Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I received an email from this business on December 16, This business has my email address and has never attempted until December 16, to resolve this or contact me On December 16, 2016, the Tomlinson representative wanted to confirm my new address in order to mail me a check I confirmed via email to this business my new address and once again stated that my full Security Deposit needs to be sent As of today, I have not received any mail from this business I took photographs of me putting the mailbox key in the envelope with the front door keys along with my notice that I had vacated the apartment on October 26, and a photo of me putting the keys & notice in the office mailbox For [redacted] ***e to confirm they got the other keys, and the notice, but not the mailbox key is a lie After I moved, my mail was held by the Post Office The Post Office continued to hold my mail from the [redacted] address until December 2, I have mail from the Post Office dated December 2, that was addressed to me at the [redacted] address and was held by the Post Office, where I picked it up Tomlinson & Associates business did not send me any information after I moved, and, Tomlinson is the only entity that had the mailbox key to retrieve any mis-delivered mail Because Tomlinson did not give me an itemized list or return any of the deposit within days, they are obligated legally to return the entire Security Deposit of $to me Also, the business still has not given an itemized list of their deductions in the response sent to the Revdex.com Tomlinson needs to return the FULL $Security Deposit because they have not complied with the law Tomlinson needs to stop lying about not receiving the mailbox key and/or continuing to try to falsely charge me for deductions from the Security Deposit The lease terminated October 31, 2016, not October 13, 2016, as Tomlinson previously wrote I left ALL of the keys for the unit on October 26, 2016, and the business confirms that they are aware of the exact date I vacated the apartment by supplying my notice that was included in the envelope with the keys The business needs to refund to me the entire $Security Deposit Sincerely, [redacted]
We terminated her lease 10-13- Move out 10-26- Security disposition done 11-03- Check issued 11-08- She failed to give us a forwarding address, so check was mailed to last known address (which is [redacted] address) As far as we can tell she did not forward her mail (didn’t return key to mailbox) In fact I just received a certified letter from her demanding this very thing and the address she listed on the envelope is in fact [redacted] ***’s address again, we have no way to get her refund to her until she supplies us with a forwarding address She can feel free to call me 208-424-to give me a forwarding address or even pick it up directly from Tomlinson & Associates Amber S***
Dear Revdex.com,We are responding to the complaint filed by [redacted] regarding the return of his security deposit First of all we would like to state that [redacted] complaint is totally unfounded On 5/8/ [redacted] signed a lease with the Village at Columbia clearly stating that the "security/damage deposit disposition will be provided referencing any charges applied, together with the balance due or refund, if any, within days from the date possession is delivered and keys returned to Management"[redacted] surrendered the possession of his apartment home on 6/1/and sixteen (16) days later, on 6/16/filed a complaint with you regarding the lack of a timely return of his security deposit When [redacted] contacted the on-site staff they were not able to give him a definite date as to when the deposit would be in his hands due to the fact the deposit refunds are processed at the corporate office of Tomlinson & Associates, Inc With processing deposit refunds for years we are well aware of the deposit refund laws and requirements [redacted] should expect to receive his deposit refund the week of 6/21/and well within the thirty (30) day timeframeAttached are copies of the Lease Agreement signed by *** [redacted] for [redacted] at the Village at Columbia, statements from the on-site staff, his ledger at move-out and the Move Out Statement for your referencePlease feel free to let us know if you need any further information.Sincerely, [redacted] ***VP., Property ManagementTomlinson & Associates, Inc
Attached you will find the notice we did receive upon your move out, however we did document that no mail key was received We are also attaching a copy of the original check that was mailed, that we have now put a stop payment on and reissued We have mailed the new check certified to your new address that you confirmed on Friday, December 16, Lastly we have attached a copy of some returned mail (11-14-16) that we have received at the [redacted] office We feel we have met our obligations and that with the reissuance of the new check, that this matter is closed ***Supporting Documentation Redacted by Revdex.com Staf*
