The Security Plus contract states: "Nissan Extended Services North America (NESNA) reserves the right to accept, correct, modify or refuse and VSC application/DeclarationNESNA reserves the right to reject any application or contract for any reason at its discretion upon return of the full amount paid." Unfortunately [redacted] *equest was denied by NESNA due to the lapse in coverage There is nothing that the dealership can do at this time to alter NESNA's ruling
Hello, We ask that [redacted] bring his vehicle into the dealership so we can review the condition of his wheels and decide on the next steps necessary to resolve this concernThank you,Erin T [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as the situation gets resolved in a proper manner Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
[redacted] ***s warranty had just expired when she inquired about extending it At the time, Nissan allowed us to sell the warranty and process it through the Nissan system We were under the impression at time of sale that she would qualify Nissan has since come back and said that since there was a lapse in coverage she would not be able to qualify for the warranty benefits Nissan has stated that they will reimburse [redacted] for the two payments she had already made We are working with Nissan to understand why they will not allow [redacted] to qualify for the extended warranty and we are trying to find other options to assist [redacted] *** This is not a dealership decision, it is the manufacturer, and we are trying everything we can do assistThank youErin Touponse
On June 23, [redacted] brought his [redacted] to [redacted] Harte Nissan with a complaint that his ABS light was going on and off and he heard a buzzing noise from the front of the carAt the time, he stated that he had his front brakes and wheel bearings replaced at a different facility; which resulted in the noise going way for a few monthsUpon inspection of the vehicle, the tech was able to isolate the issue to a code C1105- indicating issues with the right rear sensor The tech tested the wiring and connector and found intermittent internal malfunctionThe tech also found the positive wire for the right rear sensor was corrodedThe technician removed and replaced the right rear ABS sensor and road tested the vehicleAfter this repair, the tech could no longer duplicate the noise concern, but did document and advise customer that due to the short in the sensor, internal damage may have occurred to the ABS moduleCustomer indicated that he understood and picked up his vehicleParts total was $385.67, labor total was $319.88- grand total $ [redacted] returned on 6/25/stating that the ABS light came back on in his vehicle and intermittent noise of the ABS pump activatingTechnician found code C1113, G-Sensor, storedThe technician inspected the harness and the connector and both checked out okayThe tech removed the center console and tested the voltage at the terminal connector; which also checked out okayThe technician also tested the terminals for continuity and found that to be okay as wellThe technician finally isolated the code to an internal failure of the ABS actuator [redacted] declined repairs and was not charged for this visitHe was also advised that if he wanted to supply his own part, we would install it for him; but we could not offer any warranty for the repairs should he chose this route On 7/20/(a year later), [redacted] returned to [redacted] Harte Nissan stating that the ABS light was on and the pump activates while he is drivingPer his previous diagnostic customer requested that we replace the pump with an ABS actuator/pump that he would supply After installing the pump, our technician still indicated he heard a noise and was able to pull a code that was stored for a left front ABS sensorTech replaced the left front ABS sensor wire harnessDuring this repair, the tech found a left front aftermarket locking hub was slipping and therefore causing the noiseThe tech replaced both front hubs with known good hubs and notated that he found extra washers installed on the left side when he was removing the aftermarket hubsAfter this repair, there were no lights or noises present [redacted] was only charged for the ABS installation and [redacted] Harte Nissan honored a coupon for 15% offAll other diagnostics and repairs, including the wire repair and installing known good hubs, was completed at no additional charge to [redacted] This visit resulted in a total charge of $We have not heard from [redacted] since this repair [redacted] Harte Nissan strives to provide a totally exceptional experience to all our customers and we feel that we went above and beyond to assist [redacted] with his repairsUnfortunately when a vehicle gets older and over 200k miles, issues ariseAs the dealership did not know, until this complaint was processed, that [redacted] was still having an issue, we were unable to address why his concerns continueWe are more than happy to perform additional diagnostics for [redacted] at any time
