I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They never said a time windowLie #Their own man wrote 9:50am on the door hanger they put in my screen doorThey are claiming that he was there at 9amLie #I asked for a refund not another day of wasting my timeI really am done writing about this and will be at the magistrates office on Tuesday to pay to have a hearing to get my money and expenses if I dont get my $before then [redacted]
Mr. [redacted] contacted our company through his third partywarranty provider [redacted] The $75.00 that Mr. [redacted] was charged was his deductibleunder his home warranty agreement. Mr. [redacted] called to have three plumbingissues looked at all under one call and deductible. The first was a clogged tubdrain which we...
unclogged. The second was for a toilet with a slow flush.Nothing could be done with the toilet as it was just old and had a lazy flush.The toilet however was functioning. The third reason was for the water leak.Our Master Plumber [redacted] inspected the faucet and drain. The pop-upassembly was leaking where it fit into the drain pipe. [redacted] regards the pop-upassembly to be part of the faucet and does not cover the faucet assembly undertheir warranty with Mr. [redacted]. We called[redacted] and could not get authorization from [redacted] to do the repair under thewarranty. Mr. [redacted] refused to pay us separatelyfor us to do the repair, so we did not complete the repair. We are entitled tothe $75.00 as we did provide a service to Mr. [redacted] and did unclog his tub drain,as well as the diagnosing his toilet and drain issues. Please also note for the record that we do notwork with [redacted] on a flat rate basis. They pay us on a repair by repair basis ascovered by the homeowner’s warranty.
Unfortunately there was a miscommunication between our office personal and Mr. [redacted]. First call of the day is between 8am and 10am in the morning. We always give a time window. Our tech did arrive at 9am on the 11th, when there was no answer at the door he left a "Sorry we missed you, Please call...
to reschedule" door hangar. In good faith we will gladly reschedule the service either after or before work to accommodate Mr. [redacted]s schedule. If that it was is not acceptable we will gladly refund his $84.95.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They never said a time window. Lie #1. Their own man wrote 9:50am on the door hanger they put in my screen door. They are claiming that he was there at 9am. Lie #2. I asked for a refund not another day of wasting my time. I really am done writing about this and will be at the magistrates office on Tuesday to pay to have a hearing to get my money and expenses if I dont get my $84.95 before then. [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They never said a time windowLie #Their own man wrote 9:50am on the door hanger they put in my screen doorThey are claiming that he was there at 9amLie #I asked for a refund not another day of wasting my timeI really am done writing about this and will be at the magistrates office on Tuesday to pay to have a hearing to get my money and expenses if I dont get my $before then [redacted]
Mr. [redacted] contacted our company through his third partywarranty provider [redacted] The $75.00 that Mr. [redacted] was charged was his deductibleunder his home warranty agreement. Mr. [redacted] called to have three plumbingissues looked at all under one call and deductible. The first was a clogged tubdrain which we...
unclogged. The second was for a toilet with a slow flush.Nothing could be done with the toilet as it was just old and had a lazy flush.The toilet however was functioning. The third reason was for the water leak.Our Master Plumber [redacted] inspected the faucet and drain. The pop-upassembly was leaking where it fit into the drain pipe. [redacted] regards the pop-upassembly to be part of the faucet and does not cover the faucet assembly undertheir warranty with Mr. [redacted]. We called[redacted] and could not get authorization from [redacted] to do the repair under thewarranty. Mr. [redacted] refused to pay us separatelyfor us to do the repair, so we did not complete the repair. We are entitled tothe $75.00 as we did provide a service to Mr. [redacted] and did unclog his tub drain,as well as the diagnosing his toilet and drain issues. Please also note for the record that we do notwork with [redacted] on a flat rate basis. They pay us on a repair by repair basis ascovered by the homeowner’s warranty.
Unfortunately there was a miscommunication between our office personal and Mr. [redacted]. First call of the day is between 8am and 10am in the morning. We always give a time window. Our tech did arrive at 9am on the 11th, when there was no answer at the door he left a "Sorry we missed you, Please call...
to reschedule" door hangar. In good faith we will gladly reschedule the service either after or before work to accommodate Mr. [redacted]s schedule. If that it was is not acceptable we will gladly refund his $84.95.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They never said a time window. Lie #1. Their own man wrote 9:50am on the door hanger they put in my screen door. They are claiming that he was there at 9am. Lie #2. I asked for a refund not another day of wasting my time. I really am done writing about this and will be at the magistrates office on Tuesday to pay to have a hearing to get my money and expenses if I dont get my $84.95 before then. [redacted]