This correspondence is in response to the compliant filed by [redacted] She clai [redacted] that she was overlooked for a transfer to a ground floor apartmentWhen we took over management of this Low-Income Tax Credit (LIHTC) property on May 1, there were no notes in her filed indicating her request for transferWhen ** [redacted] rented her current apartment she qualified for a bedroom, 60% of median income unitEven though some of the apartments on the first floor may have come available since May 1, 2015, none of those apartments were bedroom, 60% of median income units making ** [redacted] ineligible for transfer to any of themHer complaint regarding being ignored is unfounded** [redacted] ineligible for transfer to any of themHer complaint regarding being ignored is unfounded** [redacted] also claimed that the on-site staff tried to find any reason to evict herThis is untrueStaff did notify her on several occasions to complete her annual re-certification as required by the LIHTC program regulationsHer re-certification should have been completed by July 5, but was not done until August 6, ** [redacted] also had an unauthorized guest living with her which she claimed was a licaregiver and by her own admission was her boyfriendUnder the LIHTC program rules, all adult members of the household must be qualified to live there and be listed on the leaseNo attempt has been made by ** [redacted] or her caregiver/boyfriend to complete this required certification processLastly, her caregiver/boyfriend brought a dog into the apartment without approvalWhen approached regarding the required pet deposit or removal of the dog, the caregiver/boyfriend stated her was making the dog a service animal and then there would be nothing we could do about it being on the propertyeven though landlords cannot charge pet deposits for service or companion animals there is a process required by the Fair Housing Act a to qualify a service or companion animalService or companion animals can only be allowed if it is verified by a third party that a person with a disability benefit for the animalNo further attempt has been made by either ** [redacted] or her caregiver/boyfriend to qualify this service or companion animalOn several occasions the caregiver/boyfriend attempted to discuss lease issues on ** [redacted] 's behalfSince the caregiver/boyfriend was not a serviced member of ** [redacted] 's household our on-site staff informed him that they could no discuss with himTo protect our resident's privacy our company has a strict policy of not discussing resident issues with anyone not listed on the lease for that resident's householdAttached are several documents regarding ** [redacted] 's tenancy including, requests for her to rectify, lease violation regarding the unauthorized animal and communication logs documenting conversations with ** [redacted] and her caregiver/boyfriendIn closing, we will not be apologizing to ** [redacted] or her caregiver/boyfriend since all of the issues she states were due to her disregard for the regulations she agreed to comply with when she rented her apartmentSecondly, we will not be paying for any of her moving expenses dude to the fact that she chose to move rather than comply with the regulations of the LIHTC programLastly, staff is well versed in the Fair Housing Act rules and regulations and we will continues as we have for years refreshing and updating our staff on the Fair Housing Act changes
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I received an email from this business on December 16, This business has my email address and has never attempted until December 16, to resolve this or contact me On December 16, 2016, the Tomlinson representative wanted to confirm my new address in order to mail me a check I confirmed via email to this business my new address and once again stated that my full Security Deposit needs to be sent As of today, I have not received any mail from this business I took photographs of me putting the mailbox key in the envelope with the front door keys along with my notice that I had vacated the apartment on October 26, and a photo of me putting the keys & notice in the office mailbox For [redacted] ***e to confirm they got the other keys, and the notice, but not the mailbox key is a lie After I moved, my mail was held by the Post Office The Post Office continued to hold my mail from the [redacted] address until December 2, I have mail from the Post Office dated December 2, that was addressed to me at the [redacted] address and was held by the Post Office, where I picked it up Tomlinson & Associates business did not send me any information after I moved, and, Tomlinson is the only entity that had the mailbox key to retrieve any mis-delivered mail Because Tomlinson did not give me an itemized list or return any of the deposit within days, they are obligated legally to return the entire Security Deposit of $to me Also, the business still has not given an itemized list of their deductions in the response sent to the Revdex.com Tomlinson needs to return the FULL $Security Deposit because they have not complied with the law Tomlinson needs to stop lying about not receiving the mailbox key and/or continuing to try to falsely charge me for deductions from the Security Deposit The lease terminated October 31, 2016, not October 13, 2016, as Tomlinson previously wrote I left ALL of the keys for the unit on October 26, 2016, and the business confirms that they are aware of the exact date I vacated the apartment by supplying my notice that was included in the envelope with the keys The business needs to refund to me the entire $Security Deposit Sincerely, [redacted]
We terminated her lease 10-13- Move out 10-26- Security disposition done 11-03- Check issued 11-08- She failed to give us a forwarding address, so check was mailed to last known address (which is [redacted] address) As far as we can tell she did not forward her mail (didn’t return key to mailbox) In fact I just received a certified letter from her demanding this very thing and the address she listed on the envelope is in fact [redacted] ***’s address again, we have no way to get her refund to her until she supplies us with a forwarding address She can feel free to call me 208-424-to give me a forwarding address or even pick it up directly from Tomlinson & Associates Amber S***
