Tomlinson & Associates Inc

Unfortunately, we experienced a change in staffing during the period that your transaction occurred. This resulted in some delays in processing.You received a refund of the utility allowance for your recertification, in the amount of $446. check #was issued to youand cashed on
7/31/2015. You received a second check, in the amount of $for the rent portion of your recertification. *** *** was drafted on 8/26/and cashed by you on 8/31/2015. According to our records, the processing of your recertification and all refunds have beencompleted. Please let us know if we can be of further assistance. Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Complaint: ***I am rejecting this response because:
I delivered the keys, INCLUDING THE MAIL BOX KEY, to the apartment on-site office ON OCTOBER 26, at 8:pm, along with a note The following is part of the note I left with all of the keys:
On October 26, @ 8:pm, I am delivering to your office mail slot my move out checklistI have also included one (1) front door key, one (1) storage closet key, one (1) mailbox key, and one (1) laundry room key for address *** * *** *** *** *** *** ** *** I have vacated the property at *** * *** *** *** *** *** *** ** *** today, October 26, at 8:pm
You may forward the balance of my Security Deposit, including the wrongfully charged late charge from September, to address *** * *** *** *** *** *** ** *** The Post Office is holding my mail until I obtain a new mailing address
I have been receiving mail held by the Post Office until December 2, No mail was sent to me by this company since I moved and I returned the mailbox key on October 26,
Sincerely,
*** ***

Check number was voided. Replacement check is being mailed today in the amount of $payable to *** *** or *** *** and to
***'s address. if we can assist further, please let me know

During the week of January 9, Mr*** and his wife inquired about an apartment at The Village at Columbia. They were shown a bedroom unit and a bedroom unit. Ethe bedroom unit was vacant at the time and ready for move-in. Because of a delay in
returning the application, the ***'s ended up bringing their paperwork back to the leasing office on a day that their original leasing person was not working. They paid their $deposit and application fees of $60 at that time. They told the person on duty at that time that they wanted to move into E203 on March 1, 2017. That leasing person noted that on the application and held it until the next day when the leasing person that had originally dealt with the ***'s was back at work. Ewas vacant and ready for immediate moand holding that unit off-line for more than days was not possible. The leasing person notified the ***s of that fact and offered them a similar unit, K302 which would be available for their modate. When Mr*** was adamant about taking Ethe leasing person apologized for the misunderstanding and offered them the refund of the $deposit if they didn't wish to take K302. Mr*** chose to take return of his deposit with the understanding that the $application fees were nonrefundable due to the fact that the standard application processing had already occurred. With no further communication Mr*** filed a complaint with the Revdex.com on February 9, wishing to have the $application fee refunded due to poor customer service. The Village at Columbia prides itself on excellent service to our residents and prospects and sometimes misunderstanding happen. In our view, not wanting to understand or accept the circumstances explained to the ***s is been the issue here. Not because of the demands of the ***'s but because we value our reputation for excellent service we will refund the $60. Leasing staff was only doing their job when trying to explain the refund policy to someone unwilling to listen

This is in response to the complaint filed by *** ***. The *** moved into their apartment on July 12, 2014. All leases prorate the first partial month and the lease term actually begins on the 1st day of the month following, thus this lease should have expired on July 31,
2015. The onsite manage has acknowledged that an error occurred on this particular lease where the actual months of the term was omitted. Because of this the property has already adjusted the balance owed to eliminate the questioned breach of lease charges and the *** agreed and paid the balance owing for damages and cleaning. This was completed and to our knowledge to the satisfaction of the *** on 10/5/the day before we received the Revdex.com complaint from *** ***. Attached is the statement of events from the onsite staff and the final billing statement and ledger for the ***.We trust that this response will finally satisfy *** and *** ***

We terminated her lease 10-13-16
Move out 10-26-16
Security disposition done 11-03-16
Check issued 11-08-16
She failed to give us a forwarding address,  so check was mailed to last known address (which is [redacted] address).  As far as we can tell she did not forward her mail...

(didn’t return key to mailbox)
In fact I just received a certified letter from her demanding this very thing and the address she listed on the envelope is in fact [redacted]’s address again, we have no way to get her refund to her until she supplies us with a forwarding address. 
 
She can feel free to call me 208-424-2507 to give me a forwarding address or even pick it up directly from Tomlinson & Associates. 
 
 
Amber S[redacted]

Complaint: [redacted]I am rejecting this response because:
I received an email from this business on December 16, 2016.  This business has my email address and has never attempted until December 16, 2016 to resolve this or contact me.  On December 16, 2016, the Tomlinson representative wanted to confirm my new address in order to mail me a check.  I confirmed via email to this business my new address and once again stated that my full Security Deposit needs to be sent.  As of today, I have not received any mail from this business.
I took photographs of me putting the mailbox key in the envelope with the front door keys along with my notice that I had vacated the apartment on October 26, 2016 and a photo of me putting the keys & notice in the office mailbox.  For [redacted]e to confirm they got the other keys, and the notice, but not the mailbox key is a lie  
After I moved, my mail was held by the Post Office  The Post Office continued to hold my mail from the [redacted] address until December 2, 2016.  I have mail from the Post Office dated December 2, 2016 that was addressed to me at the [redacted] address and was held by the Post Office, where I picked it up.  Tomlinson & Associates business did not send me any information after I moved, and, Tomlinson is the only entity that had the mailbox key to retrieve any mis-delivered mail.
Because Tomlinson did not give me an itemized list or return any of the deposit within 30 days, they are obligated legally to return the entire Security Deposit of $600 to me.  Also, the business still has not given an itemized list of their deductions in the response sent to the Revdex.com.  Tomlinson needs to return the FULL $600 Security Deposit because they have not complied with the law.  Tomlinson needs to stop lying about not receiving the mailbox key and/or continuing to try to falsely charge me for deductions from the Security Deposit.
The lease terminated October 31, 2016, not October 13, 2016, as Tomlinson previously wrote.  I left ALL of the keys for the unit on October 26, 2016, and the business confirms that they are aware of the exact date I vacated the apartment by supplying my notice that was included in the envelope with the keys.
The business needs to refund to me the entire $600 Security Deposit.   Sincerely,[redacted]

