Tommy D's

AlohaThe customer called from the airport for a shuttle on 06/03, she did not have a reservation and we told her the next shuttle would be in minutes and its $for the one way and she said ok She ended up paying the driver $for the roundtripShe had a pick up on 6/at 9:55am She calls to ask where the shuttle is and we said he is a few minutes behind he is picking up in WaikikiShe calls again and we have the driver talk to her directly that he is minutes away and she hung up on himShe did not say to cancelWhen the driver pulled up 10:07am she was not there and did not answer any of our phone callsShuttles have a 10-min leeway as other customers can delay the shuttleOver one month later she calls, and normally in a situation when there was no advance cancelation and the driver goes to the pick up there is no refundI can understand when we are plus minutes late but she hung up on the driver, she admitted that to Stephanie and didn't tell us not to comeStephanie told her to still mail in the ticket for a "partial refund for the one way not used" I don't know why she is expecting $back as she took the shuttle from the airport but her refund is being processed for $and sending her a check to her address she provided.Mahalo Dia B***

AlohaThe customer called from the airport for a shuttle on 06/03, she did not have a reservation and we told her the next shuttle would be in minutes and its $for the one way and she said ok She ended up paying the driver $for the roundtripShe had a pick up on 6/at 9:55am
She calls to ask where the shuttle is and we said he is a few minutes behind he is picking up in WaikikiShe calls again and we have the driver talk to her directly that he is minutes away and she hung up on himShe did not say to cancelWhen the driver pulled up 10:07am she was not there and did not answer any of our phone callsShuttles have a 10-min leeway as other customers can delay the shuttleOver one month later she calls, and normally in a situation when there was no advance cancelation and the driver goes to the pick up there is no refundI can understand when we are plus minutes late but she hung up on the driver, she admitted that to Stephanie and didn't tell us not to come. Stephanie told her to still mail in the ticket for a "partial refund for the one way not used" I don't know why she is expecting $back as she took the shuttle from the airport but her refund is being processed for $and sending her a check to her address she provided.Mahalo Dia B***

AlohaThe customer called from the airport for a shuttle on 06/03, she did not have a reservation and we told her the next shuttle would be in minutes and its $for the one way and she said ok She ended up paying the driver $for the roundtripShe had a pick up on 6/at 9:55am
She calls to ask where the shuttle is and we said he is a few minutes behind he is picking up in WaikikiShe calls again and we have the driver talk to her directly that he is minutes away and she hung up on himShe did not say to cancelWhen the driver pulled up 10:07am she was not there and did not answer any of our phone callsShuttles have a 10-min leeway as other customers can delay the shuttleOver one month later she calls, and normally in a situation when there was no advance cancelation and the driver goes to the pick up there is no refundI can understand when we are plus minutes late but she hung up on the driver, she admitted that to Stephanie and didn't tell us not to come. Stephanie told her to still mail in the ticket for a "partial refund for the one way not used" I don't know why she is expecting $back as she took the shuttle from the airport but her refund is being processed for $and sending her a check to her address she provided.Mahalo Dia B***