Due to a miscommunication, the dates involved in this concern are from I apologize for the confusion; all pertinent documents in question have the same dates pertaining to not as mistakenly referenced in our response
While we are sincerely sorry that *** *** continues to have issues, we have followed all the recommended guidelines to rectify his concernsUnfortunately with older, higher mileage vehicles, issues arise that are not always cut and dryWe have attempted to assist *** *** and have performed some of the repairs (such as installing good hubs) at no additional charge to himWe are ready, willing and able to further diagnose his concerns and should he change his mind a decide to return, we will be sure to provide him with the highest level of service
Complaint: 1***
I am rejecting this response because: On this contract it states that while my vehicle is in for repair it is covered under this warrantyI will be pursuing this in small claims court
Sincerely,
*** ***
The damage to *** ***'s bumper has been repaired His vehicle is currently being detailed as a complimentary service His window trim and second key have also been addressed *** *** will be picking up his vehicle today We strive to provide a truly exceptional experience,
and we are very sorry that was missed that standard during his recent interaction with our staff Senior management has been made aware of his concerns and they are being addressed. We appreciate *** ***'s business and his patience He can feel free to reach out to me directly if he requires any additional service. Thank you,Erin T***Harte Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, as long as the situation gets resolved in a proper manner
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hello, We ask that *** *** bring his vehicle into the dealership so we can review the condition of his wheels and decide on the next steps necessary to resolve this concern. Thank you,Erin T***
George Harte Nissan is more than happy to discuss options to assist *** *** We need him to schedule a time to bring his vehicle to our store and sit with our General Manager, *** ***, at his earliest convenience *** *** can be reached at the store, *** or via email
*** Thank you,*** ***
On June 23, *** *** brought his *** *** *** to *** Harte Nissan with a complaint that his ABS light was going on and off and he heard a buzzing noise from the front of the carAt the time, he stated that he had his front brakes and wheel bearings replaced at a different facility;
which resulted in the noise going way for a few monthsUpon inspection of the vehicle, the tech was able to isolate the issue to a code C1105- indicating issues with the right rear sensor The tech tested the wiring and connector and found intermittent internal malfunctionThe tech also found the positive wire for the right rear sensor was corrodedThe technician removed and replaced the right rear ABS sensor and road tested the vehicleAfter this repair, the tech could no longer duplicate the noise concern, but did document and advise customer that due to the short in the sensor, internal damage may have occurred to the ABS moduleCustomer indicated that he understood and picked up his vehicleParts total was $385.67, labor total was $319.88- grand total $
*** *** returned on 6/25/stating that the ABS light came back on in his vehicle and intermittent noise of the ABS pump activatingTechnician found code C1113, G-Sensor, storedThe technician inspected the harness and the connector and both checked out okayThe tech removed the center console and tested the voltage at the terminal connector; which also checked out okayThe technician also tested the terminals for continuity and found that to be okay as wellThe technician finally isolated the code to an internal failure of the ABS actuator*** *** declined repairs and was not charged for this visitHe was also advised that if he wanted to supply his own part, we would install it for him; but we could not offer any warranty for the repairs should he chose this route
On 7/20/(a year later), *** *** returned to *** Harte Nissan stating that the ABS light was on and the pump activates while he is drivingPer his previous diagnostic customer requested that we replace the pump with an ABS actuator/pump that he would supply
After installing the pump, our technician still indicated he heard a noise and was able to pull a code that was stored for a left front ABS sensorTech replaced the left front ABS sensor wire harnessDuring this repair, the tech found a left front aftermarket locking hub was slipping and therefore causing the noiseThe tech replaced both front hubs with known good hubs and notated that he found extra washers installed on the left side when he was removing the aftermarket hubsAfter this repair, there were no lights or noises present*** *** was only charged for the ABS installation and *** Harte Nissan honored a coupon for 15% offAll other diagnostics and repairs, including the wire repair and installing known good hubs, was completed at no additional charge to *** ***This visit resulted in a total charge of $We have not heard from *** *** since this repair