Dear Revdex.com,We are responding to the complaint filed by [redacted] regarding the return of his security deposit First of all we would like to state that [redacted] complaint is totally unfounded On 5/8/ [redacted] signed a lease with the Village at Columbia clearly stating that the "security/damage deposit disposition will be provided referencing any charges applied, together with the balance due or refund, if any, within days from the date possession is delivered and keys returned to Management"[redacted] surrendered the possession of his apartment home on 6/1/and sixteen (16) days later, on 6/16/filed a complaint with you regarding the lack of a timely return of his security deposit When [redacted] contacted the on-site staff they were not able to give him a definite date as to when the deposit would be in his hands due to the fact the deposit refunds are processed at the corporate office of Tomlinson & Associates, Inc With processing deposit refunds for years we are well aware of the deposit refund laws and requirements [redacted] should expect to receive his deposit refund the week of 6/21/and well within the thirty (30) day timeframeAttached are copies of the Lease Agreement signed by *** [redacted] for [redacted] at the Village at Columbia, statements from the on-site staff, his ledger at move-out and the Move Out Statement for your referencePlease feel free to let us know if you need any further information.Sincerely, [redacted] ***VP., Property ManagementTomlinson & Associates, Inc
Attached you will find the notice we did receive upon your move out, however we did document that no mail key was received We are also attaching a copy of the original check that was mailed, that we have now put a stop payment on and reissued We have mailed the new check certified to your new address that you confirmed on Friday, December 16, Lastly we have attached a copy of some returned mail (11-14-16) that we have received at the [redacted] office We feel we have met our obligations and that with the reissuance of the new check, that this matter is closed ***Supporting Documentation Redacted by Revdex.com Staf
*
This correspondence is in response to the compliant filed by [redacted] She clai [redacted] that she was overlooked for a transfer to a ground floor apartmentWhen we took over management of this Low-Income Tax Credit (LIHTC) property on May 1, there were no notes in her filed indicating her request for transferWhen ** [redacted] rented her current apartment she qualified for a bedroom, 60% of median income unitEven though some of the apartments on the first floor may have come available since May 1, 2015, none of those apartments were bedroom, 60% of median income units making ** [redacted] ineligible for transfer to any of themHer complaint regarding being ignored is unfounded** [redacted] ineligible for transfer to any of themHer complaint regarding being ignored is unfounded** [redacted] also claimed that the on-site staff tried to find any reason to evict herThis is untrueStaff did notify her on several occasions to complete her annual re-certification as required by the LIHTC program regulationsHer re-certification should have been completed by July 5, but was not done until August 6, ** [redacted] also had an unauthorized guest living with her which she claimed was a licaregiver and by her own admission was her boyfriendUnder the LIHTC program rules, all adult members of the household must be qualified to live there and be listed on the leaseNo attempt has been made by ** [redacted] or her caregiver/boyfriend to complete this required certification processLastly, her caregiver/boyfriend brought a dog into the apartment without approvalWhen approached regarding the required pet deposit or removal of the dog, the caregiver/boyfriend stated her was making the dog a service animal and then there would be nothing we could do about it being on the propertyeven though landlords cannot charge pet deposits for service or companion animals there is a process required by the Fair Housing Act a to qualify a service or companion animalService or companion animals can only be allowed if it is verified by a third party that a person with a disability benefit for the animalNo further attempt has been made by either ** [redacted] or her caregiver/boyfriend to qualify this service or companion animalOn several occasions the caregiver/boyfriend attempted to discuss lease issues on ** [redacted] 's behalfSince the caregiver/boyfriend was not a serviced member of ** [redacted] 's household our on-site staff informed him that they could no discuss with himTo protect our resident's privacy our company has a strict policy of not discussing resident issues with anyone not listed on the lease for that resident's householdAttached are several documents regarding ** [redacted] 's tenancy including, requests for her to rectify, lease violation regarding the unauthorized animal and communication logs documenting conversations with ** [redacted] and her caregiver/boyfriendIn closing, we will not be apologizing to ** [redacted] or her caregiver/boyfriend since all of the issues she states were due to her disregard for the regulations she agreed to comply with when she rented her apartmentSecondly, we will not be paying for any of her moving expenses dude to the fact that she chose to move rather than comply with the regulations of the LIHTC programLastly, staff is well versed in the Fair Housing Act rules and regulations and we will continues as we have for years refreshing and updating our staff on the Fair Housing Act changes