention to this matter. ***

Re: *** ** *** *** *** *** *** *** *** ** ***Dear *** ***,The response from Attorney *** in part states, “in order to settle this matter I request the full amount bid to be paid solely to me (***) because I am sure my neighbor wouldn’t mind.” We agree to give Attorney *** the total amount we bid for our installers to cut and remove the fence panelsOur only stipulation is that he split the money with his neighbor should the neighbor decide he is entitled to a refund We will issue a check for the $once we have Attorney ***’s acceptance.Respectfully,*** ***Vista Fence Co., Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 still waiting!
Regards,
[redacted]

Thank you for the acknowledgement, we will cut a check and send it out to you by weeks end. [redacted]

Good morning,  We have resolved this issue directly with our customer on July 2, 2016. We recently spoke to him on Monday July 11.2016 and we were informed he would retract the complaint. Overall, this issue has been resolved and we have thanked the customer for business and appreciate the...

opportunity. Best Regards,  [redacted] Vista Fence Co.

Good morning, Please take a moment to look through this complaint, as we have responded and spoke with someone at Revdex.com. Prior to sending out a refund we reached out to Revdex.com and advised them we still have yet receive an acknowledgement of the consumer to agree to the terms given. Once doing so we will issue the refund, should you have any questions please feel free to contact us directly. Please I urge you to review your record of response, and calls we have made to the Revdex.com in regards to this complaint. We would like to have this matter solved as quickly as possible. [redacted]

Thank you for bringing this issue to our attention. [redacted] did speak to Attorney [redacted] on one occasion and did email him.  She and [redacted] thought the issue had been resolved. We wish Attorney [redacted] had addressed this issue with [redacted] prior to starting the fence job instead of after the fact....

They could have come to an agreement at that time.   I recently heard about this matter and found Attorney [redacted] did have a signed contract where he agreed to pay Vista Fence to remove and haul away the existing fence. While speaking to [redacted] and the installers I discovered Attorney [redacted] had an issue with two large trees and brush pushing on the fence causing the fence to be damaged. The brush had grown through the fence making it hard to remove with out taking the fence with it. Attorney [redacted] was advised, by [redacted] to have his trees and brush removed prior to us installing the new fence.  The tree service Attorney [redacted] used had to demolish part of the fence in order to get the trees and the brush out. They did remove about 80% of the fence panels and stacked them in the yard for Vista Fence to pick up, load and take for disposal. The panels, which were left in the ground, were removed by Us. The labor bid to remove the fence was $.50 per foot for a total of  $42.00. Since Attorney [redacted] only paid for his half of the good neighbor fence we calculate his demolition charge is $21.00.   We feel $20.00 would be more than appropriate since we did have to pick up the stacked fence and haul it away along with the portion of the fence we removed.  Please let us know if $20.00 will resolve this issue.   Respectfully, [redacted] Vista Fence Co., Inc.

Revdex.com:
Please cancel my complaint.We have worked out a solution with the company
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi, still awaiting the promised $41 rebate from the business