*** Harte Nissan strives to provide a totally exceptional experience to all our customers and we feel that we went above and beyond to assist *** *** with his repairsUnfortunately when a vehicle gets older and over 200k miles, issues ariseAs the dealership did not know, until this complaint was processed, that *** *** was still having an issue, we were unable to address why his concerns continueWe are more than happy to perform additional diagnostics for *** *** at any time
The Security Plus contract states: "Nissan Extended Services North America (NESNA) reserves the right to accept, correct, modify or refuse and VSC application/DeclarationNESNA reserves the right to reject any application or contract for any reason at its discretion upon return of the full amount paid." Unfortunately *** *** *** *equest was denied by NESNA due to the lapse in coverage There is nothing that the dealership can do at this time to alter NESNA's ruling
Complaint: ***
I am rejecting this response because: I like to make a correction to the response made by *** Harte Nissan where they stated I returned year later Everything was done this summer i.e06/23/and then I returned 07/10/(month later) I'm attaching the screenshots of the invoices to clarify that.How many times does a problem for a particular issue have to be diagnosed and repaired? I had to go back there times for them to repair the ABS problem and less than months after the last repair still summer I'm experiencing the ABS indicator light on again I shouldn't have to pay for another repair and not sure what they mean by when they say to bring it back in to diagnose.I will not return to *** Harte Nissan for them to take more money from me on this issue I rather take the car somewhere else
Sincerely,
*** ***
*** ***s warranty had just expired when she inquired about extending it At the time, Nissan allowed us to sell the warranty and process it through the Nissan system We were under the impression at time of sale that she would qualify Nissan has since come back and said that
since there was a lapse in coverage she would not be able to qualify for the warranty benefits Nissan has stated that they will reimburse *** *** for the two payments she had already made We are working with Nissan to understand why they will not allow *** *** to qualify for the extended warranty and we are trying to find other options to assist *** *** This is not a dealership decision, it is the manufacturer, and we are trying everything we can do assist. Thank youErin Touponse
The Security Plus contract states: "Nissan Extended Services North America (NESNA) reserves the right to accept, correct, modify or refuse and VSC application/DeclarationNESNA reserves the right to reject any application or contract for any reason at its discretion upon return of the full amount paid." Unfortunately [redacted] *equest was denied by NESNA due to the lapse in coverage There is nothing that the dealership can do at this time to alter NESNA's ruling
Hello, We ask that [redacted] bring his vehicle into the dealership so we can review the condition of his wheels and decide on the next steps necessary to resolve this concernThank you,Erin T [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as the situation gets resolved in a proper manner Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
[redacted] ***s warranty had just expired when she inquired about extending it At the time, Nissan allowed us to sell the warranty and process it through the Nissan system We were under the impression at time of sale that she would qualify Nissan has since come back and said that since there was a lapse in coverage she would not be able to qualify for the warranty benefits Nissan has stated that they will reimburse [redacted] for the two payments she had already made We are working with Nissan to understand why they will not allow [redacted] to qualify for the extended warranty and we are trying to find other options to assist [redacted] *** This is not a dealership decision, it is the manufacturer, and we are trying everything we can do assistThank youErin Touponse
