Tomball Dodge

BEWARE OF THIS DEALERSHIP AUTO NATION TOMBALL DODGE INC
BUYER BEWARE! THESE PEOPLE DON'T CARE ABOUT PEOPLE, IT'S YOUR PROBLEM I am a single mom trying to treat myself after 26 years. I bought a 2018 Fiat, and the engine light came on the first 3 days. and another light which I have no idea what that was, The car would not shift into gear and jumped when going into another gear. I called Rod, the salesman he told me that the car had an automatic transmission and did not need transmission fluid. which the serviceman told him, I kept calling to see what was going on with this car all I got was it would work itself out, by the end of the week, I brought the car back and Rod was on Vacation go figure I talked to Chris who was very nice but still I wanted to give the car back. which I did. they told me to call Chrysler. I called Chrysler Capital the day I dropped off the car they told me I had 45 days. to get a statement to show they unwinded the contract. I called back and talked to the Finance Manager SERVANO who told me this was my problem. I said Chrysler told me I have 45 days to unwind the contract HE TOLD ME NO THATS MY PROBLEM YOU'RE IN A CONTRACT. I called back to Chrysler who was very understanding and kept apologizing, they told me if they don't it's because they don't want to pay us back. AND I MIGHT HAVE TO GET AN ATTORNEY, Chrysler Capital was very nice, and filed a complaint against them I would not go to this Dealership because OF ITS SHADY DEALINGS. NO TOMBALL DODGE.INC. YOUR AUTO NATION YOU ARE NOT THE REAL DODGE DEALERSHIP. Kimberly Stuart
CALLED AGAIN AND THIS IS WHAT I GET.
I called Tomball Dodge today October 2, and wanted to speak with the General the girl who answered the phone would not even tell me his name. She kept me on hold for over 30 mins, I called back and she gave me the assistant manager. I left a message. later that day I received a call from I think Servano he spoke so fast that I did not understand. I was explaining to him not that I don't want to buy a car I was in your office 2 1/2 hrs. you wanted to jump me into something else without rectifying the first problem. then he got really rude with me because he did not want to unwind the contract and told me this was my issue and Chrysler Capital. Wow, no wonder you have bad reviews and are not accredited with the BBB/. so this is how you do business. I tried to call back to speak with the owner or GM and the girl refused to help me after I gave her my name. Undwind my contract plz

Reporter4290703

BUYER BEWARE! THESE PEOPLE DON'T CARE ABOUT PEOPLE, IT'S YOUR PROBLEM I am a single mom trying to treat myself after 26 years. I bought a 2018 Fiat, and the engine light came on the first 3 days. and another light which I have no idea what that was, The car would not shift into gear and jumped when going into another gear. I called Rod, the salesman he told me that the car had an automatic transmission and did not need transmission fluid. which the serviceman told him, I kept calling to see what was going on with this car all I got was it would work itself out, by the end of the week, I brought the car back and Rod was on Vacation go figure I talked to Chris who was very nice but still I wanted to give the car back. which I did. they told me to call Chrysler. I called Chrysler Capital the day I dropped off the car they told me I had 45 days. to get a statement to show they unwinded the contract. I called back and talked to the Finance Manager SERVANO who told me this was my problem. I said Chrysler told me I have 45 days to unwind the contract HE TOLD ME NO THATS MY PROBLEM YOU'RE IN A CONTRACT. I called back to Chrysler who was very understanding and kept apologizing, they told me if they don't it's because they don't want to pay us back. AND I MIGHT HAVE TO GET AN ATTORNEY, Chrysler Capital was very nice, and filed a complaint against them I would not go to this Dealership because OF ITS SHADY DEALINGS. NO TOMBALL DODGE.INC. YOUR AUTO NATION YOU ARE NOT THE REAL DODGE DEALERSHIP. Kimberly Stuart