Attached you will find the notice we did receive upon your move out, however we did document that no mail key was received.  We are also attaching a copy of the original check that was mailed, that we have now put a stop payment on and reissued.  We have mailed the new check certified to your new address that you confirmed on Friday, December 16, 2016.  Lastly we have attached a copy of some returned mail (11-14-16) that we have received at the [redacted] office.  We feel we have met our obligations and that with the reissuance of the new check, that this matter is closed.
[redacted]Supporting Documentation Redacted by Revdex.com Staff[redacted]

This correspondence is in response to the compliant filed by [redacted]. She clai** that she was overlooked for a transfer to a ground floor apartment. When we took over management of this Low-Income Tax Credit (LIHTC) property on May 1, 2015 there were no notes in her filed indicating her...

request for transfer. When **. [redacted] rented her current apartment she qualified for a 2 bedroom, 60% of median income unit. Even though some of the apartments on the first floor may have come available since May 1, 2015, none of those apartments were 2 bedroom, 60% of median income units making **. [redacted] ineligible for transfer to any of them. Her complaint regarding being ignored is unfounded. **. [redacted] ineligible for transfer to any of them. Her complaint regarding being ignored is unfounded. **. [redacted] also claimed that the on-site staff tried to find any reason to evict her. This is untrue. Staff did notify her on several occasions to complete her annual re-certification as required by the LIHTC program regulations. Her re-certification should have been completed by July 5, 2015 but was not done until August 6, 2015. **. [redacted] also had an unauthorized guest living with her which she claimed was a live-in caregiver and by her own admission was her boyfriend. Under the LIHTC program rules, all adult members of the household must be qualified to live there and be listed on the lease. No attempt has been made by **. [redacted] or her caregiver/boyfriend to complete this required certification process. Lastly, her caregiver/boyfriend brought a dog into the apartment without approval. When approached regarding the required pet deposit or removal of the dog, the caregiver/boyfriend stated her was making the dog a service animal and then there would be nothing we could do about it being on the property. even though landlords cannot charge pet deposits for service or companion animals there is a process required by the Fair Housing Act a to qualify a service or companion animal. Service or companion animals can only be allowed if it is verified by a third party that a person with a disability benefit for the animal. No further attempt has been made by either **. [redacted] or her caregiver/boyfriend to qualify this service or companion animal. On several occasions the caregiver/boyfriend attempted to discuss lease issues on **. [redacted]'s behalf. Since the caregiver/boyfriend was not a serviced member of **. [redacted]'s household our on-site staff informed him that they could no discuss with him. To protect our resident's privacy our company has a strict policy of not discussing resident issues with anyone not listed on the lease for that resident's household. Attached are several documents regarding **. [redacted]'s tenancy including, requests for her to rectify, lease violation regarding the unauthorized animal and communication logs documenting conversations with **. [redacted] and her caregiver/boyfriend. In closing, we will not be apologizing to **. [redacted] or her caregiver/boyfriend since all of the issues she states were due to her disregard for the regulations she agreed to comply with when she rented her apartment. Secondly, we will not be paying for any of her moving expenses dude to the fact that she chose to move rather than comply with the regulations of the LIHTC program. Lastly, staff is well versed in the Fair Housing Act rules and regulations and we will continues as we have for years refreshing and updating our staff on the Fair Housing Act changes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,We are responding to the complaint filed by [redacted] regarding the return of his security deposit.  First of all we would like to state that [redacted] complaint is totally unfounded.  On 5/8/14 [redacted] signed a lease with the Village at...

Columbia clearly stating that the "security/damage deposit disposition will be provided referencing any charges applied, together with the balance due or refund, if any, within 30 days from the date possession is delivered and keys returned to Management".[redacted] surrendered the possession of his apartment home on 6/1/15 and sixteen (16) days later, on 6/16/15 filed a complaint with you regarding the lack of a timely return of his security deposit.  When [redacted] contacted the on-site staff they were not able to give him a definite date as to when the deposit would be in his hands due to the fact the deposit refunds are processed at the corporate office of Tomlinson & Associates, Inc.  With processing deposit refunds for 34 years we are well aware of the deposit refund laws and requirements. [redacted] should expect to receive his deposit refund the week of 6/21/15 and well within the thirty (30) day timeframe. Attached are copies of the Lease Agreement signed by [redacted] for [redacted] at the Village at Columbia, statements from the on-site staff, his ledger at move-out and the Move Out Statement for your reference. Please feel free to let us know if you need any further information.Sincerely,[redacted]V. P., Property ManagementTomlinson & Associates, Inc.