On June 23, [redacted] brought his [redacted] to [redacted] Harte Nissan with a complaint that his ABS light was going on and off and he heard a buzzing noise from the front of the carAt the time, he stated that he had his front brakes and wheel bearings replaced at a different facility; which resulted in the noise going way for a few monthsUpon inspection of the vehicle, the tech was able to isolate the issue to a code C1105- indicating issues with the right rear sensor The tech tested the wiring and connector and found intermittent internal malfunctionThe tech also found the positive wire for the right rear sensor was corrodedThe technician removed and replaced the right rear ABS sensor and road tested the vehicleAfter this repair, the tech could no longer duplicate the noise concern, but did document and advise customer that due to the short in the sensor, internal damage may have occurred to the ABS moduleCustomer indicated that he understood and picked up his vehicleParts total was $385.67, labor total was $319.88- grand total $ [redacted] returned on 6/25/stating that the ABS light came back on in his vehicle and intermittent noise of the ABS pump activatingTechnician found code C1113, G-Sensor, storedThe technician inspected the harness and the connector and both checked out okayThe tech removed the center console and tested the voltage at the terminal connector; which also checked out okayThe technician also tested the terminals for continuity and found that to be okay as wellThe technician finally isolated the code to an internal failure of the ABS actuator [redacted] declined repairs and was not charged for this visitHe was also advised that if he wanted to supply his own part, we would install it for him; but we could not offer any warranty for the repairs should he chose this route On 7/20/(a year later), [redacted] returned to [redacted] Harte Nissan stating that the ABS light was on and the pump activates while he is drivingPer his previous diagnostic customer requested that we replace the pump with an ABS actuator/pump that he would supply After installing the pump, our technician still indicated he heard a noise and was able to pull a code that was stored for a left front ABS sensorTech replaced the left front ABS sensor wire harnessDuring this repair, the tech found a left front aftermarket locking hub was slipping and therefore causing the noiseThe tech replaced both front hubs with known good hubs and notated that he found extra washers installed on the left side when he was removing the aftermarket hubsAfter this repair, there were no lights or noises present [redacted] was only charged for the ABS installation and [redacted] Harte Nissan honored a coupon for 15% offAll other diagnostics and repairs, including the wire repair and installing known good hubs, was completed at no additional charge to [redacted] This visit resulted in a total charge of $We have not heard from [redacted] since this repair [redacted] Harte Nissan strives to provide a totally exceptional experience to all our customers and we feel that we went above and beyond to assist [redacted] with his repairsUnfortunately when a vehicle gets older and over 200k miles, issues ariseAs the dealership did not know, until this complaint was processed, that [redacted] was still having an issue, we were unable to address why his concerns continueWe are more than happy to perform additional diagnostics for [redacted] at any time
Due to a miscommunication, the dates involved in this concern are from I apologize for the confusion; all pertinent documents in question have the same dates pertaining to not as mistakenly referenced in our response
While we are sincerely sorry that *** *** continues to have issues, we have followed all the recommended guidelines to rectify his concernsUnfortunately with older, higher mileage vehicles, issues arise that are not always cut and dryWe have attempted to assist *** *** and have performed some of the repairs (such as installing good hubs) at no additional charge to himWe are ready, willing and able to further diagnose his concerns and should he change his mind a decide to return, we will be sure to provide him with the highest level of service
Complaint: 1***
I am rejecting this response because: On this contract it states that while my vehicle is in for repair it is covered under this warrantyI will be pursuing this in small claims court
Sincerely,
*** ***
The damage to *** ***'s bumper has been repaired His vehicle is currently being detailed as a complimentary service His window trim and second key have also been addressed *** *** will be picking up his vehicle today We strive to provide a truly exceptional experience,
and we are very sorry that was missed that standard during his recent interaction with our staff Senior management has been made aware of his concerns and they are being addressed. We appreciate *** ***'s business and his patience He can feel free to reach out to me directly if he requires any additional service. Thank you,Erin T***Harte Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, as long as the situation gets resolved in a proper manner
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hello, We ask that *** *** bring his vehicle into the dealership so we can review the condition of his wheels and decide on the next steps necessary to resolve this concern. Thank you,Erin T***
Complaint: ***
I am rejecting this response because:waiting for my struts to be repaired.