Sent: Thursday, May 14, 3:PM To: drteam Subject: CLAIM Mr [redacted] and the Revdex.com Tomball Dodge was billed for this in Feband Tomball Dodge PAID THE BILL in MarchIt also appears you were billed for the ***al I am happy to inform you that you will be receiving a refund from [redacted] which they are cur***ly processing We were alerted to the situation with your postings on [redacted] and [redacted] We hope this will resolve the matter and ask for you to be fair and update your postings We apologize for the inconvenience this has caused you We are happy to be able to solve your problem in this matter Cordially [redacted] [redacted] W [redacted] W [redacted] Assistant to Director of Operations Tomball Dodge State HwyTomball, TX Phone: (281) 351-

Sent: Thursday, May 14, 10:AM To: drteam Subject: complaint ID [redacted] Ms [redacted] , After researching your complaint, we find that another financial arrangement was made instead of paying off the trade in Instead of discussing your finances over the internet, please call [redacted] , our Finance Manager You may reach him by calling 281-351-, [redacted] *** I will tell you that the financial arrangement made to buy the new vehicle was in the amount of $2,Please contact Mr [redacted] for further detailsCordially, [redacted] [redacted] Tomball Dodge State HwyTomball, TX Phone: (281) 351-

Revdex.com:
This letter is to inform you that Tomball Dodge has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/11/11:15:AM and assigned ID 10618174.HOWEVER Tomball did cost me time, interest PAID on the $for plus months and NEVER bother to correct the problem in the first place.Furthermore Tomball NEVER bother to talk to me over a month period when time and time again I complain and two of their service manager pretty much ignored and told *** to charge me!Tomball Dealership has lost two customer for life over this matter and it is sad that I had to complain public to get this Dealership to contact me and get this matter fix.Bottom line is this is fair warning to other customer about poor staff and management with this company...TAKE YOUR HARD EARN MONEY ELSEWHERE!
Regards,

Dear Mr. [redacted],I am very sorry to hear that you are experiencing problems getting your permanent tags.  As of today, 07/27/15, I have sent you temporary tags by [redacted] Overnight. These are good until Sept. 25th.  This will keep you covered until your return to Texas on 09/01/15. ...

Thank you for letting us know about your problem.  Have a safe trip in September. Cordially,Linda [redacted]Assistant to the Director of Operations

the customer was contacted by phone on 07/28/15.  The plates have come in and the customer is to pick them up tonight. Linda [redacted]Assistant  to the Director of OperationsTomball Dodge

Sent: Wednesday, May 13, 2015 9:59 AM To: drteam Subject: CLAIM # 10618174   Mr. [redacted],   My apologies. I missed the vehicle identification number listed on your letter to Revdex.com.  It seems possible that these 2 invoices were paid by Tomball Dodge and by You.  We have an...

investigation letter posted to [redacted] Leasing and hope to have an answer this afternoon.  I will keep you informed of the results.   Regards, [redacted]     [redacted] Assistant to Director of Operations Tomball Dodge 23777 State Hwy. 249 Tomball, TX  77375 Phone:  (281) 351-2000       [redacted] CONFIDENTIALITY NOTICE: [redacted] The information contained in this e-mail transmission and all attachments transmitted with it may contain legally privileged and confidential information for sole use of the addressee (s). It may also be privileged work product or proprietary information. This information is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any use, disclosure, dissemination, distribution, copying or taking of any action because of this information is strictly prohibited.  Please notify the sender immediately by telephone (281-378-1451), and delete this message and all copies and backups thereof. Thank you.

This issue has been resolved and the consumer has...

been taken care of. His response back stating it wasn’t handled was incorrect. I spoke to the customer after the response and he found that we did in fact do as we said we would and refunded the money to his finance institution. Can we please have this complaint marked resolved? Thanks for all the help. [redacted] BuckCustomer Relations Manager[redacted]

We apologize for the confusion over your having upgraded to an more expensive rental.  We are sending you a check in the amount of $103.50 which is 1/2 the rental bill. Thank you for allowing us to service your vehicle. Linda W[redacted]

Sent: Thursday, May 14, 2015 3:39 PM To: drteam Subject: CLAIM 10618174   Mr. [redacted] and the Revdex.com   Tomball Dodge was billed for this in Feb. and Tomball Dodge PAID THE BILL in March. It also appears you were billed for the [redacted]al.  I am happy to inform you that you will be receiving a refund from [redacted] which they are cur[redacted]ly processing.   We were alerted to the situation with your postings on [redacted] and [redacted]. We hope this will resolve the matter and ask for you to be fair and update your postings.  We apologize for the inconvenience this has caused you.  We are happy to be able to solve your problem in this matter.   Cordially. [redacted]       [redacted] Assistant to Director of Operations Tomball Dodge 23777 State Hwy. 249 Tomball, TX  77375 Phone:  (281) 351-2000

