Tommee Tippee North America

Thank you for bringing this to attentionOur recall process was introduced with the intention of making things as easy as possible for customersWe're very sorry to hear of this poor experience.We can confirm that all customers taking part in the recall process were being shipped our 7m+ cups, therefore the cups initially received were correctThat said, we fully appreciate that this is not what was expected and we apologise for the challenges then faced in obtaining a more suitable cupWe certainly do not expect our customers to have to wait this long for a resolutionOur team have been attempting to make phone contact over the last few days to discuss things furtherWe will continue to attempt contact over the comings days as we would very much like to resolve things as soon as possible

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI used an additional website that is no longer in use as well, and the comments in your policy that I accepted were the same; however, they were courteous enough to provide a duty to warn email prior to shutting down the website You did not do so in any manner You just shut the website down While you say the site doesn't have to record after a year, I had been entering information to date (or until the site was unavailable) and my daughter is two years old If you were planning to shut down the site, you should have provided an email warning or notification to those registered that the site was going down, as a business, this decision is not made instantaneously Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

All of our cup range have a valve or a valve straw mechanism, with the exception of our free flow cupsFrom the information gathered the valve doesn’t appear to have been connected correctly which would mean the seal was not there and a free flow of liquid could allow food particles to enter the
cupOur team have offered for a replacement valves to be sent to ensure the valve was not damaged and was working effectively and this remains the caseHowever, we appreciate that the request was to try another type of cup but as we never receive complaints of this nature then we would naturally like to explore the first option which is to replace the valves which is what we would like to do

Thank you for raising this with usOur recall process was introduced with the intention of making things as easy as possible for customersWe're very sorry to hear of this negative experienceWe can confirm that, according to our warehouse records, replacement age appropriate cups were shipped
out on 11th OctoberWe’re currently in the process of contacting the customer to ensure safe delivery of the shipped items, and to generally discuss the issues faced over the last few monthsThe service received is certainly not what we would expect, and we thank you for bringing this to our attention

Thank you for bringing this to attention. Our recall process was introduced with the intention of making things as easy as possible for customers. We're very sorry to hear of this poor experience.We can confirm that all customers taking part in the recall process were being shipped our 7m+ cups,...

therefore the cups initially received were correct. That said, we fully appreciate that this is not what was expected and we apologise for the challenges then faced in obtaining a more suitable cup. We certainly do not expect our customers to have to wait this long for a resolution. Our team have been attempting to make phone contact over the last few days to discuss things further. We will continue to attempt contact over the comings days as we would very much like to resolve things as soon as possible.

Thank you for your notification and bringing this to our attention.We are extremely disappointed to hear about the problems encountered in receiving the Electric Bottle and Food Warmer and offer our sincere apologies for the customer service received. A replacement Warmer was organised immediately...

and a review has taken place to prevent this from happening in the future.

Thank you for your notification. “The Day I was Born” was an application that offered parents a way of collecting memories from the day their baby was born to include in the production of a storybook. The FAQ’s document that accompanied each person’s application advised users to download their...

storybook as a PDF to be sure they had the file forever on their personal computer. The site itself required the user to check a tick box to accept the Privacy Policy and Terms of Use as well as opt in to receive marketing material. Extracts from the Policy and Terms are given below:  Privacy Policy One year after the projected due date of the birth of your baby, the Storybook may then no longer be accessible to you via the Website, and we reserve the right to delete all the information you have provided for inclusion in it. Terms 2.6 Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Website without notice. From time to time, we may restrict access to some parts of our Website, or the entire Website, to users regardless of whether they are registered members. 6. OUR SITE CHANGES REGULARLY We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Whilst the terms and conditions associated with the application are clear in how the application is to be used, we completely understand the importance and sentiment attached to the images. Because of this we are continuing to investigate image recovery using the login details we received from the particular user who lodged the issue with you. This activity can take a period of time and we must stress that there are no guarantees that the images will be capable of being retrieved.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I used an additional website that is no longer in use as well, and the comments in your policy that I accepted were the same; however, they were courteous enough to provide a duty to warn email prior to shutting down the website.  You did not do so in any manner.  You just shut the website down.  While you say the site doesn't have to record after a year, I had been entering information to date (or until the site was unavailable) and my daughter is two years old.  If you were planning to shut down the site, you should have provided an email warning or notification to those registered that the site was going down, as a business, this decision is not made instantaneously. 
Regards,
[redacted]