Sincerely,
*** ***
George Harte Nissan is more than happy to discuss options to assist *** *** We need him to schedule a time to bring his vehicle to our store and sit with our General Manager, *** ***, at his earliest convenience *** *** can be reached at the store, *** or via email
*** Thank you,*** ***
On June 23, *** *** brought his *** *** *** to *** Harte Nissan with a complaint that his ABS light was going on and off and he heard a buzzing noise from the front of the carAt the time, he stated that he had his front brakes and wheel bearings replaced at a different facility;
which resulted in the noise going way for a few monthsUpon inspection of the vehicle, the tech was able to isolate the issue to a code C1105- indicating issues with the right rear sensor The tech tested the wiring and connector and found intermittent internal malfunctionThe tech also found the positive wire for the right rear sensor was corrodedThe technician removed and replaced the right rear ABS sensor and road tested the vehicleAfter this repair, the tech could no longer duplicate the noise concern, but did document and advise customer that due to the short in the sensor, internal damage may have occurred to the ABS moduleCustomer indicated that he understood and picked up his vehicleParts total was $385.67, labor total was $319.88- grand total $
*** *** returned on 6/25/stating that the ABS light came back on in his vehicle and intermittent noise of the ABS pump activatingTechnician found code C1113, G-Sensor, storedThe technician inspected the harness and the connector and both checked out okayThe tech removed the center console and tested the voltage at the terminal connector; which also checked out okayThe technician also tested the terminals for continuity and found that to be okay as wellThe technician finally isolated the code to an internal failure of the ABS actuator*** *** declined repairs and was not charged for this visitHe was also advised that if he wanted to supply his own part, we would install it for him; but we could not offer any warranty for the repairs should he chose this route
On 7/20/(a year later), *** *** returned to *** Harte Nissan stating that the ABS light was on and the pump activates while he is drivingPer his previous diagnostic customer requested that we replace the pump with an ABS actuator/pump that he would supply
After installing the pump, our technician still indicated he heard a noise and was able to pull a code that was stored for a left front ABS sensorTech replaced the left front ABS sensor wire harnessDuring this repair, the tech found a left front aftermarket locking hub was slipping and therefore causing the noiseThe tech replaced both front hubs with known good hubs and notated that he found extra washers installed on the left side when he was removing the aftermarket hubsAfter this repair, there were no lights or noises present*** *** was only charged for the ABS installation and *** Harte Nissan honored a coupon for 15% offAll other diagnostics and repairs, including the wire repair and installing known good hubs, was completed at no additional charge to *** ***This visit resulted in a total charge of $We have not heard from *** *** since this repair
*** Harte Nissan strives to provide a totally exceptional experience to all our customers and we feel that we went above and beyond to assist *** *** with his repairsUnfortunately when a vehicle gets older and over 200k miles, issues ariseAs the dealership did not know, until this complaint was processed, that *** *** was still having an issue, we were unable to address why his concerns continueWe are more than happy to perform additional diagnostics for *** *** at any time
The Security Plus contract states: "Nissan Extended Services North America (NESNA) reserves the right to accept, correct, modify or refuse and VSC application/DeclarationNESNA reserves the right to reject any application or contract for any reason at its discretion upon return of the full amount paid." Unfortunately *** *** *** *equest was denied by NESNA due to the lapse in coverage There is nothing that the dealership can do at this time to alter NESNA's ruling
Complaint: ***
I am rejecting this response because: I like to make a correction to the response made by *** Harte Nissan where they stated I returned year later Everything was done this summer i.e06/23/and then I returned 07/10/(month later) I'm attaching the screenshots of the invoices to clarify that.How many times does a problem for a particular issue have to be diagnosed and repaired? I had to go back there times for them to repair the ABS problem and less than months after the last repair still summer I'm experiencing the ABS indicator light on again I shouldn't have to pay for another repair and not sure what they mean by when they say to bring it back in to diagnose.I will not return to *** Harte Nissan for them to take more money from me on this issue I rather take the car somewhere else
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
*** ***s warranty had just expired when she inquired about extending it At the time, Nissan allowed us to sell the warranty and process it through the Nissan system We were under the impression at time of sale that she would qualify Nissan has since come back and said that
since there was a lapse in coverage she would not be able to qualify for the warranty benefits Nissan has stated that they will reimburse *** *** for the two payments she had already made We are working with Nissan to understand why they will not allow *** *** to qualify for the extended warranty and we are trying to find other options to assist *** *** This is not a dealership decision, it is the manufacturer, and we are trying everything we can do assist. Thank youErin Touponse