Sent: Friday, November 13, 2015 1:55 PM To: drteam Subject: CASE NUMBER [redacted]     Dear [redacted],   I have been in contact with Mr. Paul P[redacted] our Service Manager, about your case.  He is willing to help you but is not sure if your vehicle is equipped and [redacted] ready. Several factors need to be present and we will need to inspect your vehicle.  We would prefer that you bring the vehicle in to Tomball Dodge service department. However, your contact person will be Paul P[redacted] or his service drive manager,  Darrel D[redacted].   Paul P[redacted] – 281-351-2000 ext. 6770                          OR Darrel D[redacted] – 281-351-200 ext. 6129   Thank you for your patience in this matter.   [redacted]   Linda W[redacted] Linda W[redacted] Assistant to Director of Operations

Tomball Dodge has reviewed Mr. Finattos complaint. We understand he is not happy with the product and we would be glad to refund his money. We do need a little more information from Mr. Finatto and will reach out to him to finalize the refund.

Mr.[redacted] has a third party extended warranty not through our dealership. His policy did not cover all the labor and parts needed to repair his vehicle. Also, they did not pay full labor rate. Mr. [redacted] was aware of this and gave authorization to move forward with repair. He agreed to pay the...

remaining balance not covered by extended warranty. This balance also includes the deductible that is required by his extended warranty.

Sent: Thursday, May 14, 2015 10:52 AM To: drteam Subject: complaint ID [redacted] Ms. [redacted], After researching your complaint, we find that another financial arrangement was made instead of paying off the trade in.  Instead of discussing your finances over the internet, please call [redacted],...

our Finance Manager.  You may reach him by calling 281-351-2000 ,[redacted]  I will tell you that the financial arrangement made to buy the new vehicle was in the amount of $2,390.00. Please contact Mr. [redacted] for further details. Cordially, [redacted] Tomball Dodge 23777 State Hwy. 249 Tomball, TX  77375 Phone:  (281) 351-2000

Sent: Friday, September 18, 2015 5:38 PM To: drteam Cc: [redacted] Subject: Tomball Dodge Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Name: [redacted] Please review [redacted]   Hello and God Afternoon Revdex.com We hope this day...

finds your firm doing well and successful!! Please note Revdex.com Case # [redacted]  Name: Mr. [redacted] We spoke to Mr. [redacted] directly on 9-18-2015 Friday at 2:07 pm central We called cell # [redacted] per your case information We agreed to please allow us time to pull his file/contract off site and review the $499.00 and credit reporting  in question We will respond to all parties once we have physical contract in hand and we can discuss and try to resolve. Thank you . Respectfully and Kindly  Linda M[redacted]At office of Linda W[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.THANK you I will Except The $103.50 and This issue will be Resolved [redacted].... Also When Should I Exspect My Refund?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  i spoke with [redacted] at the dealer and was told they would do the labor for $125 an hr due to the warranty company only covering $100 as well as 11.5 instead of the 14hrs they first quoted and found to be excessive my part would be $287.50 per [redacted] as well as they broke the oil drain tube when they disassembled the truck but said I had to pay for it. When I asked about the drain tube I was told it was just one of those things they could not foresee but I still was stuck paying for an item that was fine but damaged due to their negligence. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

We have made every effort possible to meet this customer's requests.  After [redacted] purchased this vehicle we have bought him a tire, re-washed the vehicle and filled it with gas.  The [redacted] is managed by a 3rd party. Although we try to make sure all information is correct and...

accurate, mistakes do happen. This is direct re-print of our disclaimer:*While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages.  Please verify any information in question with Tomball Dodge, Chrysler, Jeep."We thank the customer for his business, but feel we have made adequate adjustments for this customer after the sale was complete.Regards,Linda W[redacted]Assistant to the Director of OperationsTomball Dodge